U.S. Bank, Countryside Branch

Name:U.S. Bank, Countryside Branch
Full Service Brick and Mortar Office
Review:907 client reviews
Location:450 W. 55th Street
La Grange, IL 60525

Cook County
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Phone:708-352-9150
FDIC Cert:#6548
Established:1985-06-30


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3023, view all, view on map
Website:www.usbank.com
Total Assets:$467,322,170,000
Total Deposits:$359,151,957,000
Total Equity Capital:$48,280,440,000
Total Domestic Office Deposits:$332,018,368,000
Net Income:$1,698,967,000
Quarterly Net Income:$1,698,967,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

907 client reviews of U.S. Bank scored 2.5 out of 5.

Branch Mgr is inept & thinks she knows it all
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tomn7739, Aug. 04, 2018

Had issues and tried to call the Countryside branch and just received recording over 3 consecutive days saying all people are busy and to leave a message. On 3rd day I went to the branch and was waited on by branch mgr, Monica, and told her about the phones and she replied that they have had other people mention about the phones but seemed indifferent if they would be looked at or fixed. Then she gave me incorrect information regarding an RMD for a retirement account and when I disagreed, she insisted she was correct until she called the IRA dept and they said I was correct. She merely tried to brush me off with wrong information that could have been a disaster with penalties from the IRS next year, if I did not prove she was wrong with her IRA dept and finally get it straightened out. The worst thing is that she says things that are wrong and tells you she is right when you tell her that it is incorrect - like US Bank combines Retirement RMD withdrawals from multiple accounts and issues one check for the combined amount. I told her that retirement account annual RMD withdrawals must be transacted separately and cannot be combined into one check per IRS requirements. She still disagreed until calling her IRS dept. This is beyond being just a mistake because she also interupts you and thinks she knows it all.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Countryside Branch at La Grange, IL
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1 comment. Add a comment

by jrp1971 2018-10-27 13:39:51
If you knew that information already then why were you arguing with her anyways??

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