U.S. Bank, Cheyenne Frontier Branch

Name:U.S. Bank, Cheyenne Frontier Branch
Full Service Brick and Mortar Office
Review:899 client reviews
Location:1437 Prairie Avenue
Cheyenne, WY 82009

Laramie County
View Other Branches
 
Phone:307-772-4060
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 5:00 pm
Sat: Closed
Sun: Closed
Drive-up Hours:Mon: 8:00 am to 5:30 pm
Tue: 8:00 am to 5:30 pm
Wed: 8:00 am to 5:30 pm
Thur: 8:00 am to 5:30 pm
Fri: 8:00 am to 5:30 pm
Sat: 9:00 am to 12:00 pm
FDIC Cert:#6548
Established:1935-06-10


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3125, view all, view on map
Website:www.usbank.com
Total Assets:$453,023,045,000
Total Deposits:$350,952,197,000
Total Equity Capital:$46,996,544,000
Total Domestic Office Deposits:$320,952,865,000
Net Income:$3,455,397,000
Quarterly Net Income:$1,755,712,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%
 More...


Client Review

899 client reviews of U.S. Bank scored 2.5 out of 5.

Ms.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RuthW, Sep. 22, 2018

I have always been treated courteously and promptly.  Recently I came for help in notarizing a complicated series of legal documents.  Dakota was very helpful in assisting me for the time consuming completion of these even though I came late in the day.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Southeast Branch at Des Moines, IA
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Branch Mgr is inept & thinks she knows it all
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tomn7739, Aug. 04, 2018

Had issues and tried to call the Countryside branch and just received recording over 3 consecutive days saying all people are busy and to leave a message. On 3rd day I went to the branch and was waited on by branch mgr, Monica, and told her about the phones and she replied that they have had other people mention about the phones but seemed indifferent if they would be looked at or fixed. Then she gave me incorrect information regarding an RMD for a retirement account and when I disagreed, she insisted she was correct until she called the IRA dept and they said I was correct. She merely tried to brush me off with wrong information that could have been a disaster with penalties from the IRS next year, if I did not prove she was wrong with her IRA dept and finally get it straightened out. The worst thing is that she says things that are wrong and tells you she is right when you tell her that it is incorrect - like US Bank combines Retirement RMD withdrawals from multiple accounts and issues one check for the combined amount. I told her that retirement account annual RMD withdrawals must be transacted separately and cannot be combined into one check per IRS requirements. She still disagreed until calling her IRS dept. This is beyond being just a mistake because she also interupts you and thinks she knows it all.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Countryside Branch at La Grange, IL
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Unwarned card declines, ridiculously small daily limits.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 4orty8, Jul. 18, 2018

Whenever I want to use my debit card, there's a 50/50 chance that the card will either decline or go through. Either way, I have a Safe Debit account and paying any amount per month is not worth it when you can't even casually make a purchase over $1,000.

This is my first bank and it looks like I will have to keep searching until I find one that feels fair.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Anderson Branch at Anderson, CA
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