U.S. Bank, Cherry Creek Branch

Name:U.S. Bank, Cherry Creek Branch
Full Service Brick and Mortar Office
Review:934 client reviews
Location:200 University Boulevard
Denver, CO 80206

Denver County
View Other Branches
 
Phone:303-320-5155
FDIC Cert:#6548
Established:1891-01-01


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2775, view all, view on map
Website:www.usbank.com
Total Assets:$536,291,346,000
Total Deposits:$425,279,286,000
Total Equity Capital:$51,374,421,000
Total Domestic Office Deposits:$398,452,715,000
Net Income:$1,786,976,000
Quarterly Net Income:$663,583,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:5%
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Client Review

934 client reviews of U.S. Bank scored 2.5 out of 5.

Deceptive Banking
Overall Rating
by ugaclint, Dec. 27, 2019

Met with Trisha Lewis, Branch Manager of the Cherry Creek location in Denver, in an attempt to sort out why I had been charged a monthly fee of $14.95 starting at the beginning of this year (11 months). This happened before with US Bank, and previously, I called and got it sorted out (they claim they didn't have a record of that). I reminded her that I opened the US Bank account nearly 10 years ago to do a mortgage loan with them, then recently took out a very large HELOC with them for a major addition on my home. I have consistently met the qualifications for a "free" savings/checkings account, but it seems when I got the HELOC, the account type changed, and when it was paid off, the account started incurring a fee. I call that a deceptive banking practice - I use your loan services, then suddenly start getting a fee on a checking account? Trisha said it was my responsibility to notice the fee, informed me she could only reimburse me for 3 months, and that going to a regional manager wouldn't make a difference, so I closed my accounts and took my money elsewhere. Sure, there are fees for banking services, but folks, don't pay a fee to keep your money in a bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
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Staff is so rude.....
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by usbankcherrycreeksux, Dec. 14, 2012

The staff at the Cherry Creek, Denver, Colorado branch is so rude I've contemplated starting an "I hate U.S. Bank" blog.

I hold an account in Cincinnati, yet each time I go in to cash a U.S. Bank check at the Cherry Creek branch, drawn from my account, they charge me $5.00 and then proceed to treat me like I'm a potential bank robber.

The Teller Supervisor (Karen Olson) is not only rude to her employees in front of the customer, she's completely rude to the customers.  

I stopped in one day to use the ATM and it was down.  I went inside and the teller (Ariel) made a 3 minute transaction into a 15 minute nightmare.  Including signing papers and her complaining about my transaction.  She then told me my license picture was awful and I should get a new one.

This bank needs a staffing overhaul.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
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