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U.S. Bank, CEDAR RAPIDS - VERNON VILLAGE BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2280, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $669,425,523,000 |
| Total Deposits: | $539,446,021,000 |
| Total Equity Capital: | $61,590,731,000 |
| Total Domestic Office Deposits: | $532,825,419,000 |
| Net Income: | $1,411,196,000 |
| Quarterly Net Income: | $1,411,196,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Horrible experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Alchymyst, Nov. 08, 2014
In the past I enjoyed dealing with this branch, the people were friendly and helpful. However a terrible experience soured my opinion. A teller got my cash wrong FOUR times in a row - the third time it was $100 short! When I tried to complain to the manager, I was repeatedly put on endless hold. When I finally spoke to him, he had a very blase' attitude, saying it was "training issues that needed to be addressed". Really? Counting currency is something most grade school children can do accurately. His "no big deal" attitude really made me feel as if they do not care at all about customer service. Which is a shame because for years I enjoyed visiting this branch. I believe that the banks are purposely trying to drive away in-person business to the internet. This way they can close branches and reap more profits. Nice work, US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cedar Rapids - Vernon Village Branch at Cedar Rapids, IA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Alchymyst, Nov. 08, 2014
In the past I enjoyed dealing with this branch, the people were friendly and helpful. However a terrible experience soured my opinion. A teller got my cash wrong FOUR times in a row - the third time it was $100 short! When I tried to complain to the manager, I was repeatedly put on endless hold. When I finally spoke to him, he had a very blase' attitude, saying it was "training issues that needed to be addressed". Really? Counting currency is something most grade school children can do accurately. His "no big deal" attitude really made me feel as if they do not care at all about customer service. Which is a shame because for years I enjoyed visiting this branch. I believe that the banks are purposely trying to drive away in-person business to the internet. This way they can close branches and reap more profits. Nice work, US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cedar Rapids - Vernon Village Branch at Cedar Rapids, IA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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