U.S. Bank, Cedar Rapids Council Street Branch

Name:U.S. Bank, Cedar Rapids Council Street Branch
Full Service Brick and Mortar Office
Review:943 client reviews
Location:5321 Council Street, N.E.
Cedar Rapids, IA 52402

Linn County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2259, view all, view on map
Total Assets:$564,154,604,000
Total Deposits:$465,258,475,000
Total Equity Capital:$51,465,472,000
Total Domestic Office Deposits:$447,155,910,000
Net Income:$8,096,626,000
Quarterly Net Income:$1,718,874,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:16%
Quarterly Return on Equity:13%

Client Review

943 client reviews of U.S. Bank scored 2.5 out of 5.

Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by marcusmurphy, Jun. 25, 2013

I am in the process of buying a house.. we are working with Amanda freeman. All started of great everything was going good we were suppose to close may 10... well it ended there. we have still yet to close everyday something new pops up and some reason closing gets pushed back.. 2 months later and still wait. to make things worse there is no communication. I call email multiple times and hear nothing back by the 3rd or 4th day we hear another reason why we are not closing.. Seems to me someone is dragging there feet. even today I email Amanda didn't hear anything back.. 5:45 comes around emails me tells me since its been so long our rate is no longer locked in and we have to rewrite or loan... well guess what rates went up today... so now instead of getting our 3.25 we locked in our 2 months ago we have to get a higher rate.... this is ridiculous stay away from these people!!!! This wont stop hear I will make sure I let every person I come in contact with know they stuff they have pulled.... I could go on and on about stuff they promised and under delivered on but I don't have enough time to vent.... STAY AWAY STAY AWAY STAY AWAY!!!!!!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Cedar Rapids Council Street Branch at Cedar Rapids, IA
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by attentiontodetails 2013-07-01 16:49:21
I had my account breached. I followed all the steps the bank told me to in order to secure my new account with them. They ended up connecting my compromised bank card to my new account and $250 was removed, unauthorized from my account and then they charged me $80 in overdraft fees because of a mistake they made. After being on the phone more than 3 hours and the branch 45 minutes, I was told I had to wait for my branch to contact me. It has been 5 hours. NO call and they still have my  money.  Avoid US Bank at all cost if you have limited funds because they will find a way to charge you due to their mistake and weasle out of reimbursing you. GO CHASE BANK

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