Home > California Banks > Campbell Banks > U.S. Bank Campbell > U.S. Bank, CAMPBELL - BASCOM AVENUE BRANCH > Review
U.S. Bank, Review
U.S. Bank, Review
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The worst imaginable banking service
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by NaKVA, Jul. 17, 2010
It is hard to believe that the home mortgage folks here are as bad as they are. Honestly, at some points I was hoping they were trying to be awful because otherwise I am going to be left believing that they just are that ignorant. Our loan officer lost documents repeatedly, and asked for more information even AFTER our scheduled closing date which her negligence caused us to delay. There was no assumption of accountability on the part of their staff, continually trying to put the blame on other parties in the transaction. We had three contacts with this department, none of whom ever returned a phone call without repeat calling. They didn't seem to communicate with each other at all. I never wanted to have to hate US Bank, having been with them since I moved to Seattle, but this experience makes me want to change banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
10 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NaKVA, Jul. 17, 2010
It is hard to believe that the home mortgage folks here are as bad as they are. Honestly, at some points I was hoping they were trying to be awful because otherwise I am going to be left believing that they just are that ignorant. Our loan officer lost documents repeatedly, and asked for more information even AFTER our scheduled closing date which her negligence caused us to delay. There was no assumption of accountability on the part of their staff, continually trying to put the blame on other parties in the transaction. We had three contacts with this department, none of whom ever returned a phone call without repeat calling. They didn't seem to communicate with each other at all. I never wanted to have to hate US Bank, having been with them since I moved to Seattle, but this experience makes me want to change banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
10 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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I hate this bank
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by i hate us bank, Jul. 16, 2010
This bank is the worst ever , they gonna be nice with you at first when you open your account then "oh my God" they treat you like crab .. they hang up the phone on me twice .. and the maneger of the safeway branch oh is the worst person ever he thinks for somehow that he owns you and he is your manager "maybe mentely ill or he has a dissorder somewhere in his head",well my advice to you if you gonna open an account keep away of USbank specially safway branch.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
9 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby i hate us bank, Jul. 16, 2010
This bank is the worst ever , they gonna be nice with you at first when you open your account then "oh my God" they treat you like crab .. they hang up the phone on me twice .. and the maneger of the safeway branch oh is the worst person ever he thinks for somehow that he owns you and he is your manager "maybe mentely ill or he has a dissorder somewhere in his head",well my advice to you if you gonna open an account keep away of USbank specially safway branch.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
9 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Customer
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by Happy in Sunset, Jul. 12, 2010
I'm wondering how the service was slow at the drive through, since this branch is located in a Smiths store and doesn't have a drive through. I have been banking here for 5 years, since moving here from Vegas. The people have serviced our loans and we have several checking accounts with them. Wait times are short. People are friendly and helpful, they even learn your name. I think they are doing a fine job.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
7 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Happy in Sunset, Jul. 12, 2010
I'm wondering how the service was slow at the drive through, since this branch is located in a Smiths store and doesn't have a drive through. I have been banking here for 5 years, since moving here from Vegas. The people have serviced our loans and we have several checking accounts with them. Wait times are short. People are friendly and helpful, they even learn your name. I think they are doing a fine job.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
7 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Perfect!
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by 66amphi, Jul. 08, 2010
I have been doing business with this branch for years. I have always been treated with respect and kindness. I might come in with a suit & tie for a realestate transaction or Shorts & T-shirt. "Jody" is one of the many nice people I have met over the years.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 66amphi, Jul. 08, 2010
I have been doing business with this branch for years. I have always been treated with respect and kindness. I might come in with a suit & tie for a realestate transaction or Shorts & T-shirt. "Jody" is one of the many nice people I have met over the years.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Oh My Heck!
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by CS Critique, Jul. 02, 2010
These people have actually yelled at me on an occasion when I was trying to get them to give me the $5 they owed me for using my bank card X number of times in a month. I have never been treated with such disrespect in my life! This was not the first time they were rude to me but it was the last.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
8 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CS Critique, Jul. 02, 2010
These people have actually yelled at me on an occasion when I was trying to get them to give me the $5 they owed me for using my bank card X number of times in a month. I have never been treated with such disrespect in my life! This was not the first time they were rude to me but it was the last.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
8 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible!
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by Hummiezee, Jun. 28, 2010
This is one of the worst banks I have been to. I was expected to $5 to cash a check because I don't have an account with them. How insane can that be?
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
7 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hummiezee, Jun. 28, 2010
This is one of the worst banks I have been to. I was expected to $5 to cash a check because I don't have an account with them. How insane can that be?
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
7 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Stellar Stellar Stellar!!!
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by nettdynamics, Jun. 21, 2010
The branch manager Misty.
All I can say is she is amazing always goes out of her way to help me. Bending over backwards to facilitate my busy life and scrambling of funds.
If you havent tries us bank than visit the Oveland and Five mile Branch in Albertsons She will make you a beliver in the possibilty of first rate service from a major bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby nettdynamics, Jun. 21, 2010
The branch manager Misty.
All I can say is she is amazing always goes out of her way to help me. Bending over backwards to facilitate my busy life and scrambling of funds.
If you havent tries us bank than visit the Oveland and Five mile Branch in Albertsons She will make you a beliver in the possibilty of first rate service from a major bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Steve The Assistant Manager Is Bad News
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by PeekABoo, Jun. 17, 2010
Steve, the assistant manager is rude, arrogant, and a mental case. Beware if you bank there.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PeekABoo, Jun. 17, 2010
Steve, the assistant manager is rude, arrogant, and a mental case. Beware if you bank there.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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ms
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by nthwstgrl, Jun. 14, 2010
good bank, had one visit when I came after a grumpy person and employee tried to be cheerful. we're all human. (I think) I'm happy banking there.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby nthwstgrl, Jun. 14, 2010
good bank, had one visit when I came after a grumpy person and employee tried to be cheerful. we're all human. (I think) I'm happy banking there.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Great Branch and Great Personnel
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by JMK1016, Jun. 10, 2010
Long time customer with Downey. Stayed with bank solely because of Mgr & Staff. Hard change from very customer oriented environment to US Bank commercial atmosphere. The conversion was difficult and the Rolling Hills staff did an excellent job of retraining clients and retaining them.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JMK1016, Jun. 10, 2010
Long time customer with Downey. Stayed with bank solely because of Mgr & Staff. Hard change from very customer oriented environment to US Bank commercial atmosphere. The conversion was difficult and the Rolling Hills staff did an excellent job of retraining clients and retaining them.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Wouldn't bank here by choice
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by Lorr, Jun. 09, 2010
I bank at this location as a cosigner on both my mother's and son's accounts. My mother has been a customer for many years, through many name changes. My son banks here because of the ties through his state university. My experiences have all been bad. Poor customer service, long wait times both in the office and in the driveup. I watch clerks do other tasks while people wait in line inside and outside. Bank personnel (non-tellers) claim documents are missing, when they are the one who took the documents from me in the first place. I can't say one positive word about this office, except that it is centrally located within our neighborhood. If given the choice, I would not set foot into the bank again.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Lorr, Jun. 09, 2010
I bank at this location as a cosigner on both my mother's and son's accounts. My mother has been a customer for many years, through many name changes. My son banks here because of the ties through his state university. My experiences have all been bad. Poor customer service, long wait times both in the office and in the driveup. I watch clerks do other tasks while people wait in line inside and outside. Bank personnel (non-tellers) claim documents are missing, when they are the one who took the documents from me in the first place. I can't say one positive word about this office, except that it is centrally located within our neighborhood. If given the choice, I would not set foot into the bank again.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Excellent customer service
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by benlane, May. 21, 2010
Brian and Malinda helped me out a lot....Had a few hiccups in opening a new account but they got it done! Although Brian is a Cubs fan and not a Reds fan he is an alright guy!
Ben
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby benlane, May. 21, 2010
Brian and Malinda helped me out a lot....Had a few hiccups in opening a new account but they got it done! Although Brian is a Cubs fan and not a Reds fan he is an alright guy!
Ben
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Josh
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by Josh, May. 01, 2010
Poor customer service, and draconian penalties for overdraft fees made me close my account here...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
3 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Josh, May. 01, 2010
Poor customer service, and draconian penalties for overdraft fees made me close my account here...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
3 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Great Branch Manager!
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by brenda, Apr. 21, 2010
Currently the Colorado Blvd office has the best branch manager that we have ever worked with in our 29 years in our small business. You can trust that he will follow through and help you with your needs. He has brought a new vibrancy to the branch. His staff are friendly and take great care of us! Thank you US Bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby brenda, Apr. 21, 2010
Currently the Colorado Blvd office has the best branch manager that we have ever worked with in our 29 years in our small business. You can trust that he will follow through and help you with your needs. He has brought a new vibrancy to the branch. His staff are friendly and take great care of us! Thank you US Bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Excellent service!
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by rainyjamie8, Apr. 19, 2010
I got a call from the branch manager on a Sunday afternoon (which is a surprise in itself since few banks are open on a Sunday) to tell me they stopped a suspicious check from being cashed. The check had been washed and forged and thankfully the staff were paying attention when the jerk tried to cash it. They did a great job of protecting me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby rainyjamie8, Apr. 19, 2010
I got a call from the branch manager on a Sunday afternoon (which is a surprise in itself since few banks are open on a Sunday) to tell me they stopped a suspicious check from being cashed. The check had been washed and forged and thankfully the staff were paying attention when the jerk tried to cash it. They did a great job of protecting me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Ed and Mandy Spurlock
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by mandy77, Apr. 05, 2010
Thanks Kevin!!!! You have been there for us when needed help with finances. You worked something out with us at the last minute so that we could get that Dining room table-on the Easter hoilday. All staff is kind and helpful, your bank is the only family we have. Some can borrow money from family, but when you don't have a family and are raising kids times can get hard. Kevin your a great asset to US Bank, your just a good person I can do business with. I don't have perfect credit, and you dont make me feel ashamed of it. All I can do is work, pay bills and still have the nice things Ive always wanted, while improving my credit. Thank you!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mandy77, Apr. 05, 2010
Thanks Kevin!!!! You have been there for us when needed help with finances. You worked something out with us at the last minute so that we could get that Dining room table-on the Easter hoilday. All staff is kind and helpful, your bank is the only family we have. Some can borrow money from family, but when you don't have a family and are raising kids times can get hard. Kevin your a great asset to US Bank, your just a good person I can do business with. I don't have perfect credit, and you dont make me feel ashamed of it. All I can do is work, pay bills and still have the nice things Ive always wanted, while improving my credit. Thank you!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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bbb
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by fsdfdf, Mar. 11, 2010
These reviews are so bogus. Every bank in FV/HB has the identical review. Looks like Brandon and Seguin really get around.
* this reviewer has be with this bank for 3 - 10 years
11 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby fsdfdf, Mar. 11, 2010
These reviews are so bogus. Every bank in FV/HB has the identical review. Looks like Brandon and Seguin really get around.
* this reviewer has be with this bank for 3 - 10 years
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Ms Sharon McMorris
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by fattawattum, Jan. 31, 2010
The staff is very professional, with a friendly and inviting manner. I always know I will get an answer to my questions or concerns when I am there. The wait time to be served is excellent, even at the busiest times. I'll be with this branch as long as it is here.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby fattawattum, Jan. 31, 2010
The staff is very professional, with a friendly and inviting manner. I always know I will get an answer to my questions or concerns when I am there. The wait time to be served is excellent, even at the busiest times. I'll be with this branch as long as it is here.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Ms. Felicia Davis
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by fdavis75, Jan. 15, 2010
This staff is amazing. I have worked with Brandon and Seguin who diligently work to help me when I don't understand one of my transactions. They are very knowledgeable, friendly and polite. They make the banking experience pleasant and inform me of services that I was unaware were available to me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby fdavis75, Jan. 15, 2010
This staff is amazing. I have worked with Brandon and Seguin who diligently work to help me when I don't understand one of my transactions. They are very knowledgeable, friendly and polite. They make the banking experience pleasant and inform me of services that I was unaware were available to me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Excellant Customer Service
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by PManager, Jan. 07, 2010
I have been a customer of US Bank for mainly business accounts until recently when I added a personal checking account. Brandon helped me and our corporate office set up our business account and Brad helped me set up my personal account. Both displayed professionalism and were great to work with. I have also worked with Lanson, Taylor, Aubrey, and Mandy with deposits, cashing checks, and are all fantastic, friendly staff. I know each banker by name and vice versa. In addition to being friendly, they are all fast which is much appreciated. The staff truly make this a great place to bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PManager, Jan. 07, 2010
I have been a customer of US Bank for mainly business accounts until recently when I added a personal checking account. Brandon helped me and our corporate office set up our business account and Brad helped me set up my personal account. Both displayed professionalism and were great to work with. I have also worked with Lanson, Taylor, Aubrey, and Mandy with deposits, cashing checks, and are all fantastic, friendly staff. I know each banker by name and vice versa. In addition to being friendly, they are all fast which is much appreciated. The staff truly make this a great place to bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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