U.S. Bank, Brilliant Branch

Name:U.S. Bank, Brilliant Branch
Full Service Brick and Mortar Office
Review:928 client reviews
Location:901 Third Street
Brilliant, OH 43913

Jefferson County
View Other Branches
 
Phone:740-598-4983
FDIC Cert:#6548
Established:1959-09-14


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2877, view all, view on map
Website:www.usbank.com
Total Assets:$477,393,605,000
Total Deposits:$372,420,581,000
Total Equity Capital:$49,631,152,000
Total Domestic Office Deposits:$350,821,446,000
Net Income:$5,432,622,000
Quarterly Net Income:$1,911,991,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:16%
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Client Review

928 client reviews of U.S. Bank scored 2.5 out of 5.

Miss Tracy Charlton
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tracycharlton, Feb. 13, 2020

This branch gives the best customer service! Everyone are very kind,courteous,knowledgeable and quick!I never have a long wait time to be helped.The branch is always clean and tidy.Wendy is my favorite teller and she never fails to offer me a treat.I will be using this branch for years to come!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Duluth-Spirit Valley Branch at Duluth, MN
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Amazing Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
by Comrow, Feb. 03, 2020

I have been banking at this branch for 10 years and have had nothing but great experiences with them. They have bent over backwards to help me with a variety of different accounts/products, large cash withdrawals, wire transfers and many other services. Whenever the "corporate" USBank makes an error, they drive for a solution quickly and always in my favor.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, P & G Winton Hill Branch at Cincinnati, OH
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moron personal banker
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Angycustomer, Jan. 25, 2020

I just went into open a sizable CD for my disabled mother. I called ahead of time to ensure I had all documents required.  The personal banker was completely inept. I presented her with all documents which had been prepared by an attorney, she was challenging me about the validity of the notary stamp, telling me she was a notary, and "knows the rules" ....  A monkey can be a notary if they complete the application correctly.  After sending to US Bank ops dept they confirmed it was correct and she finally started opening the account.  Then she repeatedly got the names and address wrong despite me repeating it several times and over annunciating so she would get it right.  Then she attempted to collect KYC information and challenged me about my mother's income (not mandatory to open an account) when I told her that I the figure I gave her was correct, she insisted it wasn't and she would get in trouble when the direct deposit comes in...mind  you, I was opening a CD, the does not allow direct deposit.  Finally after an hour I gave up and went to Signature Bank down the block and was in and out in 15 minutes, staff there was very nice and competent.     

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Norwood Park Branch at Chicago, IL
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