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U.S. Bank, BRIARGATE BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Bad Customer Experience
Overall Rating
Office Environment & Staff
Waiting Time
by craigkordic, May. 23, 2017
This morning at 9:00am (May 23, 2017), I came in the 3525 Hartsel Dr, Colorado Soprings, CO branch of U.S. Bank and requested of Karen (I think that’s her name; middle-age woman with blonde hair) to consider removing unreasonable overdraft fees that were applied to our son Seth’s U.S. Bank checking account through no fault of his own. The fees were applied quickly, were over $200, and has never happened to our son. After explaining the situation to the bank rep this morning, she refused to remove the unreasonable, exorbitant overdraft fees applied to our son’s checking account. This unwillingness to remove these unreasonable charges in this situation from a customer reflects very negatively on U.S. Bank, and that this bank clearly puts money and profit first, customers last. If it were my checking account with your bank, I would close it out immediately. We have many accounts with significant amount of funds in another major, U.S. bank, and would never consider banking with U.S. Bank in general, and your branch in particular. Just thought someone might care. I am going to submit a very poor customer experience review for your bank with the main U.S. Bank office in the U.S., and on another popular review site so that others will avoid banking at U.S. Bank and your branch, in particular, and that U.S. Bank corporate will be aware of your poor customer service.
An Unhappy Customer,
Craig Kordic
Craig & Darlene Kordic
Craigkordic@gmail.com
Colorado Springs, CO
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Briargate Branch at Colorado Springs, CO
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby craigkordic, May. 23, 2017
This morning at 9:00am (May 23, 2017), I came in the 3525 Hartsel Dr, Colorado Soprings, CO branch of U.S. Bank and requested of Karen (I think that’s her name; middle-age woman with blonde hair) to consider removing unreasonable overdraft fees that were applied to our son Seth’s U.S. Bank checking account through no fault of his own. The fees were applied quickly, were over $200, and has never happened to our son. After explaining the situation to the bank rep this morning, she refused to remove the unreasonable, exorbitant overdraft fees applied to our son’s checking account. This unwillingness to remove these unreasonable charges in this situation from a customer reflects very negatively on U.S. Bank, and that this bank clearly puts money and profit first, customers last. If it were my checking account with your bank, I would close it out immediately. We have many accounts with significant amount of funds in another major, U.S. bank, and would never consider banking with U.S. Bank in general, and your branch in particular. Just thought someone might care. I am going to submit a very poor customer experience review for your bank with the main U.S. Bank office in the U.S., and on another popular review site so that others will avoid banking at U.S. Bank and your branch, in particular, and that U.S. Bank corporate will be aware of your poor customer service.
An Unhappy Customer,
Craig Kordic
Craig & Darlene Kordic
Craigkordic@gmail.com
Colorado Springs, CO
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Briargate Branch at Colorado Springs, CO
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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