U.S. Bank, Briargate Branch

Name:U.S. Bank, Briargate Branch
Full Service Brick and Mortar Office
Review:895 client reviews
Location:3525 Hartsel Dr
Colorado Springs, CO 80920

El Paso County
View Other Branches
FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3151, view all, view on map
Total Assets:$452,255,735,000
Total Deposits:$355,061,230,000
Total Equity Capital:$46,356,256,000
Total Domestic Office Deposits:$322,615,526,000
Net Income:$1,699,685,000
Quarterly Net Income:$1,699,685,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%

Client Review

895 client reviews of U.S. Bank scored 2.5 out of 5.

Bad Customer Experience
Overall Rating
Office Environment & Staff
Waiting Time
by craigkordic, May. 23, 2017

 This morning at 9:00am (May 23, 2017), I came in the 3525 Hartsel Dr, Colorado Soprings, CO branch of U.S. Bank and requested of Karen (I think that’s her name; middle-age woman with blonde hair) to consider removing unreasonable overdraft fees that were applied to our son Seth’s U.S. Bank checking account through no fault of his own.  The fees were applied quickly, were over $200, and has never happened to our son.  After explaining the situation to the bank rep this morning, she refused to remove the unreasonable, exorbitant overdraft fees applied to our son’s checking account.  This unwillingness to remove these unreasonable charges in this situation from a customer reflects very negatively on U.S. Bank, and that this bank clearly puts money and profit first, customers last.  If it were my checking account with your bank, I would close it out immediately.  We have many accounts with significant amount of funds in another major, U.S. bank, and would never consider banking with U.S. Bank in general, and your branch in particular.  Just thought someone might care.  I am going to submit a very poor customer experience review for your bank with the main U.S. Bank office in the U.S., and on another popular review site so that others will avoid banking at U.S. Bank and your branch, in particular, and that U.S. Bank corporate will be aware of your poor customer service.

An Unhappy Customer,
Craig Kordic

Craig & Darlene Kordic
Colorado Springs, CO

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Briargate Branch at Colorado Springs, CO
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