U.S. Bank, Berea Branch

Name:U.S. Bank, Berea Branch
Full Service Brick and Mortar Office
Review:943 client reviews
Location:630 Chestnut Street
Berea, KY 40403

Madison County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2256, view all, view on map
Total Assets:$577,543,938,000
Total Deposits:$473,053,504,000
Total Equity Capital:$45,596,405,000
Total Domestic Office Deposits:$455,845,870,000
Net Income:$1,561,964,000
Quarterly Net Income:$1,561,964,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%

Client Review

943 client reviews of U.S. Bank scored 2.5 out of 5.

ATM eats cards-- Worst customer service I have ever experienced!
Overall Rating
Office Environment & Staff
Waiting Time
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by rustyshackleford, Sep. 02, 2015

I used the ATM with a debit card after having checked my balance via phone, and that this bank was in network via internet prior to using the ATM. The machine ate my card. The customer service line rep said I would have to be present at the moment the bank opened and they would give my card back (she was aware that this was not a U.S. Bank card). As I work 2nd shift I had to wait up all night (and had a doctor appt this afternoon so no sleep) for the bank to open. They refused to give my card. Called customer service line who told me the machine destroys the cards when they are eaten. She connected me to a local branch manager who was very rude and confirmed that sometimes there are just machine errors, but the machines don't destroy the cards, they only give back cards if they are US Bank cards, otherwise they cannot confirm identity....HELLO! I have a driver's license, passport 3 photo I.D.'s from work and a slew of credit cards, insurance cards, etc with my name. I think I can be identified!! No where does the ATM say "eaten cards become their property" and I have had the displeasure of being lied to, staying up all night, wasting gas and countless time ordering a new card and dealing with the worst customer service I have ever experienced(being on hold and talking to numerous CSRs no resolution), all over a mechanical glitch. Customer Beware...the ATM eats cards and the staff are liars and rude. I am filing a complaint with several agencies both federal and the BBB. I don't take it lightly when my property is detained and destroyed, my time wasted, and when I am treated in such a manner.  I am a well regarded and known member of this community. My family has lived in Berea for over 150 years. (As an aside, I had a card rejected once in Mexico, the ATM spit it back out).

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Berea Branch at Berea, KY
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