U.S. Bank, Austin Drive Up Branch

Name:U.S. Bank, Austin Drive Up Branch
Limited Service Facility Office
Review:933 client reviews
Location:121 2nd Avenue N.W.
Austin, MN 55912

Mower County
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Phone:507-433-0271
FDIC Cert:#6548
Established:2002-07-01


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2775, view all, view on map
Website:www.usbank.com
Total Assets:$536,291,346,000
Total Deposits:$425,279,286,000
Total Equity Capital:$51,374,421,000
Total Domestic Office Deposits:$398,452,715,000
Net Income:$1,786,976,000
Quarterly Net Income:$663,583,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:5%
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Client Review

933 client reviews of U.S. Bank scored 2.5 out of 5.

Branch Needs customer service training
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Anne1, Aug. 31, 2020

Needed a wire transfer. Called and was told I needed to be there by 1 o’clock. Arrived far earlier and was told their “person” didn’t have time to do one today and I needed to schedule an appointment the following week. After 52 years with the bank I have seen it go from great customer service and genuine care for their customers to this. Have been in this branch 4-5 times and it is always the same. Rude people at this branch who don’t seem to be able to smile, having stood in line for almost 15 minutes with incredibly slow service . And since a wire transfer doesn’t take but maybe 10 minutes max I don’t understand why one has to schedule an appointment when employees sit around at their desks talking on phones, and tellers get no backup at the lunch hour.  I guess we are being groomed for AI banking.  As for me and my 7 children business and grandchildren accounts  we will find a credit union that still cares about people!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 185th And Sunset Branch at Hillsboro, OR
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Drove up at 4pm and was turned away
Overall Rating
by Antesed, May. 12, 2020

I literally drove up to the drive through at 4pm on the nose. A girl was putting out the cones and no one else was in line behind me. I asked that I be allowed to go through and she said no. Too many will want to do the same. NO ONE ELSE WAS THERE!   I could understand if it was after 4, but I had just made it. I am in the parking lot wiring this review and I just watch the same girl take someone’s deposit into the bank for him.  I need to change banks!  Unbelievable!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Des Peres Branch at Saint Louis, MO
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by KBERLY 2020-08-03 12:38:22
I hear you.  same thing happened to me.  I'm about sick and tired of these banks closing at what ever time they feel like closing.  I was there at 3:15 on Friday last week and the drive through was CLOSED???  WHAT?  I thought they closed at 4:00pm...WTF.  Why can't these other branches open to accommodate the people???? It's pretty sad that you have to jump through hoops to make a deposit or try and get YOUR MONEY OUT? I hope people are waking up on what they are trying to do!  UNBELIEVABLE!!!
SBA Loan Application
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Interest Rate and Cost
Office Environment & Staff
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by DanZ, Apr. 23, 2020

Thank goodness for community located branches. After calling branches in Nashville I got almost zero help. One call to a small town branch (Ashland City) I got action.
Thank you Mary Ann - She needs a raise.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Ashland City Branch at Ashland City, TN
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