U.S. Bank, Aurora Meijer Branch

Name:U.S. Bank, Aurora Meijer Branch
Full Service Retail Office
Review:943 client reviews
Location:808 North Route 59
Aurora, IL 60504

Dupage County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2256, view all, view on map
Total Assets:$577,543,938,000
Total Deposits:$473,053,504,000
Total Equity Capital:$45,596,405,000
Total Domestic Office Deposits:$455,845,870,000
Net Income:$1,561,964,000
Quarterly Net Income:$1,561,964,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%

Client Review

943 client reviews of U.S. Bank scored 2.5 out of 5.

Bad customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by xxxx, Sep. 10, 2015

I have a checking account with them and decided to opened a savings, and they offered recurring transfers from my checking to savings every week, I figured it would be perfect so I wouldn't have to do it myself. I set up recurring payments from my savings account since I assumed money was being transferred. To my surprise my money wasn't being transferred and I had $108 worth of fees, I went in and talked to them, and said they couldn't do anything about it because I accepted terms and conditions, and that the teller was supposed to go over with me that the money wasn't going to start transferring until later on, I understand I accepted terms and conditions, however they never told me anything about the transfers going through later on, and the staff was extremely rude. I dealt with two different representatives, one of them was giving me attitude, I asked if there was any ways any fees could be waived and she said to go ask another bank? I was extremely dissatisfied with the customer service I received, I will be closing my bank accounts with them as soon as I set up my direct deposit with my new bank.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Aurora Meijer Branch at Aurora, IL
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