U.S. Bank, Andover Branch

Name:U.S. Bank, Andover Branch
Full Service Brick and Mortar Office
Review:943 client reviews
Location:3445 Bunker Lake Boulevard
Andover, MN 55304

Anoka County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2290, view all, view on map
Total Assets:$547,852,681,000
Total Deposits:$442,902,823,000
Total Equity Capital:$51,907,363,000
Total Domestic Office Deposits:$422,772,306,000
Net Income:$4,309,181,000
Quarterly Net Income:$2,003,700,000
Return on Assets:2%
Quarterly Return on Assets:1%
Return on Equity:17%
Quarterly Return on Equity:16%

Client Review

943 client reviews of U.S. Bank scored 2.5 out of 5.

They can't get things right!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NotAgain, Jul. 16, 2018

Wanted to order a new debit card.  Went into the branch so I could keep the same card number, however, instead of ordering a new card, the teller closed my card and never ordered a new one.  I did not find this out until my card was declined at a restaurant shortly there after.  I immediately tried to contact the branch at 5:30 since they are open till 6:00.  No one answered the phone.  I proceeded to cal 612-USBANKS and was on hold for almost 30 minutes.  This is when I found out the had closed my card and failed to order a new one.  She also said that she cannot turn the old card back on but she could have new new card issued and have it overnighted. She said it would take 3 business days.  The call center supervisor  sent the branch manager an email about the issue.  Let's see how long it is until they resolve this issue to my satisfaction.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andover Branch at Andover, MN
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