U.S. Bank, 17TH AND STATE BRANCH
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959 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2202, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $662,906,418,000 |
| Total Deposits: | $528,517,873,000 |
| Total Equity Capital: | $63,537,409,000 |
| Total Domestic Office Deposits: | $522,040,717,000 |
| Net Income: | $6,462,042,000 |
| Quarterly Net Income: | $1,758,423,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
959 client reviews of U.S. Bank scored 2.5 out of 5.
Good Recovery
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KL1991, Dec. 10, 2015
I was unhappy with my previous bank so I switched to US Bank. I opened a savings account and when I got my paycheck I went to the 17th and State branch to deposit it. My rent was due so I told the teller my account was new and I asked if I needed to pull cash out to pay my rent, she told me no, the check would clear at midnight. I told my landlord she could cash my check the next day. I continued to check my mobile banking, thinking that since it was the weekend it may take a couple days to show transactions. When I checked my account on Tuesday, my paycheck had not yet cleared into my account and the rent check I provided my landlord had bounced. On my lunch break I went to the downtown branch where I was advised that because I have a new account and I deposited a large check, US Bank holds funds for 5 business days so my deposit would not be made available to me until Friday...
The next day I went back to the 17th and State branch and I told a different teller what had happened. Her name was Jennifer and she was so helpful. She took a look at my account and gave me a couple different options. She waived the overdraft fee and the returned check fee. She also wrote a letter to my landlord explaining that the check bouncing due to insufficient funds was not my fault, therefore getting my landlord's return check fee waived. Jennifer saved me around $100 in fees by helping me get these waived.
She also requested that the hold on my funds be taken off and my unavailable balance cleared within 30 minutes... two days before the downtown branch told me I could have the rest of my paycheck.
I was pleasantly surprised by the customer service I received from Jennifer H. on 17th and State.
Thank you, Jennifer!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 17th And State Branch at Boise, ID
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KL1991, Dec. 10, 2015
I was unhappy with my previous bank so I switched to US Bank. I opened a savings account and when I got my paycheck I went to the 17th and State branch to deposit it. My rent was due so I told the teller my account was new and I asked if I needed to pull cash out to pay my rent, she told me no, the check would clear at midnight. I told my landlord she could cash my check the next day. I continued to check my mobile banking, thinking that since it was the weekend it may take a couple days to show transactions. When I checked my account on Tuesday, my paycheck had not yet cleared into my account and the rent check I provided my landlord had bounced. On my lunch break I went to the downtown branch where I was advised that because I have a new account and I deposited a large check, US Bank holds funds for 5 business days so my deposit would not be made available to me until Friday...
The next day I went back to the 17th and State branch and I told a different teller what had happened. Her name was Jennifer and she was so helpful. She took a look at my account and gave me a couple different options. She waived the overdraft fee and the returned check fee. She also wrote a letter to my landlord explaining that the check bouncing due to insufficient funds was not my fault, therefore getting my landlord's return check fee waived. Jennifer saved me around $100 in fees by helping me get these waived.
She also requested that the hold on my funds be taken off and my unavailable balance cleared within 30 minutes... two days before the downtown branch told me I could have the rest of my paycheck.
I was pleasantly surprised by the customer service I received from Jennifer H. on 17th and State.
Thank you, Jennifer!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 17th And State Branch at Boise, ID
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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