U.S. Bank, 10th & Highway 2 Branch
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909 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1863-07-13 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | U.S. Bancorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3023, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $467,322,170,000 |
| Total Deposits: | $359,151,957,000 |
| Total Equity Capital: | $48,280,440,000 |
| Total Domestic Office Deposits: | $332,018,368,000 |
| Net Income: | $1,698,967,000 |
| Quarterly Net Income: | $1,698,967,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
909 client reviews of U.S. Bank scored 2.5 out of 5.
Car Loan Application
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by janmac, Jul. 24, 2019
Desiree Mitchell at the Meijer/Florence, KY branch helped me on two different occasions with a loan for a car when I found myself without a vehicle due to flooding.
She was knowledgeable, friendly and one of the nicest young persons that I have met in a long time.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Florence Meijer Branch at Florence, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby janmac, Jul. 24, 2019
Desiree Mitchell at the Meijer/Florence, KY branch helped me on two different occasions with a loan for a car when I found myself without a vehicle due to flooding.
She was knowledgeable, friendly and one of the nicest young persons that I have met in a long time.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Florence Meijer Branch at Florence, KY
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Poor customer service today
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sunny17, Jun. 28, 2019
Today was my first experience of having poor customer service from a female teller.
When a customer nicely asks to break her $60 to “good” $5s, is it so hard of a request? Is it so hard to reply, “I’ll see what I have and I can also check if we have good bills in the back. Instead, I got, “This is all I have.”
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastlake Branch at Chula Vista, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sunny17, Jun. 28, 2019
Today was my first experience of having poor customer service from a female teller.
When a customer nicely asks to break her $60 to “good” $5s, is it so hard of a request? Is it so hard to reply, “I’ll see what I have and I can also check if we have good bills in the back. Instead, I got, “This is all I have.”
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastlake Branch at Chula Vista, CA
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Business owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by swann, May. 12, 2019
There is a Spanish speaking guy here who just stands around while customers have to wait. Also him & the other guy there talk out loud about customers saying he or she is a pain. I complained to them about having to wait while he just stands there doing nothing and he said im going to close your accts. I have been a customer with us bank for yrs. and these 2 guys are the worst employees I have ever seen.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Burbank Pavilions at Burbank, CA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby swann, May. 12, 2019
There is a Spanish speaking guy here who just stands around while customers have to wait. Also him & the other guy there talk out loud about customers saying he or she is a pain. I complained to them about having to wait while he just stands there doing nothing and he said im going to close your accts. I have been a customer with us bank for yrs. and these 2 guys are the worst employees I have ever seen.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Burbank Pavilions at Burbank, CA
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