Truist Bank, VIENNA BRANCH
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70 client reviews
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| Name: | Truist Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1872 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | TRUIST FINANCIAL CORP |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 1932, view all, view on map |
| Website: | www.Truist.com |
| Total Assets: | $527,488,000,000 |
| Total Deposits: | $413,781,000,000 |
| Total Equity Capital: | $61,598,000,000 |
| Total Domestic Office Deposits: | $413,781,000,000 |
| Net Income: | $1,317,000,000 |
| Quarterly Net Income: | $1,317,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
70 client reviews of Truist Bank scored 2.5 out of 5.
Terrible Bank with rude manager and staff
Overall Rating
by SPanah, Feb. 20, 2025
I have been banking with Truist, previously BB&T, for 40 years with various business accounts. However, since Truist merged with SunTrust, their service has steadily declined. Customer service has worsened, and the branch I work with in Vienna, VA, is particularly disappointing. The manager is rude and unprofessional, and the staff is unfriendly. The original, knowledgeable team has been replaced with incompetent employees, making transactions and support frustrating.
Overall, Truist is not a good bank for small businesses. We made a mistake by continuing with them after the rebranding. While I was at the branch yesterday, at least two other frustrated customers walked out due to poor service.
I strongly encourage small business owners to reconsider their banking choices and move to a more customer-friendly financial institution.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Vienna Branch at Vienna, VA
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Overall Ratingby SPanah, Feb. 20, 2025
I have been banking with Truist, previously BB&T, for 40 years with various business accounts. However, since Truist merged with SunTrust, their service has steadily declined. Customer service has worsened, and the branch I work with in Vienna, VA, is particularly disappointing. The manager is rude and unprofessional, and the staff is unfriendly. The original, knowledgeable team has been replaced with incompetent employees, making transactions and support frustrating.
Overall, Truist is not a good bank for small businesses. We made a mistake by continuing with them after the rebranding. While I was at the branch yesterday, at least two other frustrated customers walked out due to poor service.
I strongly encourage small business owners to reconsider their banking choices and move to a more customer-friendly financial institution.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Vienna Branch at Vienna, VA
Was this review helpful to you? Yes, No Report Abuse
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