Truist Bank, PELICAN BAY BRANCH

Name:Truist Bank, PELICAN BAY BRANCH
Full Service Brick and Mortar Office
Review: 2.5star58 client reviews
Location:801 Laurel Oak Dr
Naples, FL 34108

Collier County
View Other Branches
 
Phone:800-786-8787
FDIC Cert:#9846
Established:02/18/1981


The Bank

Name:Truist Bank
Concentration:All Other Over 1 Billion
Established:01/01/1872
FDIC Insurance:01/01/1934
Holden By:TRUIST FINANCIAL CORP
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2125, view all, view on map
Website:www.Truist.com
Total Assets:$534,185,000,000
Total Deposits:$426,980,000,000
Total Equity Capital:$56,571,000,000
Total Domestic Office Deposits:$426,980,000,000
Net Income:$4,291,000,000
Quarterly Net Income:$1,615,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:11%
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Client Review

58 client reviews of Truist Bank scored 2.5 out of 5.

Horrible experience. Truist has blocked my account for over 30 days and regardless of calling them etc. I repirted them
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by 99GT, Nov. 14, 2022

Horrible experience. After months of large deposits and wires in and outbound I deposited a large bank check payable to me on 11-10-22 and still blocked and now its 11-13-22 and no weitten explaining why the blocked my account? I reported Truist to the North Carolina banking and they email saying they are elevating their review of my account 31 days after blocking my account. My lawyer is suing them.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Truist Bank at Charlotte, NC
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Consistently poor service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Nicegirl, Nov. 07, 2022

I had to move my bank box here due to bank location closure. I have had complimentary bank box for 20+ years. When I moved my bank box there, I was assured that I would have the same arrangement. I just received a bill. I called the 1800 # who said they could not help me and that I need to go into the bank. I went into the bank and they said that they could not help me. This has be one of many maddening experiences with Truist and this location. I miss Suntrust’s exemplary customer service. I am slowly starting to move my business to other banks.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Plaza America Branch at Reston, VA
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I am ready to change banks again
 2star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
by Wunjo33971, Oct. 17, 2022

I needed to know my balance in my account. Called branch 3 times and never called back. Lol this is probably the slowest branch in Florida   I had to write a check and didn’t know my balance   Well I called the 800 number and got instant help. Thumbs up to my branch for not helping me I have asked for the past two weeks to change things. I’m really upset that I want to pull out all money and put it under my mattress. I am not a small client with 100.00 in the bank bouncing checks   You telling me that all the employees couldn’t call me back in 8 hours?


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Riverdale Fl Branch at Fort Myers, FL
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