Truist Bank, Lakeline Branch

Name:Truist Bank, Lakeline Branch
Full Service Brick and Mortar Office
Review:44 client reviews
Location:10900 K Lakeline Mall Drive
Austin, TX 78717

Williamson County
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Phone:512-258-9600
FDIC Cert:#9846
Established:2012-02-20


The Bank

Name:Truist Bank
Concentration:All Other Specialization > 1 Billion
Established:1872-01-01
FDIC Insurance:1934-01-01
Holden By:Truist Financial Corp
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2523, view all, view on map
Website:www.BBT.com
Total Assets:$510,294,000,000
Total Deposits:$412,689,000,000
Total Equity Capital:$64,292,000,000
Total Domestic Office Deposits:$412,689,000,000
Net Income:$2,708,000,000
Quarterly Net Income:$1,384,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:9%
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Client Review

44 client reviews of Truist Bank scored 2.5 out of 5.

Personal Banker
Overall Rating
by North, Nov. 04, 2021

My mother had an account at this branch and always received help when she needed it with her account. Alaina went above and beyond with helping me when my mother passed away. I actually have an account with this bank because of the way Alaina treated us.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, New Smyrna Branch at New Smyrna Beach, FL
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Why rate at only 3 stars?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by yrralrellim, Nov. 01, 2021

Ever since MY Sun Trust Branch closed and "merged" operations with the nearest BB&T, my frustration has been building for much over a year (I think closer to two years). I cannot make a deposit at the ATM. I cannot use the other local BB&T because it is exclusively BB&T! They have absolutely NO Sun Trust operations. Sun Trust terminal software dependability at BB&T is very low! Why can't these two banks get everything going as Truist to achieve good customer service? I have been with Sun Trust for more than 20 years but my patience is wearing very thin!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Staunton Main Branch at Staunton, VA
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face page on line
Overall Rating
Office Environment & Staff
Waiting Time
by steven13, Oct. 13, 2021

I was on hold for thirty minutes,today October 13th at 10:30 am. All I wanted to do was pay my on line bills. The person I spoken I talked to could not help me because they did not know how to tell me to find bill pay. I was put on hold again to try and get a tach person to help me. Again I got tired of waiting on line and hung up. Your face page is poor. The previous was so much better and easy to follow and use. You should go back to it. Us can use Truist all you want but please put back your sign on page the way it was before you changed it. It is almost impossible to navigate this sign in page and find what you want or where you want to go.I find this so hard I am thinking of changing banks that is how bad I hate your new sign on page.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Ocean Pines Branch at Berlin, MD
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All Reviews...

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