Truist Bank, Denton Tx Branch

Name:Truist Bank, Denton Tx Branch
Full Service Brick and Mortar Office
Review:37 client reviews
Location:1707 S Loop 288
Denton, TX 76205

Denton County
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FDIC Cert:#9846
Established:2019-11-04


The Bank

Name:Truist Bank
Concentration:Commercial Lending Specialization
Established:1872-01-01
FDIC Insurance:1934-01-01
Holden By:Truist Financial Corp
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2590, view all, view on map
Website:www.BBT.com
Total Assets:$506,471,000,000
Total Deposits:$410,067,000,000
Total Equity Capital:$63,701,000,000
Total Domestic Office Deposits:$410,067,000,000
Net Income:$1,324,000,000
Quarterly Net Income:$1,324,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

37 client reviews of Truist Bank scored 2.5 out of 5.

Mtg customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GladtobdonewSuntrust, Mar. 29, 2021

Just spent over an hour trying to get a payoff on my Mtg. Spoke to 4 reps. None were helpful. This was my 3rd call of over 30 min in the last week. They wanted to fax me my payoff. Who has a fax machine at home anymore? They offered to mail me the payoff, but the payment is due in 3 days and they said mail can take up to 3 weeks. I have paid my Mtg every month for 7 yrs online. Now they won’t accept an online payment. They won’t allow me to pay in person in cash, they only accept checks (which I don’t have). They are so understaffed you can not reach customer service in under 20-30 min, once you can reach someone, they can’t or won’t help.   This poorly managed, poorly supervised bank. I still have to find a way to pay the last $130 of a Mtg pmt to be done with them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Denton Tx Branch at Denton, TX
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