Truist Bank, Review

Truist Bank, Review

Average rating stars based on 68 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
21
4 star:
2
3 star:
4
2 star:
5
1 star:
36

A total of 21 Reviews with 5 Star

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Stellar Customer Service
 5star Overall Rating
by Sahndra, Nov. 10, 2023

Ann at the Newport, Kentucky branch of Truist resolved a situation w a lost certified check with the utmost knowledge and professionalism.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, NEWPORT BRANCH at Newport, KY
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Excellent customer service
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by rutyeshleman, Jan. 30, 2023

I would like to convey through you a special thanks and appreciation to a branch employee named Louis in Tifton Georgia for exceptional service!
I live in Romania, I visited the branch when I was in Tifton to solve a problem that required identification at the branch. Lewis cleared her without any problems. When I returned home, the same problem returned due to living in Europe. Luis was not lazy and found a creative way to solve my problem on the phone. This is not obvious and deserves special appreciation. It is important to note that the branch in Tifton is not my branch, I opened the account in Pennsylvania! Kudos to Louis, I wish there would be more like him in the field of service providers. A model for excellence!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, TIFTON MAIN BRANCH at Tifton, GA
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Charlene Morgan
 5star Overall Rating
 5star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by LauraBer, Dec. 06, 2022

Charlene  helped me out so much, went above and beyond.  She absolutely made my day!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Palm City Branch at Palm City, FL
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by Joeavi59 2023-02-28 14:06:38
This branch does not answer their phone an do not call clients back. This bank should close. Customer service is terrible!!!
Services excellent
 5star Overall Rating
by Davidbank, Aug. 06, 2022

I want to congratulate the staff of the Marathon Florida Key bank, especially Azucena Landis, excellent service

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Marathon Branch at Marathon, FL
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No issues
 5star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 4star Other Services
by Sly17, Jun. 29, 2022

Haven’t had an issue except drive through tellers lanes were closed at 4:15pm on a Wednesday.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Methodist University Branch at Fayetteville, NC
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Best Customer Service
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Brynn231, May. 23, 2022

I have had to visit the Round Rock Truist Branch several times in emergency issues and every time I had gone to this branch they listen with empathy and do whatever they can to make things right. Every person in this bank is truly wonderful people.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Round Rock Branch at Round Rock, TX
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Personal Banker
 5star Overall Rating
by North, Nov. 04, 2021

My mother had an account at this branch and always received help when she needed it with her account. Alaina went above and beyond with helping me when my mother passed away. I actually have an account with this bank because of the way Alaina treated us.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, New Smyrna Branch at New Smyrna Beach, FL
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ray wilson
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by manorhill, Oct. 01, 2021

wonderful service.  Twice have gotten wonderful service
including the ban manager coming out to the parking lot
to assist me as I am very limited in my walking ability.
Also louis was extremely helpful in assisting me in
changing my account title after my wife's death.  You
can be sure I will do much more of my business at
your branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Walsingham Branch at Largo, FL
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Tellers are consummate professionals
 5star Overall Rating
by Bellakeller, Aug. 26, 2021

Above all professionals at varying branches around the Hillsborough NC area, it is the front line faces of the bank; namely the  tellers who make THE difference in service; consistently going above and beyond.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Hillsborough Branch at Hillsborough, NC
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Truist Bank, Orlando Downtown Main Branch, Orlando, Florida 32801
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by TruistCustomer, Jul. 12, 2021

Chris Pantano has and is wonderful to work with. I would highly recommend him, and Truist Bank. Chris is professional, helpful and always provides services above and beyond what is expected.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Orlando Downtown Main Branch at Orlando, FL
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great service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by brut, Feb. 28, 2021

best bank service i ever had in 48 years in business

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Conyngham Branch at Conyngham, PA
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Happy customer
 5star Overall Rating
 4star Interest Rate and Cost
 4star Office Environment & Staff
 2star Waiting Time
 2star Other Services
by DDCU, Nov. 30, 2020

Ive been happy with this bank. Not very good loan dept  thou.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, New Freedom Branch at New Freedom, PA
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Great service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by Hardtoplesde, Jul. 25, 2020

They take time to answer your questions completely and thoroughly.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Concord Main Branch at Concord, NC
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Old SunTrust client
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Tommy1, May. 09, 2020

SunTrust was a #1 on my top, despite offer traditional products (as any other bank) i had REALLY NICE relationship with managers and bankers, really friendly, warm and prepared. Also amazing products as the SunTrust Skymiles debit mastercard, a nice option to earn Delta Airlines miles swiping a debit card instead a credit card. The checking account (Signature Advantage) really useful and reliable, some free checks, ATM fees waived all the time, Skymiles, Some discount at wire transfers (SunTrust wires 45 domestic and 75$ international) , i've been really pleased as a SunTrust customer. I used my checking account with no trouble or any issue, Deposited large amount in checks and NO delays, NO holds. High transactions and No troubles or unnecessary questions. I hope Truist can maintain the same SunTrust quality.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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The BEST!
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by itenmike1, Feb. 13, 2020

I am with BB&T now Truist. I love BB&T they operate on a personal level and I hope that will continue! I already see some changes that I don't like such as a fund for overdraws. In the past I have used it a couple times and I thank GOD for it.
Mike Iten

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, East Bay Branch at Largo, FL
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Excellent Customer Service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 5star Other Services
by sjeanseb, Mar. 29, 2017

BB&T does not operate like the major banks I've used in the past. Some things are done slower, some tickets are written by hand, but that assures me of the staff's attention to detail. For being a large bank, BB&T really does exemplify the community bank service standards. I can almost always reach my personal banker Andy, and on the rare occurrence that I do leave a message, I'm called back next day at the latest. So pleased that BB&T is growing in the Texas market, and looking forward to seeing the legacy of service continue.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Tcu Grandmarc Branch at Fort Worth, TX
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best staff in any bank I have ever dealt with!!
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by sadiewhite, Oct. 15, 2012

kind, caring, patient staff, easy to talk with and willing to explain any question/situation.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Marietta Square Branch at Marietta, GA
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Excellent banking stafff
 5star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by BusaBoy, Apr. 20, 2012

We frequent the bank at least once or twice a week and the entire staff knows my wife and I by name and if the tellers are busy, someone from an office will try to help us.
They are all to be commended for a job well done.  They are wonderful representatives for your bank.
J. Corby Lambert
Bowling Green

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Truist Bank, Fountain Square Branch at Bowling Green, KY
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Personal banking in a corporate world
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by superhappybanker, Nov. 14, 2011

I am so surprised to see negative reviews of BB&T! I have had a business, personal, investment, insurance and mortgage relationship with BB&T since they first came to the Savannah Area and bought out First Liberty (I think that is what it was) and have always been very happy with their performance. On the rare occasion that something is not as it should be they are quick to repair the problem and apologetic that there was a problem. The staff is generally competent and helpful. The best part is I frequent 3 different branches and at all of them they always recognize me and know me by name!

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Truist Bank, Savannah Mall Branch at Savannah, GA
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by woodywood 2015-03-25 13:35:46
Agreed! BB&T seems to be among the very small list of banks that actually care about their customers! I have never been pressured into buying stuff like I am every single time I walk into Wells Fargo.
Outstanding service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by 75Cleer, Jun. 27, 2011

I have done business with the Valley Hills Branch in Bridgeport for the last seven years.  All the employees are always friendly and ready to help.  Forget your account number, no problem, they look it up.  Need a loan, no problem, they find some way to loan you the cash.  I've been through their drive through with three kids in the car and I've never waited more than 5 minutes.  They address me courteously, ask if the kids need a lollipop and take care of things quickly.  If I deposit checks from out of state, I know there is a hold.  If I need the money immediately, I go inside and speak with a manager, most of the time they find a reasonable solution. I don't know why all the negative reviews.  I have been to some banks that I really wish would shut down, but this is not one of them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Bridgeport Valley Hills Branch at Bridgeport, WV
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