Truist Bank, Review

Nanci Ferguson
Overall Rating
by Nancyferguson, Nov. 04, 2015

Today when we were in the drive through we waited forever and finally were greeted by the LONE teller who said we needed identity since she did not recognize us!  We have been customers since your induction at Pebblebrook!  I said " you must be new"! We are very distressed that your bank would leave one teller to accommodate the walkin and the drive through! We expect better service...it was not her fault!  She was doing her best  to accommodate us!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Truist Bank, Pebblebrooke Branch at Naples, FL
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average rates and accounts great staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jane80, Apr. 20, 2011

I have been with this branch about 6 years now. The teller line always greats me by name with a smile and customer service always bends over backwards to help me with any issue I have. I dont keep much money in my account but I always feel special when I come in!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, Fox Mill Branch at Reston, VA
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