Tri Counties Bank, FORTUNA BRANCH

Name:Tri Counties Bank, FORTUNA BRANCH
Full Service Brick and Mortar Office
Review: 3star6 client reviews
Location:909 Main St
Fortuna, CA 95540

Humboldt County
View Other Branches
Branch Deposit:$64,359,000
FDIC Cert:#21943

The Bank

Name:Tri Counties Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:03/11/1975
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:79, view all, view on map
Total Assets:$9,907,411,000
Total Deposits:$7,839,588,000
Total Equity Capital:$1,253,492,000
Total Domestic Office Deposits:$7,839,588,000
Net Income:$123,007,000
Quarterly Net Income:$27,526,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%

Client Review

6 client reviews of Tri Counties Bank scored 3 out of 5.

Getting worse by the day.
 1star Overall Rating
 2star Interest Rate and Cost
 2star Office Environment & Staff
 3star Waiting Time
 2star Other Services
by SadLoyalCustomer, Dec. 08, 2022

I have been with this bank since before it was "Tri-counties" it was North Valley Bank. I have seen the level of service decline from perfect service and what you would hope a bank to be to a point where is it like pulling teeth to even go into the bank. The people in the bank are hit or miss on politeness and respectfulness. Some are great and wonder how they even got the job to begin with. You can no longer just go into a bank and have your issues resolved, you have to have them call a customer help line for you so that the other team can give you a run around, but it is "not their fault and they are sorry that you are experiencing issues. YOU must have done something wrong." Recently I have had bank staff be so rude to the point that they should have been fired on the spot, in person and on the phone. The standards for customer service from this bank have fallen to a point of criminality. While the app has made the use and management of your account easier, it seems to have made the staff lazier as "Well, you can do that on the app yourself!" being said in a snobby voice is commonplace. Questions are usually answered by the phrase "The person that usually handles that is not in right now." I used to have complete faith in this bank, but now I have to check the account every day to ensure that nothing is being mismanaged. Several times I have had to have my account number changed and new cards issued because of errors on their end. I am trying to be polite about my experiences and the only thing positive I can think of at the moment is that the wait times are still usually pretty short at most locations. The professionalism and customer service are, however, very lacking. During covid, my wife was pregnant, and we had to escape from thew wildfires plaguing northern CA. I know times were rough for everyone, but the actual lack of compassion we felt while trying to get our finances in order and to live while displaced from our home was torture. I hope that the service is returned to above expectations, but for now at least I would suggest staying far away from this bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Tri Counties Bank, Fortuna Branch at Fortuna, CA
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