Tower Community Bank, Review

Mr. Kerron Walker
Overall Rating
Other Services
by Superwhuffo, Jan. 03, 2019

I had a fraudulent charge to my account from Advance Financial and it put my account into the red..but the amount charged was not paid so my account went back into the black..yet I was still charged a 35 dollar fee. I could not get this reversed and I got upset with Angie on Friday while I was dealing with another difficult situation. When went in on Monday to apologize to Angie she yelled out over 4 customers to me and told me she was not going to talk to me after the way I talked to her on Friday..so I walked up to talk to her and she was rude and condescending and then told me "She would pray for me". I have this entire experience on video. Then I went into the office and had a document shoved in my face about closing my account!! I said maybe I had reconsidered closing my account and then Angie yells out that I need to leave or she is going to call the police on me !! I said, "Call the police on me, for what?".. I then said in was going to the Jasper Branch to discuss this with them. I was also there to pay a $334.00 loan payment for my wife and I had to pay this payment at the Jasper Branch. In talked to the VP and President of the bank about waving this $35 fee this one time and I come to find out that Angie had called and told them not to wave the fee.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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citizens state bank
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by hurtin47, Nov. 14, 2012

Got to get online banking set back up.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Tower Community Bank, Whitwell Branch at Whitwell, TN
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citizens state bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by hurtin47, Nov. 14, 2012

Got to get online banking set back up.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Tower Community Bank, Whitwell Branch at Whitwell, TN
Was this review helpful to you? Yes, No   Report Abuse

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