The National Bank of Middlebury, BRANDON BRANCH

Name:The National Bank of Middlebury, BRANDON BRANCH
Full Service Brick and Mortar Office
Review: 1star1 client review
Location:6 Park St
Brandon, VT 05733

Rutland County
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FDIC Cert:#6275

The Bank

Name:The National Bank of Middlebury
Concentration:Mortgage Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:7, view all, view on map
Total Assets:$554,170,000
Total Deposits:$479,167,000
Total Equity Capital:$22,855,000
Total Domestic Office Deposits:$479,167,000
Net Income:$1,747,000
Quarterly Net Income:$450,000
Return on Equity:9%
Quarterly Return on Equity:7%

Client Review

1 client review of The National Bank of Middlebury scored 1 out of 5.

No Longer Cares
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by ogr1, Jan. 25, 2023

I opened an account here over 10 years ago after becoming utterly disgusted with the big banks. I liked that they always answered the phone, minimal lines (if any) at the branches and they seemed to have a really nice "small town" touch. Not any more! While they have been merrily taking $5 a month for years for "paper statements" I never receive that they claim they can't cancel, they also failed to send out replacement debit cards in a timely manner last year. No more answered phone calls ... now you wait 15 minutes to get connected to someone the next person claims doesn't even work for the company. "Brian" cheerily tells me "they are a little behind sending out debit cards" then (at 5 minutes before closing time) suddenly starts telling me he can't hear me every time I ask him to do something. So they are getting mailed around January 14th (14 days after they expired) and should show up in 3-5 weeks. Wow. You have FIVE branches in ONE state and are that incompetent?
Fast forward a week and now I'm being told it will cost me $15 and take THREE MONTHS for me to get a new "replacement" debit card? What are you replacing? The imaginary one you never sent? In the meantime, I have ZERO access to my funds because (surprise!) I don't happen to be in Vermont.
Save your business and money for a bank that actually has one crap to give. So called "National" Bank of Middlebury no longer cares

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on The National Bank of Middlebury, BRISTOL BRANCH at Bristol, VT
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