The Lyons National Bank, AUBURN GRANT AVE BRANCH

Name:The Lyons National Bank, AUBURN GRANT AVE BRANCH
Full Service Brick and Mortar Office
Review: 1star1 client review
Location:311 Grant Avenue Rd
Auburn, NY 13021

Cayuga County
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FDIC Cert:#7151

The Bank

Name:The Lyons National Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:16, view all, view on map
Total Assets:$1,952,980,000
Total Deposits:$1,731,956,000
Total Equity Capital:$124,415,000
Total Domestic Office Deposits:$1,731,956,000
Net Income:$3,849,000
Quarterly Net Income:$3,849,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%

Client Review

1 client review of The Lyons National Bank scored 1 out of 5.

 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by berthiau8, Jun. 10, 2013

My wife and I submitted an application to refinance our automobiles. We provided all the necessary information, and were quoted a good interest rate. The process took about a month, and finally we were called in to provide  the titles. We went in and did so, and were told at that time that we would be called the next day to let us know when we could go in to sign the papers. Well, after all this time, we did receive a call the next day informing us that due to an oversight on their part, we could not get the loan with the lower percentage, but, rather at a rate much like what we are currently paying. They said my credit score is one point short of that number necessary to get that loan, and that they had not noticed that previously, which is definitely not the truth. We had reviewed all the paperwork including the credit report. What really irritated me during this process, is that whenever I called the bank to ask for a particular loan person, that person was "always" busy with a customer, and put into her voicemail, which she would not respond to. This bank states in it's promotional material that it "Takes care of it's customers one at a time". Well, I certainly question that!!! If this is the way customers are treated, it's a losing battle for a bank trying to attract new, and keep existing customers...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on The Lyons National Bank, Seneca County Branch at Waterloo, NY
2 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Pawlik 2017-08-24 08:16:04
Yes I agree. Friendly customer service is lacking at this particular branch.

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