The Huntington National Bank, South Hills Village Mall Branch

Horrible Customer Service
Overall Rating
Office Environment & Staff
Other Services
by BudV, Aug. 21, 2023

I called the Aurora, IL branch 2 this morning asking for a return call to get a document notarized. No call back. I went to the Aurora branch just to find the doors locked.  This is the second time within 2 months that this has happened to me.  I called Huntington's 1-800-480-BANK and finally got a person to talk to and she placed me on hold for 12 minutes, then hung up.  I finally noticed that the drive through was opened.  I talked to the only person there.  He said he was the only person there and I needed to go to another branch.  I asked where was that and was told to look it up.  Never in my 40+ years with this bank have I ever been treated so poorly

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on The Huntington National Bank, AUROA BRANCH at Aurora, IL
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Horrible banking service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Socrmom79, Jan. 06, 2023

I will start with every other staff member I’ve had wait on me is great , friendly , helpful and pleasant . With  that said  every time one employee that is at the inside counter is horrible , she’s rude, has an attitude everytime I’ve unfortunately had her to wait in me . I couldn’t tell you her name cuz she never introduces herself or where’s a name pin like the other ppl do.. the lady Kate that opened account and handles some part of the buisness loans is great she gave me some good information on their buisness loans. I’m currently buying two buisness in our town and was strongly considering goin threw them , seeings  how my personal banking is also done there , but my last encounter today with this employee has made up my mind that I will not do my loan there . I do NOT want to have to encounter this woman everyday ..

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on The Huntington National Bank, CALCUTTA BRANCH at East Liverpool, OH
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Boshears
Overall Rating
Other Services
by Reilly, Dec. 17, 2022

I am the Ford Dealer in Marshall Mich. and I have all my business and personal accounts with Hunting Bank. I give my employees a cash present at Christmas. I asked for money holder envelopes at the bank and they told me they didn’t do that (chemical bank always had them) Then I asked for $100 bills and they told me they just had a few and couldn’t fulfill my request. Was amazed that a bank would not have a supply of these denominations. Not happy with my experience. Got envelopes from my credit union.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on The Huntington National Bank, MARSHALL MAIN BRANCH at Marshall, MI
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