The Huntington National Bank, HOLLAND BRANCH

Horrible banking service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Socrmom79, Jan. 06, 2023

I will start with every other staff member I’ve had wait on me is great , friendly , helpful and pleasant . With  that said  every time one employee that is at the inside counter is horrible , she’s rude, has an attitude everytime I’ve unfortunately had her to wait in me . I couldn’t tell you her name cuz she never introduces herself or where’s a name pin like the other ppl do.. the lady Kate that opened account and handles some part of the buisness loans is great she gave me some good information on their buisness loans. I’m currently buying two buisness in our town and was strongly considering goin threw them , seeings  how my personal banking is also done there , but my last encounter today with this employee has made up my mind that I will not do my loan there . I do NOT want to have to encounter this woman everyday ..

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on The Huntington National Bank, CALCUTTA BRANCH at East Liverpool, OH
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Boshears
Overall Rating
Other Services
by Reilly, Dec. 17, 2022

I am the Ford Dealer in Marshall Mich. and I have all my business and personal accounts with Hunting Bank. I give my employees a cash present at Christmas. I asked for money holder envelopes at the bank and they told me they didn’t do that (chemical bank always had them) Then I asked for $100 bills and they told me they just had a few and couldn’t fulfill my request. Was amazed that a bank would not have a supply of these denominations. Not happy with my experience. Got envelopes from my credit union.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on The Huntington National Bank, MARSHALL MAIN BRANCH at Marshall, MI
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Not helpful, inflexible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by KRM1, Oct. 16, 2021

I am guardian for my mom and brought in guardianship papers because I need to manage her account and transfer money to her new rep payee account. The staff member would not accept the certified papers because they did not specifically list banking, although contracts, providing for all types of care, etc, were listed. I explained that I was able to open a guardianship account at Wells Fargo and that their legal department had reviewed the document. I am also using the same document to be assigned as rep payee for social security. I asked if she could send the certified letters of guardianship and the letter assigning guardianship to Huntington's legal department for review and she said she would not do that. I'm confused why you have a legal department if you can't send documents for review. Instead I was told I would need to have the probate court reissue the guardianship papers to specifically list banking. I find the inflexibility and lack of compassion demonstrated by this location very disappointing and frustrating. My mom is in memory care and no longer able to make decisions for herself. This is heartbreaking. Making sure her basic needs are met is now my responsibility and I would appreciate some help and if not that then at least compassion. Instead I'm told that Huntinton has the right to reject the limited letters of guardianship papers and that they would not even be sent to the legal department for review. If you review my moms account you will see that prior to her entry into memory care 6 months ago she accumulated almost $600 in overdraft fees for $5 and $10 checks to various charities. Those fees were for 2 months. TCF/Huntington had no problem taking money from a vulnerable adult, and now they refuse to help the person who has been assigned by the probate court as her guardian.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on The Huntington National Bank, Northtown Branch at Minneapolis, MN
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