Full Service Brick and Mortar Office
Review: 2.5star395 client reviews
Location:15830 Shady Grove Rd
Gaithersburg, MD 20877

Montgomery County
View Other Branches
Branch Deposit:$725,832,000
FDIC Cert:#18409

The Bank

Name:TD Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:07/01/1961
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1169, view all, view on map
Total Assets:$386,799,237,000
Total Deposits:$329,741,187,000
Total Equity Capital:$42,576,090,000
Total Domestic Office Deposits:$329,741,187,000
Net Income:$4,016,096,000
Quarterly Net Income:$915,840,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%

Client Review

395 client reviews of TD Bank scored 2.5 out of 5.

 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by stephanieg44, Jun. 21, 2013

This is the worst branch ever! Do not go here, the manager Sara is so rude and unprofessional. I went because they had charged me for unknown charges for an unknown reason. I went to branch and spoke to her about it, she said it was an error but to get reimbursed I need to go to the branch where I opened it which was in Fort Pierce, FL! She said I had to contact them or better go in person for my refund to my account. I called and since I was in MD they said no but then again I talked to a teller. I went back to branch and told Sara I could not travel to FL etc and she didn't show any remorse or try anything to keep me happy, she insisted only they could refund me. So I payed my $279 flight to FL when I got to the branch where I opened I spoke to Branch manager as you can imagine I am pissed at this moment and told her everything I had to do to get a refund on my account. She said I didn't need to travel to get that refund and she was shocked I was told that. She refunded my money. Then few monthes later I get 2 months charged for a maintence fee I was never informed about. Apartly since I am over 24 I don't qualify for student account anymore and they been charging me a fee last 2 months. I went into branch and Sara had to help me again and when I sat down I thought to myself I should have gone to another branch. I told Sara I came to close my account due to the charges she didn't try anything to keep me or even refund me anything. I was so discusted I even told her she wasent trying to make any effort in making me happy. And she said if you wanna close it.... so rude and unprofessional other banks try to fix the reason why you want to leave them, especially since your been a customer for years. WORST BANK IN HISTORY, no customer service at all.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Shady Grove/Gaithersburg Branch at Gaithersburg, MD
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