TD Bank, Old Town Road Branch

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by mariacamarasuq, Mar. 27, 2020

I when to TD bank at 125 street and 8 ave at harlem to get access to my save deposit the workers sait they don’t allow to nobody without an appointment I been calling the last 9 days from 9:00Am-11:00Am nobody answered the phone the phone ring 3 times and said thank you for calling TD bank at 125 street and harlem we can get to your call at the moment and the phone keep ringing no one answer or they will pick and Hangup right away without talking

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 125th Street/Harlem Branch at New York, NY
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Poor organization Lacks Efficiency
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by SocialAssassin, Feb. 06, 2020

I have been a Commerce Bank customer which, if you've been in the game long enough you know became TD Bank. I really liked TD, no monthly fees, overdraft forgiveness, etc. That has gone the way of Commerce and TD became Wachovia Bank. To TD, be careful because a lot of banks end up failing because of this type of business practice and really, the last thing you want is an FDIC raid. Its not pretty. Its kind of similar to what you have been doing to thousands of your customers with overdraft fees.

Now on to specifics of this particular branch. There are three tellers at all times but you cannot use a teller for a replacement debit card, no. You need to use one of the "bankers". Now this is a horrible ordeal every single time. My debit card was phished/cloned - whatever. I called TD explained what happened, Sarah was great. I stupidly said I would go to my local branch for the replacement card. Figured that would be faster.

I went during my lunch, couldn't get my card. Two people at the desks, doing god knows what. One person, kept floating about the branch. To me she was doing nothing. I leave because my job is more important than this. I went back Saturday, got to the branch at 1200, left at 1345. An hour and forty five minutes.

They have no queue system in place, so these two women just cut in front of me and the people who were behind me. TD how about a check in process for this to ensure that others don't cut the line? Or perhaps permit the tellers to print debit cards? Or maybe, where the old "Penny Arcade" machines are you can install - a debit card printer? I know this may be blasphemy, but its efficient.

So I had to sit there, for over an hour, needing to use the restroom for something that literally took ten minutes to do. This is a waste. My time is just as important as everyone else's time. To whit, I mention this ineffectiveness and overall waste of EVERYONE's time to the person assisting me whom agreed with me.

To make things every better, the bank manager seems to be either drugged or completely burned out and I guarantee its because of your practices. You need to hire more people TD. YOU need to make a lot of changes because you will be continuously sued or end up like Merrill Lynch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Roselle Branch at Roselle, NJ
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Awesome Bank
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by Spyder21, Sep. 16, 2019

Peru isn't that far away and I'm married to a lovely Canadian woman and Canadian TD Bank's are great too.
Champlain Bank is good too and close!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Keeseville Branch at Keeseville, NY
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