TD Bank, Review

they suck
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by disappointed2, Mar. 08, 2012

I am a client of theirs in canada where the service is great.  went to open up an account on kirkman rd in orlando and I've been working on it now for 3 days.  it is open but they cant find it nor can I access it.  I have call 17x today and no one has answered the phone If I wasnt a TD customer with good service up here I would tell them to go F**K them selves

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Kirkman Road Branch at Orlando, FL
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bye bye td you lost another one
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by awiel, Mar. 07, 2012

applied for a heloc took 1 month to say not approved they said im self employed, but sent w2 and tax returns credit 800 never late 25 yrs on anything, have substantial amt of cash at td they didnt care no one would listen, already done deal at another lender they laughed at td ,noone really knows whats going on i have to say i think this stock should be shorted, because even though open 7 days so is the internet and people with excellent credit and loads of cash will leave just like me

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Indialantic Branch at Indialantic, FL
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Mase
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by Mase8001, Mar. 06, 2012

Needed to open account, sounds good right?  A new nice bank that's open 7 days a week, wrong don't be deceived.  Got there on 9:00am and waited for twenty mins.  No one even acknowledge me, headed to chase bank :)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, 2495 Ne 8th Street, Homestead, Fl Store Branch at Homestead, FL
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Mase
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by Mase8001, Mar. 06, 2012

Needed to open account, sounds good right?  A new nice bank that's open 7 days a week, wrong don't be deceived.  Got there on 9:00am and waited for twenty mins.  No one even acknowledge me, headed to chase bank :)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, 2495 Ne 8th Street, Homestead, Fl Store Branch at Homestead, FL
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Margate Fl Branch
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by SickOfLazyStaff, Mar. 05, 2012

Had a business and personal account here - already closed the personal account for holding CASH deposits. Over the past 6 months teller service has gone way downhill. Walked out today after waiting over 10 minutes while teller was on the phone. Call me crazy, but when 3 customer service reps are doing nothing, the one teller should be helping the customers standing in front of her. Closing business account soon.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Margate Store Branch at Pompano Beach, FL
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Decent Service
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by lonedancer67, Feb. 24, 2012

TD Bank replaced Riverside Bank in Titusville. I don't really expect much from any bank except that they are available to cash checks, accept deposits, and provide courteous professional service.  TD Bank in Titusville meets those requirements.  Also, TD Bank is open on Saturdays and Sundays, which is great for me.   

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Titusville Branch at Titusville, FL
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customer service
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by gochipmunk, Feb. 17, 2012

applied for a loan of 29k had 45k in my account they wanted 9.5% and were paying less than 1% on my savings.I closed my account and the day after it was closed they applied a $50 fee and then a late fee and interest and then turned it over to a collection agency .Moved my money to wells fargo and have been treated like a KING!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Edgewater Branch at Edgewater, FL
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Owner
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by nanana, Feb. 02, 2012

People are WONDERFUL!!!!  THE SERVICE IS GREAT.  I came from Wachovia.  If you have problems with TD go stand in Wachovia for 3o minutes.  You will turn and go running back to TD.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Chapin Branch at Chapin, SC
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WORST BANK EVER!!!!
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by MadCustomer, Feb. 01, 2012

TD Bank is the Worst Bank ever!!!!!!! They've charged me 13 overdraft fees in one week!!!!!! Their new software is design to hold most transactions in the system for days as pending, so you are not aware of your actual balance, then automatically post the larger transaction first to cause your account to go overdraw!  The new system is not fair - STAY AWAY FROM THEM.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Palm Beach/Okeechobee Branch at West Palm Beach, FL
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Disgusting Attitude
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by link486, Feb. 01, 2012

I had a very awful experience yesterday at the TD Bank on 49th and Madison Ave in New York.  I needed to notarize a few of my signatures on these paperwork for the NC courts to become admin of my mother's estate.  As if dealing with my mother's death and her absence of will isn't hard enough already, the clerk at your bank was refused to notarize my signature because she "didn't understand the forms".  After showing her all of my documentations as well as the NC State court's official approval of my application, she still refused.  Your clerk's unsympathetic attitude was a grotesque experience.  You can be sure that TD bank will never be in my considerations and I will continue to spread the word on your disgusting attitude.

* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, 49th And Madison Branch at New York, NY
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SUPERB!!!! Great for Small Business
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by SmallBizOwner, Jan. 18, 2012

I have been through many banks in the past and TD BANK has been all that I want from a service provider. Fantastic Customer Service! In their MArlboro, MA location they are friendly and understanding of my banking needs, not like Bank of America who has many times screwed up and not helpful. I dont think that there is a perfect company out there but the Customer Service I recieve from them is the type of service I wish I got from everybody else.

The best comparison I can give is that TD Bank is like dealing with my Insurance Company, Amica. Those of you that have Amica knows what I am talking about!

Plus as a Small Business owner they are convenirent (7 days a week & open until 8pm) and they know how to take care of my businesses special needs!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, R. K. Executive Centre Branch at Marlborough, MA
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Ms. Marden
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by Pamela, Jan. 10, 2012

We are pretty new to the area and we were shopping for a new bank as we had just moved to town. I had a problem with an overdraft situation and a superviser spoke with me explained everything and this was taken care of to my satisfaction. I am now switching all my accounts to TD Bank do to this satisfaction response I had. Thank You TD Bank I am a Happy Customer!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Edgewater Branch at Edgewater, FL
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terrific Service !
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by ptboy10, Dec. 20, 2011

The Provincetown Branch and Staff are terrific....
They are cordial, always remember my name and greet me with unusually fine hospitality ..Kathy and Jen are the Best....keep up the GREAT work !

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Provincetown-Shank Painter Branch at Provincetown, MA
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Downtown Charleston, SC Manager Rude/Unprofessional
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by LaTonyaCharleston, Dec. 09, 2011

I was a longtime Carolina First customer who became a TD Bank customer through the buyout and have not been pleased in the least with the rude treatment I've received at the main downtown Charleston branch on Calhoun Street at East Bay St. I have always dealt with the teller named Jennifer who is very nice, helpful and always friendly and warm. She is a sweetheart.  The lady named Caroline is also very nice, always smiling. I had a problem with my account and had a call returned by a lady named Ashley who said that she was the branch manager. I was disrespected, treated very rudely and I feel discriminated against by this woman. She was out of line and unprofessional is not even a strong enough word to describe how she treated me. I have never been so disrespected in all of my life and made to feel like I was a criminal. She wouldn't even let me conversate with her because all she could do was accuse me of being the one who was responsible for my account being overdrawn. I couldn't get through to her to make her see it was not my fault. It was only after I went to the office on Sam Rittenberg Boulevard and spoke to a nice lady named Tiffany that she was able to check and agree with me that I didn't do anything wrong and that the bank had made an error. To this day the manager Ashley at the downtown office has not apologized and will not return my calls. She is very unprofessional and I have told all of my friends do not bank with TD Bank because of her.  I will not go back to this location because of her. Thank you.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Charleston Main Branch at Charleston, SC
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Associate named Asif.
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by nvcmon, Dec. 06, 2011

Ive opened my accounts with a gentlemen named Asif .(didn't get his last name). in scotch plains, nj. He was very well polite and explained everything I needed to know. He even explained how I can avoid being charged. Best employee Ive interacted with in a TD branch.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Scotch Plains Branch at Scotch Plains, NJ
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Extremely upset
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by aimee7979, Nov. 28, 2011

I have been a customer of Carolina First Bank since 2001.  I loved Carolina First and was grandfathered into TD Bank.  There have a lot of differences that I do not like, however I do appreciate the hours that they are open.  Lastweek my account went into overdraft due to an error on the bamks part, and I called Tara (who is very sweet) to ask what they could do to help me. The Branch Manager, Bill called me back and was very rude and unprofessional.  I almost closed my account with TD bank.  I am still in question of what to do.  He did reverse the funds, but added them right back on.  I am going to contact Bill's boss and let them know how horrible of a manager they have.  It is bad enough, I will never visit this branch again.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Mayfaire Branch at Wilmington, NC
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New to the area
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by Canokie, Nov. 26, 2011

We recently set up our mortgage through the Wade Hampton location. Amy & Adam jumped through hoops to help everything happen--on time with no complaints.  I would highly recommend them.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Wade Hampton Boulevard Branch at Greenville, SC
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terrible
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by ewwwwtdbank, Nov. 19, 2011

i hate that i cant cash a full check.. "only a hundred sir"... its my money i want it when i want it!!!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Pennsauken Branch at Merchantville, NJ
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ruined wedding
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by dantina, Nov. 19, 2011

My wife and I went into this branch on nov 4th to inform them that we were going to st thomas to get married and would need access to our checking there and several other islands in the carribean. On the day of my wedding they froze our account so we could not rent our car, so were at the mercy of the local cab drivers. We ended up spending twice as much on cab fair than we would have on the rental car. The bank manager must have been sleeping when we set this up. We had to use our credit cards on the cruise ship also because our debit was shut down, embarrassing and expensive to say the least. We are goin there right now to raise hell and remove all our money and put it in a credit union!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Ocean Township Branch at Asbury Park, NJ
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Worst customer service ever!!! Stay AWAY!!!!
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by ExpressAuto, Nov. 18, 2011

I cannot emphasize enough how bad TD Bank's customer service is.  They will gladly take your money, however they don't care if your checks are fraudulently cashed or how the money goes out.  I have been trying for the past 3 months to file a claim for fraudulent activity, however, nobody seems to know what the other is doing, nor do they care.  They do not bother communicating and have a very high employee turnover rate, so it's impossible to deal with the same person every time.  I have been a loyal customer for 8 years, but do I get any loyal treatment?  NO!  I definitely do not recommend dealing with this bank at all!  Save yourself the headache and waste of hours/days of your life you will never get back!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Woodbridge/Dumfries Branch at Dumfries, VA
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