TD Bank, Review

new customer
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by newbie, Oct. 26, 2012

treated the way a customer should be. I felt very good in picking this as our bank in Florida. Great people work there.
We are from Canada.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Winter Haven Branch at Winter Haven, FL
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Bad Bank Staff
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by nothappycamper, Oct. 25, 2012

I have tried calling the bank10 times in a span of 2 hours today.  NO ONE PICKED UP THE PHONE!!!  Yesterday I tried to call just as many times for just as long. No one ever picked up. The service is terrible.  I opened a business checking account, and they never informed me that after a year the account would be charged. I asked them if it would be charged at any point when opening the account, and they flat out said NO!!  They kept charging the account, and put it in the negative, and kept charging me for the negative account $35 A DAY AND NEVER CALLED OR INFORMED ME.  Then when I went to the bank, they said they can't inform people if the account is in the negative BUT THEY CAN CHARGE IF IT IS!!!!  There are serious issues with this bank.  I will be closing my account as quickly as I can.  Considering their track record so far this will probably take a week or more.  Business owners beware!!! This is a money pit!!!  They in no way support the community, and THEY'RE HOLDING OUR MONEY!?!?!?

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Rocky Point Branch at Rocky Point, NY
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Phone Number not listed
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by knitter, Oct. 24, 2012

Why cant you (or won't) list the phone number when looking up the branch ?  I have spent 10 minutes trying to find the phone number.... Still have to go to the hard copy phone book.
What are they doing inside while I wait in the car to have a simple check cashed ? Not user friendly...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Tierra Verde Branch at Saint Petersburg, FL
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The most inconvenience branch in AMERICA
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by Moneysaver, Oct. 17, 2012

Well I don't really know where to start. This branch is horrible and the costumer service it is very poor and unprofessional. The tellers are always on their personal cellphones. The managers  are very low class and they seem to be upset that people are coming to this branch. They make you wait sometimes for almost 45 minutes to cash your pay roll check because they said all the time that this branch is propense for fraud PLEASE I WAS TRYING TO CASH MY PAYROLL CHECK FOR THE AMOUNT OF 130.00 USD. It is ridiculous they way they treat costumers there. I hope this comments really helps this FInancial INstitution to realize that we trust TD Bank and that's the reason why we do have our money on their hands. DO SOMENTHING ABOUT HIALEAH'S BRANCH BEFORE IS TOO LATE.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hialeah Palm Springs Branch at Hialeah, FL
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The most disastrous might happen ! ! ! !
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by Ldavid9800, Oct. 17, 2012

'It's horrible and disastrous to come to this bank I have bee going to hialeah branch to cash my check because always work in the area.I felt supper depressed abused and received the worse of those people. The teller is arrogant and bulgar , I have decided after this terrible experience go to another branch , q poor people will change their checks and leave very upset and disappointed.you don't treat your customers well is horrible ! ! ! ! !
 

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Hialeah Palm Springs Branch at Hialeah, FL
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TD BANK
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by Zelda, Oct. 15, 2012

I really like TD bank because of its convenient locations and great customers service. When  lost my Debit Card n the matter of minutes mine account was closed and I received the new one. The whole operation took just few minutes. I love this bank!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, New City Branch at New City, NY
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shitty tellers!
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by chema, Oct. 10, 2012

i was with bank of america for 12 years and switched to td bank due to the fact that spamers somehow were stealing money from my account...anyways every time i go to do business at this location tellers are RUDE! they dont even greet you,i most times have to wait 30 mins for a teller to help me when im the only one on the line! after i started going to the franklin st location managers are not bad other tellers are nice but this indian lady sucks ass!shes rude and i cant understand what she says so i dont talk to her at all...i prefer the franklin st location over the concord st.so stay away from them.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Downtown Framingham Branch at Framingham, MA
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Terrible Customer Service by Managers in this Branch
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by york1984, Oct. 10, 2012

I have had several very negative experiences dealing with the managers at this TD branch. Alan and Sonia have both made me feel like they don't have time to deal with a low balance customer like myself. They are rude and do not have the people skills required in this type of job. I went to Alan for assitance with an issue regarding my account today and his exact words were "I don't know what to tell you" (and he didn't even pull up my account to look at what I needed help with). I work in customer service myself, and I find this treatment unacceptable. I will never go back to that branch, I would rather drive further to Thomaston to get better customer service. Shame on them for charging so many fees and then treating people so poorly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Rockland Branch at Rockland, ME
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Mike D.
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by MikeDJersey, Oct. 07, 2012

Been to this branch six times in three months and you can never find the manager.  Employees are rude and long lines.  There is always an issue with ATM.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Jersey City Branch at Jersey City, NJ
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System unfair and against banking law
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by thedenn, Sep. 28, 2012

terrible liars and bafoons, their whole sysytem is designed to take your money through fees.  They have two sets of books, one they present to you online and on the phone system that show money available, then one in the "back office" that shows negative balances accruing fee after fee.  So you check you balance and see money available then a few days later they say no that wasn't really available, you should know our policy.  Well, try to get any employee to explain the money availability policy you will get several different answers depending on who you ask. also the policy seems to be determined at the pleasure of the back office poeple with no consistancey or regularity as to when money is availble and why.  I was even told if I depost cash, it is avialable for cash withdrawals but not for debit card use.  HUNH?? they told me this with a straight face, and when ask again in front of their manager, tried to backpeddle and say she never said that.  These people are incompetent at best and thieves at worst.  The system is created to fleece the little guy.  Most employees are too blind to see that or too self involved to care.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Farmingdale Branch at Farmingdale, NY
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Bogus Overdraft Fees - Royersford PA branch
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by mgrande5, Sep. 28, 2012

Was charged 3 overdraft fees for a total of $105.00. Nobody at either the customer service number OR my local branch could explain the charges nor would they refund them back to my account. I presented them with math & totals of transactions, along with statements. Regardless, they would not refund although the bank made the error when processing debits to cause the overdrafts. Their rebuttal was "You should've made another deposit to cover the amount in these such instances." WHAT?? I will be leaving & moving to another institution. Banks these days have some nerve!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Harleysville Branch at Harleysville, PA
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TD Bank’s Penny Arcade scam at levittown, PA
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by SAMy, Sep. 27, 2012

My kids were saving changes for vaction for last ten years. It was 45 lbs bag and closed to $700 which i counted but came out $622 in Penny Arcade. I filed complaint to TD bank. If nothing happen, I will close all my accounts.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Levittown Branch at Fairless Hills, PA
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TD Sebastian FL
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by CSRA492, Sep. 26, 2012

Reading all the negative comments from NJ and MA, I'm beginning to wonder about (a) the customer, (b) the staff hired by the individual bank. These com ments just don't seem to match up with my experience here in Sebastian, I couldn't be happier with my experiences  they are polite and very helpful the office is spotless the staff are well presented and very professional  they always have a dog "cookie " for my best friend. I  had to make a complaint it would be that they don't have a system that I love and have become accustomed to with a few other institutions with which I have dealt.... and that is the ability to go on MY computer and transfer funds from one account to a TD account!!! Major inconvenience!!!! and having said that I guess that I will just have to "suckitup"  until they can come into the 21st. century
CRA492@gmail.com

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Sebastian Branch at Sebastian, FL
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Lazy Female Manager at Topsfield, MA Branch
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by TopsfieldCustomer, Sep. 25, 2012

Been with TD Bank for 15 yrs. A couple years ago, I needed to transfer money from my home equity line to my checking account. A young female manager at the Topsfield, MA branch said snidely, "You can do this online ya know". Um, sorry to make you work, guess I should do it all online and don't need any of you workers. Well turns out it isn't possible to do this transaction online, I tried but the website wasn't cooperating. Then this year when we tried to open up IRAs at tax time NOBODY in the branch had ever done one so they had to call some help line as we sat a long time. Um, TD Bank, I suggest you train your people on your product line?

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Topsfield Branch at Topsfield, MA
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TD Bank
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by LolaVelez, Sep. 21, 2012

OMG!! I just got of the phone with the rudest person from customer service her name was Katie she works on the branch from Budd Lake I don't have her last name. She was NOT HELP Full at all and RUDE Beyond believe. A total (B%^&$&) People like this bring copanies a BAD name.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Budd Lake Branch at Hackettstown, NJ
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Victory Blvd STATEN ISLAND WORST
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by CHEMIST, Sep. 19, 2012

The tellers are racially biased here against the white person.  I was treated horribly...and closed out a six figure  account.  Want abuse?  See for yourself.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Staten Island/Victory Branch at Staten Island, NY
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Rude employees
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by Lakers2421, Sep. 05, 2012

The employees at this location have the worst attitudes ever. The girls there are just so rude to customers.The fact that the managers think its okay to continue to have such terrible staffs is beyond belief. The only reason why i continue to go there is because of my job. Otherwise i would have nothing to do with then at all.

* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
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Massachusetts customer service great
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by cassis, Sep. 02, 2012

Just stumbled across this site when searching for Sunday hours for my TD branch, and noticed a lot of really bad ratings, especially noting customer service at NJ branches.  I'm unclear why NJ customer service is so bad, but it doesn't seem that relevant to the Massachusetts branch we're rating here.  I've found the customer service at my local branch -- Mansfield, MA -- to be stellar: that and their extended hours are two of the main reasons I bank there.  

I've not taken a loan from them, so I can't speak to their loan service, but I have had them *ask* me if I didn't want a loan: I suspect they offer based on credit rating, not just perceived ability to pay.  

Banking with them has been a pleasant experience.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Mansfield Branch at Mansfield, MA
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Overdraft scam is REAL
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by Whydidtdscamme, Sep. 02, 2012

I have been banking with TD since it was Commerce, and always loved the free coin counter, the later and sunday hours, and many other conveniences, but I had such a bad experience and I feel like i am possibly being scammed by them.

I deposited a large check from an estate account with another bank, into my checking account 5 days before a holiday weekend. I continued to monitor my account online to see when the check would clear, as I know and fully understand that large checks from other institutions take longer. After 4 days, my check had cleared in full and the balance was showing as available funds on my online statement. I made purchases with my debit card against this balance and they were approved. Then, the first day of the long holiday weekend, I check my online account and the balance from the check was suddenly under "pending charges", and my account was overdrawn from the purchases that were just approved the day before! I also have been receiving fees. I called customer service and they said that a hold was placed on my check and that they cant do anything about it until after the holiday weekend is over. I contacted the account manager who wrote me my check and he assured me that the account had more than enough funds to cover the check he wrote me. Meanwhile, I have a negative balance on my td account and am accumulating overdraft fees. Someone please explain to me how this is not a downright scam?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fischer Boulevard Branch at Forked River, NJ
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WORST BANK EVER!!!!! THEY NEED BETTER EMPOYEES
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by jmk3438, Aug. 30, 2012

Trying to get loan from them is almost impossible. they didnt even work with me to structure the loan, they said i didnt qaulify.    i have collateral and good income coming in and still couldnt qaulify....    anyways i was approved by another institution with no trouble.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Edison/Oak Tree Branch at Edison, NJ
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