TD Bank, NEEDHAM BRANCH

Name:TD Bank, NEEDHAM BRANCH
Full Service Brick and Mortar Office
Review: 2.5star397 client reviews
Location:95 Highland Avenue
Needham Heights, MA 02494

Norfolk County
View Other Branches
 
Phone:781-444-8333
Branch Deposit:$169,034,000
FDIC Cert:#18409
Established:03/17/1997


The Bank

Name:TD Bank
Concentration:All Other Over 1 Billion
Established:01/01/1852
FDIC Insurance:07/01/1961
Holden By:TORONTO-DOMINION BANK THE
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1175, view all, view on map
Website:www.td.com/us/en/personal-banking
Total Assets:$369,859,969,000
Total Deposits:$298,344,717,000
Total Equity Capital:$46,758,867,000
Total Domestic Office Deposits:$298,344,717,000
Net Income:$34,716,000
Quarterly Net Income:$34,716,000
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Client Review

397 client reviews of TD Bank scored 2.5 out of 5.

Worst Branch ever
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by needham123, May. 03, 2013

This branch is very unprofessional. I am all for diversity in the work force but there is a huge cultural barrier here, to the point where it is uncomfortable to interact with. I have seen the manager being very abusive to her employees. she talks about race and booty calls. This store is a law suit waiting to happen.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Deliberate Manipulation of Credits Increased My Overdraft Fees
 1star Overall Rating
 1star Waiting Time
by DJNY, Jan. 16, 2013

Have been a loyal customer of TD Bank (formerly Commerce Bank) for years, have multiple business, personal, credit card handling and escrow accounts.  I am pulling ALL accounts, as this bank deliberately failed to credit deposits until AFTER multiple overdraft fees of $35, $70, and then $105 had been charged, over a weekend. Bank manager claimed reversing the fees to correct the problem was "not in his authority".

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by Ariella 2013-07-16 18:10:36
This bank is impossible to deal with, overcharging late fees and denying any ability to fix problems. On a $20 charge on an invoice that was never delivered to a forwarding address, the bank charged the cardholder, a charitable organization, over $200 in late fees. It took numerous appeals to a branch manager to get most of the fees waived, but even after a $50 payment mailed 3 days before the due date, the bank claimed the payment was late and again refused to waive the late fees. DO NOT USE THIS BANK!!
Very satisfied
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by Bostonbaker, Sep. 07, 2011

We recently conducted some fairly complicated banking as new customers with TD Bank in Needham. All the employees went out of their way to help us. They also welcomed my little dog into their building on a particularly hot day. Susan Lanham was very knowledgable about our needs and have guided us through all the necessary steps. If Susan was not sure of an answer she immediately made calls and obtained the answer. She also checked in with us periodically with updates. I plan to move all my accounts to this bank. I give this branch 5 stars.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Needham Branch at Needham Heights, MA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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All Reviews...

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