Full Service Brick and Mortar Office
Review: 2.5star397 client reviews
Location:450 Hillsdale Ave
Hillsdale, NJ 07642

Bergen County
View Other Branches
Branch Deposit:$334,188,000
FDIC Cert:#18409

The Bank

Name:TD Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:07/01/1961
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1181, view all, view on map
Total Assets:$367,174,651,000
Total Deposits:$303,720,159,000
Total Equity Capital:$46,280,437,000
Total Domestic Office Deposits:$303,720,159,000
Net Income:$2,306,596,000
Quarterly Net Income:$384,572,000
Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:3%

Client Review

397 client reviews of TD Bank scored 2.5 out of 5.

 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Bleu623, Jan. 23, 2016

The worst possible customer service I have ever .  1/22/16 my husband called prior to confirm that we had to make a deposit a large check from my mother made out from another bank.  The representative stated this was fine as long as my mother signed an affidavit.  We proceeded to go to td bank hillsdale and the representative we had was completely unaware of everything we asked.  I asked about an account I had, explaining the circumstances around it and he didn't seem to know what he was doing. Then we proceeded onto the large transaction.  He then spoke with his manager,  Daniel,  who told him "it's at my discretion and I say no". We asked if it's possible,  he followed and said, "yes, but I said it's my choice and I say no if you'd like to go elsewhere you can ". He didn't even try to be polite or say it's not possible,  "it's mt choice " . My mother offered to open an account to deposit the large check, but then the person we were directly dealing with also made a remark of stating "well, if you don't like it you can go elsewhere,  I have other customers ". I said "yes, we'll we're currently you're customers and I feel like I have no respect either. We've even compromised on our behalf trying to open the account and you're making it seem like you'd rather not deal with us". I then approached the manager,  Dan, and stated, that he was being rude and as a manager he should help alleviate the situation. He rolled his eyes and walked away.  I do believe the manager, Dan, showed racial discrimination towards my mother and I due to our ethnicity.  He wouldn't confront us, he walked away, made facial gestures and was genuinely rude. Outwardly stating you can do something but choose not too is something you do not do as a Manager.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hillsdale Branch at Hillsdale, NJ
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