TD Bank, Harvard Square Branch

Poor organization Lacks Efficiency
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by SocialAssassin, Feb. 06, 2020

I have been a Commerce Bank customer which, if you've been in the game long enough you know became TD Bank. I really liked TD, no monthly fees, overdraft forgiveness, etc. That has gone the way of Commerce and TD became Wachovia Bank. To TD, be careful because a lot of banks end up failing because of this type of business practice and really, the last thing you want is an FDIC raid. Its not pretty. Its kind of similar to what you have been doing to thousands of your customers with overdraft fees.

Now on to specifics of this particular branch. There are three tellers at all times but you cannot use a teller for a replacement debit card, no. You need to use one of the "bankers". Now this is a horrible ordeal every single time. My debit card was phished/cloned - whatever. I called TD explained what happened, Sarah was great. I stupidly said I would go to my local branch for the replacement card. Figured that would be faster.

I went during my lunch, couldn't get my card. Two people at the desks, doing god knows what. One person, kept floating about the branch. To me she was doing nothing. I leave because my job is more important than this. I went back Saturday, got to the branch at 1200, left at 1345. An hour and forty five minutes.

They have no queue system in place, so these two women just cut in front of me and the people who were behind me. TD how about a check in process for this to ensure that others don't cut the line? Or perhaps permit the tellers to print debit cards? Or maybe, where the old "Penny Arcade" machines are you can install - a debit card printer? I know this may be blasphemy, but its efficient.

So I had to sit there, for over an hour, needing to use the restroom for something that literally took ten minutes to do. This is a waste. My time is just as important as everyone else's time. To whit, I mention this ineffectiveness and overall waste of EVERYONE's time to the person assisting me whom agreed with me.

To make things every better, the bank manager seems to be either drugged or completely burned out and I guarantee its because of your practices. You need to hire more people TD. YOU need to make a lot of changes because you will be continuously sued or end up like Merrill Lynch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Roselle Branch at Roselle, NJ
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Awesome Bank
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by Spyder21, Sep. 16, 2019

Peru isn't that far away and I'm married to a lovely Canadian woman and Canadian TD Bank's are great too.
Champlain Bank is good too and close!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Keeseville Branch at Keeseville, NY
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Beware of the Seymour TD Bank location.
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by Stephanie79, Aug. 06, 2019

I am not surprised this establishment is rated a 2.6 out of 5. It should be noted they have awful customer service and poor management. As a long time customer, I was insulted and treated as if I was a Criminal by the Teller Supervisor (Dominic Filippone Employee# 5961033). Filippone has unsatisfactory customer service skills and would benefit from additional training. I came into the branch after closing my account and received a “refund” for what should have been a payment towards a gas company. The teller supervisor Dominic Filippone, told me that the check I received from TD Bank was a counterfeit check as “it was not the right size, the color was off, along with the perforation.” He further stated “he had no idea how I had obtain this check as his establishment did not mail it to me.” It should be noted that a few days later after Filippone conducted some additional research he finally figured out that the check I received was not counterfeit as he first claimed. You would think I would have received an apology, instead he proceeded to tell me he would not refund the fee I was asking for, which I obtained due to the banks mistake. He indicated that because I no longer had an account with their bank there was nothing that could be done. Please NEVER do business with this establishment. Based upon my experience I will NEVER do business with TD Bank. Not only do they have atrocious security, but apparently their staff do not  receive adequate training which is why I took my business elsewhere. Whatever happened to the customer is always right? Not at the Seymour TD Bank location!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Seymour Branch at Seymour, CT
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