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TD Bank, Review
TD Bank, Review
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Poor service
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by Disgrace, Dec. 27, 2015
West Deptford- Management staff Emma Cappilletti does not resolve problems, and doesn't return phone calls. When you show up in person she denies getting messages. I believe that this branch is dysfunctional. In the past we have had good experiences with past managers. Since Emma Cappilletti has been there we have noticed a significant decline in customer service. We will be moving all of our accounts to another bank after the first of the year because of Emma Cappilletti , Vice President / Manager - West Deptford Nj. She is all talk (especially to your face) and no action/ follow up. TD Bank has taken their eye off the ball. People just won't call you back after leaving several messages. I guess this is a consequence of a bank getting too big!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Deptford Branch at Mantua, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Disgrace, Dec. 27, 2015
West Deptford- Management staff Emma Cappilletti does not resolve problems, and doesn't return phone calls. When you show up in person she denies getting messages. I believe that this branch is dysfunctional. In the past we have had good experiences with past managers. Since Emma Cappilletti has been there we have noticed a significant decline in customer service. We will be moving all of our accounts to another bank after the first of the year because of Emma Cappilletti , Vice President / Manager - West Deptford Nj. She is all talk (especially to your face) and no action/ follow up. TD Bank has taken their eye off the ball. People just won't call you back after leaving several messages. I guess this is a consequence of a bank getting too big!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Deptford Branch at Mantua, NJ
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by ExperiencedRN1 2016-01-15 08:33:46
If you knew that the bank closed at 4PM why did you go in the drive thru at 3:55? The teller had every right to tell you what he did. They have to close out their registers and count receipts. If you want great customer service come early! When you work would you stay to help someone- doubt it! You have to come early and have realistic expectations! They close at 4P so get their early! Time management!
by razzy 2016-02-01 16:28:03
Are you for real? That is the most stupid ignorant rely, if drive in hours say closed at 4, well, 3:55 is not 4, need to re learn time!
by Ibeenscammed1 2016-02-18 11:07:41
The worst bank and branch ever.They allowed 2400 cash to be exhausted from my checking account without flagging plus an overdraft if 611 dollars a year ago . Til today I haven't received my money back but I was credited the overdraft. The bank managers are not helpful at all and I question the employees to have access to personal information. 4 days prior to my money being stolen from my account I deposited ache k for 7000 and personally at the branch transferred 2400 in cash to my checking account at this branch. Days later all the money was gone and I was told my PIN number was complimised. I have been absolutely railroaded by this bank and this specific branch. Week later I closed all my accounts and transferred to chase who which is the best bank ever. I feel absolutely protected now however I am still waiting for my refund
Missing money: No one with authority to discuss or investigate
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by FraudVictim, Nov. 17, 2015
The inaccessibility of any individual on the week-end (the only time available to me) to discuss meaningful issues with regard to the multiple times upon which money has simply VANISHED from my savings account is maddening. There is no interest in investigating, no one with knowledge or authority on the week-end, and it appears that it is MY responsibility to figure out who and how someone is pilfering money from my account. No help from them whatsoever. If I could give them ZERO stars on three of the rating criteria, I would.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Northport Branch at Northport, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FraudVictim, Nov. 17, 2015
The inaccessibility of any individual on the week-end (the only time available to me) to discuss meaningful issues with regard to the multiple times upon which money has simply VANISHED from my savings account is maddening. There is no interest in investigating, no one with knowledge or authority on the week-end, and it appears that it is MY responsibility to figure out who and how someone is pilfering money from my account. No help from them whatsoever. If I could give them ZERO stars on three of the rating criteria, I would.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Northport Branch at Northport, NY
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Great Service
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by Bentley2868, Nov. 05, 2015
I have read the previous reviews regarding the Acton TD Bank . I am in total shock reading all the negative reviews regarding this branch . MY experience with this branch is just the complete opposite . I always get a friendly smile and I get acknowledged by my last name .
Joseph Badenhoff the store manager is very accommodating
I am a long time TD Bank customer going back to the Leader Federal savings Bank over 40 years ago. TD Bank has given me the same personal serviced I received way back when Banks were Bank Customer friendly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Acton Branch at Acton, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bentley2868, Nov. 05, 2015
I have read the previous reviews regarding the Acton TD Bank . I am in total shock reading all the negative reviews regarding this branch . MY experience with this branch is just the complete opposite . I always get a friendly smile and I get acknowledged by my last name .
Joseph Badenhoff the store manager is very accommodating
I am a long time TD Bank customer going back to the Leader Federal savings Bank over 40 years ago. TD Bank has given me the same personal serviced I received way back when Banks were Bank Customer friendly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Acton Branch at Acton, MA
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Don't waste your time
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by Jenzlot, Oct. 27, 2015
If you ever need to come inside this bank expect to be waiting a VERY LONG time. The staff will continue whatever it is they're doing at the desk, chit chatting to each other without any concern for their customers. They do not even acknowledge that you are waiting there. A week or so ago I walked in and went up to the desk to the woman working there, she was clearly annoyed that I did not wait for her to call me up. There were no other customers there! Why would I think to wait in "line"? I thought TDBANK was supposed to be convenient! I have now had to leave twice after waiting 15 minutes in line without resolving anything. Everytime I come to this bank I leave frustrated. I'll be looking into a new bank.
Also watch out for the many fees and charges!
The drive through and their hours are great though!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Woodhaven Road Branch at Philadelphia, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Jenzlot, Oct. 27, 2015
If you ever need to come inside this bank expect to be waiting a VERY LONG time. The staff will continue whatever it is they're doing at the desk, chit chatting to each other without any concern for their customers. They do not even acknowledge that you are waiting there. A week or so ago I walked in and went up to the desk to the woman working there, she was clearly annoyed that I did not wait for her to call me up. There were no other customers there! Why would I think to wait in "line"? I thought TDBANK was supposed to be convenient! I have now had to leave twice after waiting 15 minutes in line without resolving anything. Everytime I come to this bank I leave frustrated. I'll be looking into a new bank.
Also watch out for the many fees and charges!
The drive through and their hours are great though!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Woodhaven Road Branch at Philadelphia, PA
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RRusso
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by employ766, Oct. 27, 2015
Joined the bank over two years ago. It has been one disappointment after another. This bank will not go out of its way to help anyone. Final straw...I wired $17,000 to the bank. Since the bank that wired the money put my full name down including my middle name TD refused the transfer. Had the first name and last name correct and the account number but since my middle name was used they said it did not match. I have wired money to TD before using my middle name but they said that did not matter. Now a man has my car I sold him and he got his money back and thanks to TB bank I have nothing.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Lighthouse Point Store Branch at Pompano Beach, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby employ766, Oct. 27, 2015
Joined the bank over two years ago. It has been one disappointment after another. This bank will not go out of its way to help anyone. Final straw...I wired $17,000 to the bank. Since the bank that wired the money put my full name down including my middle name TD refused the transfer. Had the first name and last name correct and the account number but since my middle name was used they said it did not match. I have wired money to TD before using my middle name but they said that did not matter. Now a man has my car I sold him and he got his money back and thanks to TB bank I have nothing.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Lighthouse Point Store Branch at Pompano Beach, FL
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HATE IT!
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by cneu, Oct. 08, 2015
My husband and I took the opportunity to open and deposit a nice sum of money in our local TD Bank. We decided to this because our regular bank is several miles away from where we moved and only has 1 branch. First impression (we should have left right away) is that we were in a fish bowl. It's all glass and leaves it wide open for a would be thief to sit in a parking lot across the street to lie in wait to rob someone. Next as we were opening the account the person helping did not introduce herself (not very welcoming)as we proceeded through the process she asked not once but twice if we would want to open an annuity, I replied "no". soon there after she made the comment that for "people our age" this is the time they open an annuity or purchase life insurance!I had already explained the first time we were not interested! She open the account and my husband asked if they had passbooks so that when we came in it would automatically add the interest in. She no that is "old school"! She handed me a check register and said I could use that when I came in to keep track. We would only get a statement every 3 months. Then to top all this off she never bothered to say Thank you for our business and welcome to TD Bank! Certainly NOT my bank and as soon as I know our check had cleared I will be WITHDRAWING our money and driving the 40 miles to our bank where we have friendly faces and acknowledge us. TD employee was NOT customer friendly or pleasant! I'M DONE! She also didn't like it that I didn't want the ATM card and she said that because of "our age" we qualify for free money orders and certified checks. Well the only certified check I'll get it the one to close my account and It's forever since I got a money. I think I might have a discrimination complaint. All she would have had to say is you qualify for free money orders and certified checks!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Essex Branch at Essex, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cneu, Oct. 08, 2015
My husband and I took the opportunity to open and deposit a nice sum of money in our local TD Bank. We decided to this because our regular bank is several miles away from where we moved and only has 1 branch. First impression (we should have left right away) is that we were in a fish bowl. It's all glass and leaves it wide open for a would be thief to sit in a parking lot across the street to lie in wait to rob someone. Next as we were opening the account the person helping did not introduce herself (not very welcoming)as we proceeded through the process she asked not once but twice if we would want to open an annuity, I replied "no". soon there after she made the comment that for "people our age" this is the time they open an annuity or purchase life insurance!I had already explained the first time we were not interested! She open the account and my husband asked if they had passbooks so that when we came in it would automatically add the interest in. She no that is "old school"! She handed me a check register and said I could use that when I came in to keep track. We would only get a statement every 3 months. Then to top all this off she never bothered to say Thank you for our business and welcome to TD Bank! Certainly NOT my bank and as soon as I know our check had cleared I will be WITHDRAWING our money and driving the 40 miles to our bank where we have friendly faces and acknowledge us. TD employee was NOT customer friendly or pleasant! I'M DONE! She also didn't like it that I didn't want the ATM card and she said that because of "our age" we qualify for free money orders and certified checks. Well the only certified check I'll get it the one to close my account and It's forever since I got a money. I think I might have a discrimination complaint. All she would have had to say is you qualify for free money orders and certified checks!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Essex Branch at Essex, MD
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by Christineaiden1234, Sep. 12, 2015
Sometimes there is only one teller(maybe lunch break or.....)and there is a long line---means you have to be patient .but staff came up to u,smiled at u"thank u for the wait.we will be with you shortly"that just made me feel better(means they care about you.)the customer service the woman with long curl hair (I forgot her name)she is very nice.she always solve my problem.sometimes she should wait for her supervisor to solve problem.she would tell u I will call u later let u know and she will always call u back on time.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Frankford Avenue Branch at Philadelphia, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Christineaiden1234, Sep. 12, 2015
Sometimes there is only one teller(maybe lunch break or.....)and there is a long line---means you have to be patient .but staff came up to u,smiled at u"thank u for the wait.we will be with you shortly"that just made me feel better(means they care about you.)the customer service the woman with long curl hair (I forgot her name)she is very nice.she always solve my problem.sometimes she should wait for her supervisor to solve problem.she would tell u I will call u later let u know and she will always call u back on time.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Frankford Avenue Branch at Philadelphia, PA
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horrible bank to deal with
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by watrs15, Aug. 25, 2015
Have had nothing but trouble with home equity loan. Unfair charges were put on for no reason. When I have found a few very knowledgeable staffers to help, the problem is solved until the bank creates another issue. Cannot wait to pay off this loan and be done with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Naamans Branch at Wilmington, DE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby watrs15, Aug. 25, 2015
Have had nothing but trouble with home equity loan. Unfair charges were put on for no reason. When I have found a few very knowledgeable staffers to help, the problem is solved until the bank creates another issue. Cannot wait to pay off this loan and be done with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Naamans Branch at Wilmington, DE
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Attorney
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by BigFan, Jul. 26, 2015
throughout my career and practice, and personally, i have had accounts in ten different banks, and this TD branch is by far the best banking experience i have ever had...simply put, the staff, including the platform and tellers, all guided by Janet Franklin, are wonderful...they are pleasant, knowledgeable and always helpful...i would never bank anywhere else
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Ridgefield Park Branch at Ridgefield Park, NJ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby BigFan, Jul. 26, 2015
throughout my career and practice, and personally, i have had accounts in ten different banks, and this TD branch is by far the best banking experience i have ever had...simply put, the staff, including the platform and tellers, all guided by Janet Franklin, are wonderful...they are pleasant, knowledgeable and always helpful...i would never bank anywhere else
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Ridgefield Park Branch at Ridgefield Park, NJ
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Extra 10 minutes doesn't apply in Roxbury branch
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by DisappointedRoxbury, Jul. 07, 2015
Due to extra traffic on my way home on 7/6/15 I was running late to make a cash deposit, but was relieved to see a teller at the window when I arrived just a few minutes after 7pm. The teller was talking to another woman who after a few minutes glanced my way, then the teller walked away. I pushed the call teller button, and the woman said "we closed at 7", I told her I just wanted to make a cash deposit, she said "come back tomorrow morning". I know I arrived almost 5 minutes after 7, but I thought TD advertised that they went the extra mile when it came to customer service, and stay an extra 10 minutes...not at Roxbury, I have 3 accounts at this bank, tellers are hardly friendly and barely look up at you inside and at the window. In my experience here, the reps at the desks have been better at greeting customers than the tellers. Disappointed the "helpful 10 minutes extra rule" didn't apply to me. I would have given 2.5 stars, but it wasn't possible, (just like my deposit)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DisappointedRoxbury, Jul. 07, 2015
Due to extra traffic on my way home on 7/6/15 I was running late to make a cash deposit, but was relieved to see a teller at the window when I arrived just a few minutes after 7pm. The teller was talking to another woman who after a few minutes glanced my way, then the teller walked away. I pushed the call teller button, and the woman said "we closed at 7", I told her I just wanted to make a cash deposit, she said "come back tomorrow morning". I know I arrived almost 5 minutes after 7, but I thought TD advertised that they went the extra mile when it came to customer service, and stay an extra 10 minutes...not at Roxbury, I have 3 accounts at this bank, tellers are hardly friendly and barely look up at you inside and at the window. In my experience here, the reps at the desks have been better at greeting customers than the tellers. Disappointed the "helpful 10 minutes extra rule" didn't apply to me. I would have given 2.5 stars, but it wasn't possible, (just like my deposit)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
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Daniel Vindheim - Excellent Employee
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by Taquoshi, May. 25, 2015
In 2008, my mother passed away and we ended up opening an estate account with TD North Bank in Westport. It wasn't super smooth sailing, but the staff was helpful and when the estate checks arrived after a month long wait with a $36.00 bill, they moved quickly to resolve the issue. After a year or so we closed out the estate, life went on. I wasn't terribly fond of TD, it was an okay bank.
However, in 2012, we were informed that our parents were awarded some money from a major class action settlement (long, involved story) and for some reason the checks could only be made out in our parents' names (even longer, more involved story). On the advice of an estate lawyer, I returned to TD North in 2014, which had changed its name and location during the intervening years to reopen the estate account. I arrived at the Westport office armed with death certificates, obituaries, copies of probate papers, notarized affidavits, copies of the wills, and the voluminous correspondence between the class action attorneys and me.
Mr. Daniel Vindheim, the store supervisor, greeted me the moment I walked in, asked how he could help, and escorted me to his desk. He listened patiently as I handed over document after document about the issue. At the end of my explanation, he calmly said, "Okay, so we're reopening your mother's estate account to accept the settlement payments. Let me get the original documents and they we will be all set." Forty-five minutes later, I had the account set up and ready to go. Six months later, the class action suit checks came and I went to the bank to close the account. Daniel gave me a big smile when I arrived and said that normally, he was concerned when accounts were closed, but this time, he was happy for us.
I now have a small account at the Westport branch, and also used their investment services. Also just a quick shout out to Joseph Coverson for handling that currency exchange and the set up of the maintenance account for me.
When I go to the Westport office, I drive past at least one other branch, but I will continue to patronize the Westport office and encourage others to do so, also.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Westport/Downtown Office Branch at Westport, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Taquoshi, May. 25, 2015
In 2008, my mother passed away and we ended up opening an estate account with TD North Bank in Westport. It wasn't super smooth sailing, but the staff was helpful and when the estate checks arrived after a month long wait with a $36.00 bill, they moved quickly to resolve the issue. After a year or so we closed out the estate, life went on. I wasn't terribly fond of TD, it was an okay bank.
However, in 2012, we were informed that our parents were awarded some money from a major class action settlement (long, involved story) and for some reason the checks could only be made out in our parents' names (even longer, more involved story). On the advice of an estate lawyer, I returned to TD North in 2014, which had changed its name and location during the intervening years to reopen the estate account. I arrived at the Westport office armed with death certificates, obituaries, copies of probate papers, notarized affidavits, copies of the wills, and the voluminous correspondence between the class action attorneys and me.
Mr. Daniel Vindheim, the store supervisor, greeted me the moment I walked in, asked how he could help, and escorted me to his desk. He listened patiently as I handed over document after document about the issue. At the end of my explanation, he calmly said, "Okay, so we're reopening your mother's estate account to accept the settlement payments. Let me get the original documents and they we will be all set." Forty-five minutes later, I had the account set up and ready to go. Six months later, the class action suit checks came and I went to the bank to close the account. Daniel gave me a big smile when I arrived and said that normally, he was concerned when accounts were closed, but this time, he was happy for us.
I now have a small account at the Westport branch, and also used their investment services. Also just a quick shout out to Joseph Coverson for handling that currency exchange and the set up of the maintenance account for me.
When I go to the Westport office, I drive past at least one other branch, but I will continue to patronize the Westport office and encourage others to do so, also.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Westport/Downtown Office Branch at Westport, CT
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TD Bank Chestnut Hill convenient but customer service fails
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by Katlive, Mar. 10, 2015
I have been a going time of customer of this bank and I am still treated as if they don't know me.. None of the tellers seem to know or care about how transaction affect the account in terms of timing of deposits and debits. I have been told things that weren't true causing account overdrafts even when the money was there then they will not work with you to resolve issues. "They are always right" They just seem to want to make fees off their customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Chestnut Hill Branch at Philadelphia, PA
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Overall Ratingby Katlive, Mar. 10, 2015
I have been a going time of customer of this bank and I am still treated as if they don't know me.. None of the tellers seem to know or care about how transaction affect the account in terms of timing of deposits and debits. I have been told things that weren't true causing account overdrafts even when the money was there then they will not work with you to resolve issues. "They are always right" They just seem to want to make fees off their customers.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Chestnut Hill Branch at Philadelphia, PA
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by cattle 2015-05-05 20:01:53
TD staff knows my name and are always helpful
Nearly shortchanged on CD interest
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by StarD, Mar. 07, 2015
I went to redeem two 13-month CDs that had matured. Diane showed me the amount I was to receive. The amount was lower than what I had been expecting based on my monthly statements. She said that was what her "computer" was showing. Luckily I had brought with me my two letters from TD reminding me that my CDs were about to mature. On the top of each letter was the dollar value amount of my CD, which was greater than the amount Diane's computer was showing. So she goes to the area behind the tellers and says she is going to check what the right $ amount should be. Lo and behold, she comes back and tells me that I was right. But she offered no explanation why her computer showed a lesser amount than what I was due. Makes me wonder how many people have been shortchanged on their interest. Lesson here - bring your OWN documentation. Don't rely on what their computers say!
Also, this branch is severely understaffed on weekends, when most people do their banking.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Old Bridge Branch at Old Bridge, NJ
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Overall Rating Office Environment & Staff Waiting Timeby StarD, Mar. 07, 2015
I went to redeem two 13-month CDs that had matured. Diane showed me the amount I was to receive. The amount was lower than what I had been expecting based on my monthly statements. She said that was what her "computer" was showing. Luckily I had brought with me my two letters from TD reminding me that my CDs were about to mature. On the top of each letter was the dollar value amount of my CD, which was greater than the amount Diane's computer was showing. So she goes to the area behind the tellers and says she is going to check what the right $ amount should be. Lo and behold, she comes back and tells me that I was right. But she offered no explanation why her computer showed a lesser amount than what I was due. Makes me wonder how many people have been shortchanged on their interest. Lesson here - bring your OWN documentation. Don't rely on what their computers say!
Also, this branch is severely understaffed on weekends, when most people do their banking.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Old Bridge Branch at Old Bridge, NJ
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What a surprise!
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by Clover17, Feb. 18, 2015
I've been a loyal customer for many years. The staff has always been friendly and professional. A woman, Karen, waited on me, and I couldn't believe her poor attitude. The first thing I saw was Karen, an angry looking woman holding her head up with her hand! She treated me in a robotic manner, and gave me the impression I was bothering her. Next time I go into the bank, I will definitely ask for someone else to help me if she is there. Before Karen, I would give this bank an overall rating of five stars. I don't deserve an "attitude" from an employee of my bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Roseland Branch at Roseland, NJ
12 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Clover17, Feb. 18, 2015
I've been a loyal customer for many years. The staff has always been friendly and professional. A woman, Karen, waited on me, and I couldn't believe her poor attitude. The first thing I saw was Karen, an angry looking woman holding her head up with her hand! She treated me in a robotic manner, and gave me the impression I was bothering her. Next time I go into the bank, I will definitely ask for someone else to help me if she is there. Before Karen, I would give this bank an overall rating of five stars. I don't deserve an "attitude" from an employee of my bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Roseland Branch at Roseland, NJ
12 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Bernie11 2015-02-21 08:36:21
I've never had to wait so long in line at the bank before in my life. Horrible service I will be withdrawing my money shortly there are never enough tellers. I have complained to the branch before but they just don't care
by Littlebiglady 2015-02-23 17:11:43
Bernie, when i was the manager there i would beg for more tellers. The stores run on a certain model in terms of scheduling employees and many factors play into that model from customer service levels to payroll budget. It really isn't that they don't care in the store. It's stressful enough having people yell in your face because they think you are moving too slow and there is a line out the door and the are only 3 tellers. So believe me if they could do something they would. I advise everyone to write to corporate about that. The staff count is not within the control of any of the employees in the store. Not even the store manager. This is why the employees leave after a while. Everyday is a bad day at work and The stress is beyond unimaginable so they are just cranky all day because they see no relief coming to fix that (not an excuse, just the real reason why). If the staffing model was improved the service would be so much better.
Disgusting service and unprofessional employees
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by AKM72015, Feb. 17, 2015
I opened an account and subsequently after it was opened my boyfriend bad asked if he could use my account for his tax return direct deposit. I agreed because I know who he is and the people from customer service and at the branch said if there was an issue he could just be added to the account. The money was deposited on 2/10/2015 and released on 2/11/2015 and now I'm being told that because of a previous issue he had with a prior account he couldn't be added to the account and they wouldn't be able to send the money back to the company who originally deposited the money. The branch put a hold on my account and told me I had to speak to fraud management and have the hold lifted and then they could see what could be done. I went there on Friday 2/13/2015 and was told that the money could be paid that my boyfriend owed through the direct deposit even though I offered to pay for it in cash. The employee who helped me was pulled away by the bank manager (who is extremely rude and sarcastic) to open the vault and had his coworker reach out to fraud management/collections with no knowledge of the issue. Subsequently she hung up the phone and I was told it was too late to do anything the manager then told me that the original representative would be in on Saturday morning and would handle it first thing well when I went there on Saturday 2/14/2015 he looked confused as to why I was there and didn't start making any phone calls until I was sitting in front of him even though the manager said my account was going to be his first task that morning. So he caled and again they said they now needed to speak to the original investigator on the account to see if they would allow collections to take the past due funds and issue the remaining money to us. Well apparently it was too late again and the department wasnt open and due to the holiday on Monday they couldn't do anything until Tuesday. I called customer service after I left the branch and they told me that they were able to speak to the collections department who would take care of it Tuesday when the Federal Reserve opened. The assistant manager told me Saturday he'd call me Tuesday morning and of course never received a phone call so I called and again he was still waiting to hear back from the investigator. I called customer service again today and was told that I needed to refer back to the branch. I called the branch again around noon and was told that the original investigator supposedly said that the money would have to be returned to the company who issued it. I spoken to customer service again and was told that the information the bank had given me was completely incorrect all along and was told that it seemed like they were playing games with me and not handling the issue correctly. I went into the branch were again I was disrespected by the manager and assistant manager. I have since requested that my money be returned to the original company and that my account be closed. I will never recommend anyone to TD bank because they have horrible customer service and the branches aren't trained properly each representative in the bank gives a different story. Maybe the regional manager needs to send a secret shopper into the bank and see how disrespectful their managers are.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hicksville Branch at Hicksville, NY
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AKM72015, Feb. 17, 2015
I opened an account and subsequently after it was opened my boyfriend bad asked if he could use my account for his tax return direct deposit. I agreed because I know who he is and the people from customer service and at the branch said if there was an issue he could just be added to the account. The money was deposited on 2/10/2015 and released on 2/11/2015 and now I'm being told that because of a previous issue he had with a prior account he couldn't be added to the account and they wouldn't be able to send the money back to the company who originally deposited the money. The branch put a hold on my account and told me I had to speak to fraud management and have the hold lifted and then they could see what could be done. I went there on Friday 2/13/2015 and was told that the money could be paid that my boyfriend owed through the direct deposit even though I offered to pay for it in cash. The employee who helped me was pulled away by the bank manager (who is extremely rude and sarcastic) to open the vault and had his coworker reach out to fraud management/collections with no knowledge of the issue. Subsequently she hung up the phone and I was told it was too late to do anything the manager then told me that the original representative would be in on Saturday morning and would handle it first thing well when I went there on Saturday 2/14/2015 he looked confused as to why I was there and didn't start making any phone calls until I was sitting in front of him even though the manager said my account was going to be his first task that morning. So he caled and again they said they now needed to speak to the original investigator on the account to see if they would allow collections to take the past due funds and issue the remaining money to us. Well apparently it was too late again and the department wasnt open and due to the holiday on Monday they couldn't do anything until Tuesday. I called customer service after I left the branch and they told me that they were able to speak to the collections department who would take care of it Tuesday when the Federal Reserve opened. The assistant manager told me Saturday he'd call me Tuesday morning and of course never received a phone call so I called and again he was still waiting to hear back from the investigator. I called customer service again today and was told that I needed to refer back to the branch. I called the branch again around noon and was told that the original investigator supposedly said that the money would have to be returned to the company who issued it. I spoken to customer service again and was told that the information the bank had given me was completely incorrect all along and was told that it seemed like they were playing games with me and not handling the issue correctly. I went into the branch were again I was disrespected by the manager and assistant manager. I have since requested that my money be returned to the original company and that my account be closed. I will never recommend anyone to TD bank because they have horrible customer service and the branches aren't trained properly each representative in the bank gives a different story. Maybe the regional manager needs to send a secret shopper into the bank and see how disrespectful their managers are.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hicksville Branch at Hicksville, NY
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We need better manager
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by Tcoelho13, Feb. 15, 2015
The manager don't help at all. Look like she owned this place. Give attitude to employees and costumer. I do not appreciate this is not convenient TD
I'm sorry
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Shrewsbury-Boston Turnpike Branch at Shrewsbury, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tcoelho13, Feb. 15, 2015
The manager don't help at all. Look like she owned this place. Give attitude to employees and costumer. I do not appreciate this is not convenient TD
I'm sorry
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Shrewsbury-Boston Turnpike Branch at Shrewsbury, MA
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Very bad experience even though they claim to be "Legendary"
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by bugbeea15, Jan. 22, 2015
My experience is probably much like many in this country, plagued by big banks being just that, big banks focused on themselves, not their clients. Against my better judgement, my wife and i kept her account here after college thinking, "hey, why not?". On New Years eve, my wife and I decided to celebrate as we hadn't been out in awhile because of our recent addition to our family, our beautiful little boy whom we loved spending time with. My mother in-law demanded that my wife and i spend some time together and offered to take him for the night so we could celebrate my birthday and the new year together. We paid our bills like a normal family, before going out so we could feel better about spending a little out on the town. While out, we had fun, bought some drinks, played games with our friends and celebrated the new year and felt young again, which was awesome! Looking at our account throughout the night it didnt appear that we had gone over in any way. We even deposited a check directly into our checking account. A few days later we notice a charge on our account of $175, not knowing why that money was being taken out. We call and find out it was a lump of overdraft fees that were taken because the bills and our night out had all come out at the same time and our check hadn't fully gone through until three days after causing our account to go under. We have a modest amount in our savings of a couple thousand dollars that could easily have covered all of our bills and our night out, but none of the staff could find a resolution that served us. It was our first hiccup in two years of being with the bank, but all that "they were allowed to refund was $70" at one location but at another the could "only do $35". I understand overdraft fees and what they are for. None of the managers could offer me anything more even though we have been what I would consider good bank customers and made one simple mistake, our mistake being we thought the check we deposited would cover the balance of the bills and our night out. Many of my colleagues have stated that at their banks, it has never been an issue. People make mistakes and their banks understand that. Apparently the "Legendary" service of TD Bank is code word for "awful and we will take your money any way we can". I will be moving my trading account from TD Ameritrade and closing my checkin/savings account in this bank. I would never recommend this bank to anyone that I know.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Essex Junction Branch at Essex Junction, VT
9 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bugbeea15, Jan. 22, 2015
My experience is probably much like many in this country, plagued by big banks being just that, big banks focused on themselves, not their clients. Against my better judgement, my wife and i kept her account here after college thinking, "hey, why not?". On New Years eve, my wife and I decided to celebrate as we hadn't been out in awhile because of our recent addition to our family, our beautiful little boy whom we loved spending time with. My mother in-law demanded that my wife and i spend some time together and offered to take him for the night so we could celebrate my birthday and the new year together. We paid our bills like a normal family, before going out so we could feel better about spending a little out on the town. While out, we had fun, bought some drinks, played games with our friends and celebrated the new year and felt young again, which was awesome! Looking at our account throughout the night it didnt appear that we had gone over in any way. We even deposited a check directly into our checking account. A few days later we notice a charge on our account of $175, not knowing why that money was being taken out. We call and find out it was a lump of overdraft fees that were taken because the bills and our night out had all come out at the same time and our check hadn't fully gone through until three days after causing our account to go under. We have a modest amount in our savings of a couple thousand dollars that could easily have covered all of our bills and our night out, but none of the staff could find a resolution that served us. It was our first hiccup in two years of being with the bank, but all that "they were allowed to refund was $70" at one location but at another the could "only do $35". I understand overdraft fees and what they are for. None of the managers could offer me anything more even though we have been what I would consider good bank customers and made one simple mistake, our mistake being we thought the check we deposited would cover the balance of the bills and our night out. Many of my colleagues have stated that at their banks, it has never been an issue. People make mistakes and their banks understand that. Apparently the "Legendary" service of TD Bank is code word for "awful and we will take your money any way we can". I will be moving my trading account from TD Ameritrade and closing my checkin/savings account in this bank. I would never recommend this bank to anyone that I know.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Essex Junction Branch at Essex Junction, VT
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by k44morphs 2015-02-02 20:46:36
Ok people, here's what all you "should" have been told:
1) If acct opened w/in 30 days, ne checks deposited from another bank or unknown employer, it's TD's discretion to hold it 7-10 "business days" til it clears;
2) any checks you deposit, if your acct is "over" 30 days old, from another bank could take 3-7 "business days" to clear;
3) if you have enough funds in your acct to cover the check amount you're depositing then ask the teller to cash tbe check & deposit the monies as "cash" to stave off possible overdraft fees;
4) if you are depositing a check drawn on another bank & your account is not new, (over 30 days old), TD's policy is to make $100 of it available to you right away until that deposit fully clears...
v.
*I am a former employee who provided impeccable svc to my customers but due to medical problems & a reallllly Crappy manager, I left after 18mos. I agree, the service you received was "Totally" inadequate & you should email corporate in Mt Laurel, NJ with these specifics. You can find the info on the TD website. Also, even tho all this info is in the deposit brochure you received with your starter folder when you 1st opened your acct, no one ever truly reads all tbat so I always gave my clients those tips when tbey were at my desk, opening tbeir accts. Btw, there was just a class action suit against TD for just tbat same overdraft problem...clients won. I tbink you can find tbe specifics online but I don't hv a link...try googling it. God Bless & Good Luck
1) If acct opened w/in 30 days, ne checks deposited from another bank or unknown employer, it's TD's discretion to hold it 7-10 "business days" til it clears;
2) any checks you deposit, if your acct is "over" 30 days old, from another bank could take 3-7 "business days" to clear;
3) if you have enough funds in your acct to cover the check amount you're depositing then ask the teller to cash tbe check & deposit the monies as "cash" to stave off possible overdraft fees;
4) if you are depositing a check drawn on another bank & your account is not new, (over 30 days old), TD's policy is to make $100 of it available to you right away until that deposit fully clears...
v.
*I am a former employee who provided impeccable svc to my customers but due to medical problems & a reallllly Crappy manager, I left after 18mos. I agree, the service you received was "Totally" inadequate & you should email corporate in Mt Laurel, NJ with these specifics. You can find the info on the TD website. Also, even tho all this info is in the deposit brochure you received with your starter folder when you 1st opened your acct, no one ever truly reads all tbat so I always gave my clients those tips when tbey were at my desk, opening tbeir accts. Btw, there was just a class action suit against TD for just tbat same overdraft problem...clients won. I tbink you can find tbe specifics online but I don't hv a link...try googling it. God Bless & Good Luck
Mortgage
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by Rednlh, Jan. 20, 2015
For anyone interested in using this bank for a house loan. I strongly advise you to reconsider, even if it is the last one on the block or within a 100 miles. I have been getting the run around as to when my builder will receive his check. I have sent emails and called, but everyone assures me they will get paid. Even today, my house was delivered and still the builder has not been paid. I had to wait for a closing date, after being promised over 6 months, but always one more paper had to be filled out. Our builder has filled out the paperwork specifically how they want it, and still he hasn't been paid one cent! He will not be using your services as well. How can a bank call themselves a friendly service to the public, when EVERYTHING is a delay? NO ONE knows what they are doing. Do not use this bank for any loans EVER. They will procrastinate and give you the run around. I have also looked up reviews on this bank and there are many warnings against using your services. After my house is installed and we FINALLY (after waiting and waiting for closing dates and payments, false promises, etc.)I am going to send my complaint to the Better Business Bureau against your customer service department and competency of your bank. If I had known, I would have waited and used someone else! Please heed my warning. Thank you.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fairfield, Me Branch at Fairfield, ME
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Rednlh, Jan. 20, 2015
For anyone interested in using this bank for a house loan. I strongly advise you to reconsider, even if it is the last one on the block or within a 100 miles. I have been getting the run around as to when my builder will receive his check. I have sent emails and called, but everyone assures me they will get paid. Even today, my house was delivered and still the builder has not been paid. I had to wait for a closing date, after being promised over 6 months, but always one more paper had to be filled out. Our builder has filled out the paperwork specifically how they want it, and still he hasn't been paid one cent! He will not be using your services as well. How can a bank call themselves a friendly service to the public, when EVERYTHING is a delay? NO ONE knows what they are doing. Do not use this bank for any loans EVER. They will procrastinate and give you the run around. I have also looked up reviews on this bank and there are many warnings against using your services. After my house is installed and we FINALLY (after waiting and waiting for closing dates and payments, false promises, etc.)I am going to send my complaint to the Better Business Bureau against your customer service department and competency of your bank. If I had known, I would have waited and used someone else! Please heed my warning. Thank you.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fairfield, Me Branch at Fairfield, ME
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I just want to close my accounts!
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by Bromor, Dec. 24, 2014
I moved from ny to nc, I submitted a notarized letter requesting to close both my savings and checking accounts as the nearest td branch is 78 miles away from me. No one knows what happened to my request and online customer service keeps telling me to call my branch. By the way, when I call my branch in NY they pick up the phone and hang up. So frustrating.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on TD Bank, Morganton Branch at Morganton, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bromor, Dec. 24, 2014
I moved from ny to nc, I submitted a notarized letter requesting to close both my savings and checking accounts as the nearest td branch is 78 miles away from me. No one knows what happened to my request and online customer service keeps telling me to call my branch. By the way, when I call my branch in NY they pick up the phone and hang up. So frustrating.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on TD Bank, Morganton Branch at Morganton, NC
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TD Bank
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by midatlanticcpl, Dec. 13, 2014
Great Bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Wilmington Branch at Wilmington, DE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby midatlanticcpl, Dec. 13, 2014
Great Bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Wilmington Branch at Wilmington, DE
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