TD Bank, Governors Square

Name:TD Bank, Governors Square
Full Service Brick and Mortar Office
Review:390 client reviews
Location:1001 Songsmith Drive
Bear, DE 19701

New Castle County
View Other Branches
 
Phone:302-326-2022
Branch Deposit:$177,853,000
FDIC Cert:#18409
Established:2000-11-18


The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
Established:1852-01-01
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1149, view all, view on map
Website:www.td.com/us/en/personal-banking
Total Assets:$415,513,499,000
Total Deposits:$362,197,308,000
Total Equity Capital:$47,328,762,000
Total Domestic Office Deposits:$362,197,308,000
Net Income:$1,436,992,000
Quarterly Net Income:$728,748,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:6%
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Client Review

390 client reviews of TD Bank scored 2.5 out of 5.

DO NOT CHOOSE TD BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CatherineD, Mar. 23, 2014

DO NOT BANK WITH TD BANK. I repeat...... DO NOT BANK WITH TD BANK. I am a college student working my way through school & obviously trying to save as much $ as possible. I've had about 5 situations where TD bank just completely made that hard to do... I had a situation where an unauthorized credit (well 2) showed up on my account from Texas... I live in DE. I was told that the credits to my account would NOT be refunded to me & on top of that I had to pay the overdraft fee!! This has happened 2 times in the last 2 years where I have lost $70 each time because of overdraft fees.. After getting charges to my account which were NOT authorized by me. I've had terrible experiences trying to get refunded the money which I work so hard for. Lastly, I had $700 stolen from me about 1 1/2-2 years ago..... $700!!!!! Someone went through all of the cars Infront of my house & a few neighbors & stole my purse (with all of my information in it; debit card, card #, info to get into my account)! I had about 5 withdrawals from various gas stations from 4-6 am. They were able to withdraw $100 2 times & $500 was taken out at their last stop! I called the police, reported it & they ended up finding my purse in a trashcan at a Wawa about 15 mins away from my house! I called TD explained everything to them, brought this branch a copy of my police report, & kept in contact with the police. They never found out who did it; the police weren't too worried about reviewing the tapes for me at the gas stations because it was a "small claim" since only $700 of my hard worked for $ was stolen. One of the employees at this branch had the nerve to tell my dad & me that it was most likely one of my friends who stole my money!!!!! & that they have no proof that it wasn't a false claim! Even though I had the report right Infront of her! & about a week before that when I went in the first time.. The guy that helped me file the claim told me 9 out of 10 times when situations like this happen the money always gets credited back!!! The money was NEVER credited back to me to this day. The fact that an employee at TD bank would tell a crying 20 year old, devastated about the large sum of money stolen from them was probably a friend or was a false claim is beside me!! Most of the employees are useless & will fight with you to try to make a point, rather than diffuse the situation. Do not bank at TD. I've had nothing but bad & frustrating experiences.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Governors Square at Bear, DE
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by Scoobyfish 2014-12-23 07:16:11
How did they get your pin#?
by ExperiencedRN1 2016-01-15 08:52:18
I am so sorry about your experience at TD Bank. I have had nothing but good experiences. I was with PNC bank and OH LORD! I hope that you have found a bank that meets your needs and no longer have problems such as this. Hope all is well with you and the problem is solved. Take care.
DO NOT CHOOSE TD BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CatherineD, Mar. 23, 2014

DO NOT BANK WITH TD BANK. I repeat...... DO NOT BANK WITH TD BANK. I am a college student working my way through school & obviously trying to save as much $ as possible. I've had about 5 situations where TD bank just completely made that hard to do... I had a situation where an unauthorized credit (well 2) showed up on my account from Texas... I live in DE. I was told that the credits to my account would NOT be refunded to me & on top of that I had to pay the overdraft fee!! This has happened 2 times in the last 2 years where I have lost $70 each time because of overdraft fees.. After getting charges to my account which were NOT authorized by me. I've had terrible experiences trying to get refunded the money which I work so hard for. Lastly, I had $700 stolen from me about 1 1/2-2 years ago..... $700!!!!! Someone went through all of the cars Infront of my house & a few neighbors & stole my purse (with all of my information in it; debit card, card #, info to get into my account)! I had about 5 withdrawals from various gas stations from 4-6 am. They were able to withdraw $100 2 times & $500 was taken out at their last stop! I called the police, reported it & they ended up finding my purse in a trashcan at a Wawa about 15 mins away from my house! I called TD explained everything to them, brought this branch a copy of my police report, & kept in contact with the police. They never found out who did it; the police weren't too worried about reviewing the tapes for me at the gas stations because it was a "small claim" since only $700 of my hard worked for $ was stolen. One of the employees at this branch had the nerve to tell my dad & me that it was most likely one of my friends who stole my money!!!!! & that they have no proof that it wasn't a false claim! Even though I had the report right Infront of her! & about a week before that when I went in the first time.. The guy that helped me file the claim told me 9 out of 10 times when situations like this happen the money always gets credited back!!! The money was NEVER credited back to me to this day. The fact that an employee at TD bank would tell a crying 20 year old, devastated about the large sum of money stolen from them was probably a friend or was a false claim is beside me!! Most of the employees are useless & will fight with you to try to make a point, rather than diffuse the situation. Do not bank at TD. I've had nothing but bad & frustrating experiences.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Governors Square at Bear, DE
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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