TD Bank, Review

Sarisfied customer
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by kornb1ind, Jun. 12, 2014

I really like this bank theyre straight to the point. I've never walked in and have to wait more than 5 min. Tellers are friendly and i like their look.  No complains.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
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kollis
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by kollis, May. 29, 2014

I was a client but left due poor services but what really bothers me now is if I want to cash a check that is from their bank they charge a hefty fee.

So now I have a sign at my business that I will not accept checks from TD bank.  Its my only way to protest this.Some of my customers are upset with this not so much with us but TD Bank.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Northampton Branch at Northampton, MA
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Tuesday us
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by Tuesdayus, May. 16, 2014

Horrible wait time, horrible pending time, horrible fees. Removing my money immediately. Ps can't stand the small town chattiness!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Aiken Main Branch at Aiken, SC
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Too "small town friendly"
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by YANKEEFAN, May. 15, 2014

I have been with this bank for over 10 years for convenience to where I live ONLY!!  There is absolutely NO respect for privacy.  Carol will talk about your MONEY, your personal banking "style", what SHE feels is best for YOU, and NEVER in a discreet way!  The way I bank is NONE OF HER BUSINESS!  Also, as I was waiting for service on a cold day, she offered the person BEHIND me a cup of coffee!  I'd rather she not give me her phony bs and just shut her mouth and take care of business.  I don't want the whole town knowing my PERSONAL business!  I have since opened another account in another town. As soon as I can, I will be moving ALL my money there as well!  Good riddance!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Bolton Landing Branch at Bolton Landing, NY
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Felt very discriminated
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by xxxhyoi, May. 14, 2014

I've been with TD Bank over six years and my overall experience at TD Bank was great. Most of the time staffs were very friendly and welcoming. Recently, I went to the bank to cash out big amount of money and was disappointed by the service I had received and even felt very discriminated. This friendly guy teller was helping me out and I guess he had to discuss this with other lady teller and this lady teller was just plain rude. She was stating something like "why is she getting so much money out" with an attitude and annoyance as if I can't understand her, and she was speaking this loudly. So for some reason I apologized and explained myself and lady teller just completely ignored me and rolled her eyes. At that moment I don't know why I have apologized and even had to explain myself to her. I mean it is my business. So while this guy teller went to go get some cash, I checked my balance on mobile app and noticed that my account was low in balance. So I asked if I can deposit some of the money I'm cashing out into my account and this lady teller was making side comments like "oh now she wants to deposit" as if I can't understand her again. So when I heard that comment I explained myself to her and she just completely ignored me as if she did not hear and walked away into the other room. As I was walking out of the bank, I felt very discriminated and wondered if she would have treated other clients that were non-Asian the way she have treated me -- to speak her mind freely as if I am non-existent in that presence. And she wasn't even the one helping me out, I don't understand why she have so much to say.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Horsham Branch at Horsham, PA
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INconvenient Bank
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by m20015937, Apr. 29, 2014

I have had the worst experience with TD Bank. They have constantly created issues that I have never had with a bank. When I called this location and spoke to the manager I have never talked with such an unprofessional woman. She was very very rude and not helpful AT ALL. I could go on and on about all of the issues I have had within just ONE YEAR of banking with them. TD Bank is not a good bank AT ALL. I will never go back to their banking system.

* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Shiland Branch at Rock Hill, SC
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TD Bank and customers
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by rinockjul, Apr. 28, 2014

I have been with them since they were carolina first- it has been 10 years- I never have issues- Any bank runs a shadow line of credit, that causes them to charge overdraft fees- its inevitable- how about not getting your account so low that you mis calculate- and the other thing is this- by your comments earlier they can sue you under the UCC- for many reason be careful of writing a bad rating- in my book they are top notch!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Not My Fault
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by BadlyTreatedExec, Apr. 28, 2014

I have had a checking account here for years and then they played funny business with a PENDING charge and bounced one of my checks -- to a CHURCH. I am depositing paychecks twice a months for THOUSANDS of dollars and they bounced a tiny check because of something they THOUGHT might clear.

SO I went in to inquire about overdraft protection. The customer service rep seaid to open a SAVINGS it was the only way to ensure and there would be an automatic transfer of my funds if needed. What a joke.

Put $5000 in savings and as soon as my account ran low they...bounced five checks!!! Yes, because something pending came in. PENDING!??? And again to my church and others. I was FURIOUS. When I called and said there is FIVE THOUSAND DOLLARS SITTING IN SAVINGS the woman said - "Oh the rep who did this works in another branch now. He opened your savings but never connected it for overdraft."

Nevermind my embarrassment. Frustration and the fees they had the nerve to charge me. There is ZERO accountability. I had to fill out the same paperwork AGAIN and now it is supposedly linked - while I change banks NEVER AGAIN TO TD.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Tyson Corner Branch at Vienna, VA
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Satisfied customer until now
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by Misseatontown, Apr. 22, 2014

I loved the convenience of this bank, and it takes a lot to get me angry. But yesterday my landlord called me saying I was 20 days late with my mortgage payment (yes, mortgage. Not rent) I have a home that is owner financed. I have good credit and I make sure all my bills are paid on time. On April 4th when I went in to pay my April mortgage, the teller (who was particularly annoying, telling me i should smile more) wrote MY account number for the deposit INSTEAD of my landlords. He called me 20 days later asking where his money was. I was embarrassed, and appalled. How could a bank make such a careless error when it came to half of a thousand dollars? She should have ceased annoying conversation and been more careful with my money. Not to be rude but all the poor guy wanted was his monthly payment and I was completely humiliated.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Eatontown Branch at Eatontown, NJ
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Truly conveinent
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by Fishonthehill, Apr. 22, 2014

Use the TD Bank in Forest Hills for Commercial and now private banking. Staff is always prompt to answer questions both in person and on the phone... manager is awesome. Interest rates... Meh... where aren't they! Very personal and wait time rarely more than two minutes!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Forest Hills/Queens Boulevard Branch at Forest Hills, NY
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The most convenient but worst service-oriented Bank
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by Romanholiday, Apr. 15, 2014

You call the branch and you will have at least 20 rings to talk to real person. You visit the branch and you have to wait
at least 10 min. to talk to someone.
The branch manager is icy cold, worst service-oriented. Never say I am sorry.
She does't have any consideration for the clients.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Bedford Branch at Bedford, MA
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Poor Service, Impolite, Unprofessional
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by JohnJR, Apr. 12, 2014

I went to the Wall St branch and it is very disorganized. I tried to obtain assistance from the male suits on the right who sit at empty desks. They all ignored me. Only one had a customer. They avoided eye contact. I asked one of them if I could get assistance. He said I had to wait for a customer representative and walked away. I waited about ten minutes and no one was assisting me. On the left side of the bank there were two female employees who seemed to be working much harder than the male suits. But I had no idea what they were doing. I observed customers arrive after me and they assisted them. I left frustrated and unassisted with my banking business. I will try another branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, 2 Wall Street Branch at New York, NY
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They lie, and then say it wasn't them!!!
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by butchcassidy, Apr. 11, 2014

This bank will tell you one thing, then act upon something totally different and blame the other person for not giving the right info. This has happened many times, they all should be held accountable for anything one of their employees say, each is a spokesperson for that business. They stink, they lie and you pay the price...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Bridgton Branch at Bridgton, ME
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Customer Service
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by unhappycustomer2070, Apr. 10, 2014

The bank manager is not courteous. Very abrupt. Does not smile. Cold as ICE! If it were up to me, I would withdraw all our company money from this bank yesterday.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fort Lee Branch at Fort Lee, NJ
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Excellent for over 10 years
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by adklakefront, Apr. 07, 2014

My experiences over the past 10 years have been excellent. I have a mortgage and two accounts with them. Excellent service and hours. I generally use Warrensburg, NY, Lake George, NY or Bolton Landing, NY branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Warrensburg Branch at Warrensburg, NY
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Just a simple question
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by whatadrag, Apr. 01, 2014

Couldn't exchange foreign coins and seemed very annoyed by the follow-up question, could ANY TD Bank branch exchange foreign coins. Rude and trashy. (But I must say the folks who work here are usually very nice.)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Edgar screwed us again
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by raypanther, Mar. 25, 2014

I was out of town and did not have my account log-on info with me.  I called the branch on Saturday at 2:45 p.m (they close at 3 p.m.) to check whether a $5,000 deposit has hit my account.  She seemed annoyed by my call and immediately put me on hold and never came back to the phone.  I was literally on hold for 30 minutes. By then the bank was closed.  I never got to talk to a person again and still had no way of finding out whether my deposit had hit.  That was dirty.  Considering I have three business accounts there, you would think they would treat their own customers better. That was a dirty tactic to avoid handling my request...a request that they could have handled in two minutes as I had my acct # with me.   

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Branch manager tried to steal money
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by raypanther, Mar. 25, 2014

Edgar a manager at the Liberia Branch in Manassas was playing stink finger with a female employee.  He then stole 10 dollars from a deposit. When he was ch alleged he said the money fell on the floor. I am withdrawing all of money after that experience.  Edgar is just a little flatus person.

* this review was made on TD Bank, Manassas/Liberia Branch at Manassas, VA
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mbacchione
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by mbacchione, Mar. 25, 2014

I called Customer Service and asked if I could have their Auditng Dept. phone number. I was told that Auditing would tell me the same thing, to come in and fill out a form. I was being stonewalled.  This is a total breakdown in the Branches controls. It goes against their policies and procedures when someone takes money out of your checking account who is not authorized. The Branch Mgr. and the VP in charge of consumer banking should be held accountable.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hazlet Branch at Hazlet, NJ
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mbacchione
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by mbacchione, Mar. 25, 2014

I had money taken out of my checking account WITHOUT AUTHORIZATION from me to pay my medical insurance. Now they want me to fill out a form so I can get my money back in a week or so. I need my money to pay other bills. I called to speak with the Reginal Mgr. they said she is traveling and they don't know the number. I asked her how do they get in touch with the Reginal.I then asked her to speak with the VP in charged with Consumer Banking. She told me that she can not find him. Obviously I was getting the round around. Terrible. If they don't fix this I'm going somewhere else.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Hazlet Branch at Hazlet, NJ
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