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TD Bank, Review
TD Bank, Review
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by jbledere, Mar. 24, 2014
Terrible!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Montvale Branch at Montvale, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jbledere, Mar. 24, 2014
Terrible!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Montvale Branch at Montvale, NJ
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by Scoobyfish 2014-12-23 07:50:57
Care to elaborate? It is a review..
DO NOT CHOOSE TD BANK
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by CatherineD, Mar. 23, 2014
DO NOT BANK WITH TD BANK. I repeat...... DO NOT BANK WITH TD BANK. I am a college student working my way through school & obviously trying to save as much $ as possible. I've had about 5 situations where TD bank just completely made that hard to do... I had a situation where an unauthorized credit (well 2) showed up on my account from Texas... I live in DE. I was told that the credits to my account would NOT be refunded to me & on top of that I had to pay the overdraft fee!! This has happened 2 times in the last 2 years where I have lost $70 each time because of overdraft fees.. After getting charges to my account which were NOT authorized by me. I've had terrible experiences trying to get refunded the money which I work so hard for. Lastly, I had $700 stolen from me about 1 1/2-2 years ago..... $700!!!!! Someone went through all of the cars Infront of my house & a few neighbors & stole my purse (with all of my information in it; debit card, card #, info to get into my account)! I had about 5 withdrawals from various gas stations from 4-6 am. They were able to withdraw $100 2 times & $500 was taken out at their last stop! I called the police, reported it & they ended up finding my purse in a trashcan at a Wawa about 15 mins away from my house! I called TD explained everything to them, brought this branch a copy of my police report, & kept in contact with the police. They never found out who did it; the police weren't too worried about reviewing the tapes for me at the gas stations because it was a "small claim" since only $700 of my hard worked for $ was stolen. One of the employees at this branch had the nerve to tell my dad & me that it was most likely one of my friends who stole my money!!!!! & that they have no proof that it wasn't a false claim! Even though I had the report right Infront of her! & about a week before that when I went in the first time.. The guy that helped me file the claim told me 9 out of 10 times when situations like this happen the money always gets credited back!!! The money was NEVER credited back to me to this day. The fact that an employee at TD bank would tell a crying 20 year old, devastated about the large sum of money stolen from them was probably a friend or was a false claim is beside me!! Most of the employees are useless & will fight with you to try to make a point, rather than diffuse the situation. Do not bank at TD. I've had nothing but bad & frustrating experiences.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Governors Square at Bear, DE
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CatherineD, Mar. 23, 2014
DO NOT BANK WITH TD BANK. I repeat...... DO NOT BANK WITH TD BANK. I am a college student working my way through school & obviously trying to save as much $ as possible. I've had about 5 situations where TD bank just completely made that hard to do... I had a situation where an unauthorized credit (well 2) showed up on my account from Texas... I live in DE. I was told that the credits to my account would NOT be refunded to me & on top of that I had to pay the overdraft fee!! This has happened 2 times in the last 2 years where I have lost $70 each time because of overdraft fees.. After getting charges to my account which were NOT authorized by me. I've had terrible experiences trying to get refunded the money which I work so hard for. Lastly, I had $700 stolen from me about 1 1/2-2 years ago..... $700!!!!! Someone went through all of the cars Infront of my house & a few neighbors & stole my purse (with all of my information in it; debit card, card #, info to get into my account)! I had about 5 withdrawals from various gas stations from 4-6 am. They were able to withdraw $100 2 times & $500 was taken out at their last stop! I called the police, reported it & they ended up finding my purse in a trashcan at a Wawa about 15 mins away from my house! I called TD explained everything to them, brought this branch a copy of my police report, & kept in contact with the police. They never found out who did it; the police weren't too worried about reviewing the tapes for me at the gas stations because it was a "small claim" since only $700 of my hard worked for $ was stolen. One of the employees at this branch had the nerve to tell my dad & me that it was most likely one of my friends who stole my money!!!!! & that they have no proof that it wasn't a false claim! Even though I had the report right Infront of her! & about a week before that when I went in the first time.. The guy that helped me file the claim told me 9 out of 10 times when situations like this happen the money always gets credited back!!! The money was NEVER credited back to me to this day. The fact that an employee at TD bank would tell a crying 20 year old, devastated about the large sum of money stolen from them was probably a friend or was a false claim is beside me!! Most of the employees are useless & will fight with you to try to make a point, rather than diffuse the situation. Do not bank at TD. I've had nothing but bad & frustrating experiences.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Governors Square at Bear, DE
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Scoobyfish 2014-12-23 07:16:11
How did they get your pin#?
by ExperiencedRN1 2016-01-15 08:52:18
I am so sorry about your experience at TD Bank. I have had nothing but good experiences. I was with PNC bank and OH LORD! I hope that you have found a bank that meets your needs and no longer have problems such as this. Hope all is well with you and the problem is solved. Take care.
DO NOT CHOOSE TD BANK
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by CatherineD, Mar. 23, 2014
DO NOT BANK WITH TD BANK. I repeat...... DO NOT BANK WITH TD BANK. I am a college student working my way through school & obviously trying to save as much $ as possible. I've had about 5 situations where TD bank just completely made that hard to do... I had a situation where an unauthorized credit (well 2) showed up on my account from Texas... I live in DE. I was told that the credits to my account would NOT be refunded to me & on top of that I had to pay the overdraft fee!! This has happened 2 times in the last 2 years where I have lost $70 each time because of overdraft fees.. After getting charges to my account which were NOT authorized by me. I've had terrible experiences trying to get refunded the money which I work so hard for. Lastly, I had $700 stolen from me about 1 1/2-2 years ago..... $700!!!!! Someone went through all of the cars Infront of my house & a few neighbors & stole my purse (with all of my information in it; debit card, card #, info to get into my account)! I had about 5 withdrawals from various gas stations from 4-6 am. They were able to withdraw $100 2 times & $500 was taken out at their last stop! I called the police, reported it & they ended up finding my purse in a trashcan at a Wawa about 15 mins away from my house! I called TD explained everything to them, brought this branch a copy of my police report, & kept in contact with the police. They never found out who did it; the police weren't too worried about reviewing the tapes for me at the gas stations because it was a "small claim" since only $700 of my hard worked for $ was stolen. One of the employees at this branch had the nerve to tell my dad & me that it was most likely one of my friends who stole my money!!!!! & that they have no proof that it wasn't a false claim! Even though I had the report right Infront of her! & about a week before that when I went in the first time.. The guy that helped me file the claim told me 9 out of 10 times when situations like this happen the money always gets credited back!!! The money was NEVER credited back to me to this day. The fact that an employee at TD bank would tell a crying 20 year old, devastated about the large sum of money stolen from them was probably a friend or was a false claim is beside me!! Most of the employees are useless & will fight with you to try to make a point, rather than diffuse the situation. Do not bank at TD. I've had nothing but bad & frustrating experiences.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Governors Square at Bear, DE
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CatherineD, Mar. 23, 2014
DO NOT BANK WITH TD BANK. I repeat...... DO NOT BANK WITH TD BANK. I am a college student working my way through school & obviously trying to save as much $ as possible. I've had about 5 situations where TD bank just completely made that hard to do... I had a situation where an unauthorized credit (well 2) showed up on my account from Texas... I live in DE. I was told that the credits to my account would NOT be refunded to me & on top of that I had to pay the overdraft fee!! This has happened 2 times in the last 2 years where I have lost $70 each time because of overdraft fees.. After getting charges to my account which were NOT authorized by me. I've had terrible experiences trying to get refunded the money which I work so hard for. Lastly, I had $700 stolen from me about 1 1/2-2 years ago..... $700!!!!! Someone went through all of the cars Infront of my house & a few neighbors & stole my purse (with all of my information in it; debit card, card #, info to get into my account)! I had about 5 withdrawals from various gas stations from 4-6 am. They were able to withdraw $100 2 times & $500 was taken out at their last stop! I called the police, reported it & they ended up finding my purse in a trashcan at a Wawa about 15 mins away from my house! I called TD explained everything to them, brought this branch a copy of my police report, & kept in contact with the police. They never found out who did it; the police weren't too worried about reviewing the tapes for me at the gas stations because it was a "small claim" since only $700 of my hard worked for $ was stolen. One of the employees at this branch had the nerve to tell my dad & me that it was most likely one of my friends who stole my money!!!!! & that they have no proof that it wasn't a false claim! Even though I had the report right Infront of her! & about a week before that when I went in the first time.. The guy that helped me file the claim told me 9 out of 10 times when situations like this happen the money always gets credited back!!! The money was NEVER credited back to me to this day. The fact that an employee at TD bank would tell a crying 20 year old, devastated about the large sum of money stolen from them was probably a friend or was a false claim is beside me!! Most of the employees are useless & will fight with you to try to make a point, rather than diffuse the situation. Do not bank at TD. I've had nothing but bad & frustrating experiences.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Governors Square at Bear, DE
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Left on Hold Until the Bank Closed!!!!
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by Noojin3, Mar. 22, 2014
I was out of town and did not have my account log-on info with me. I called the branch on Saturday at 2:45 p.m (they close at 3 p.m.) to check whether a $4,000 deposit has hit my account. She seemed annoyed by my call and immediately put me on hold and never came back to the phone. I was literally on hold for 30 minutes. By then the bank was closed. I never got to talk to a person again and still had no way of finding out whether my deposit had hit. That was dirty. Considering I have two business accounts there, you would think they would treat their own customers better. That was a dirty tactic to avoid handling my request...a request that they could have handled in two minutes as I had my acct # with me. Their hours are good but their customer service is TERRIBLE!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Deerfield Beach Branch at Deerfield Beach, FL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Noojin3, Mar. 22, 2014
I was out of town and did not have my account log-on info with me. I called the branch on Saturday at 2:45 p.m (they close at 3 p.m.) to check whether a $4,000 deposit has hit my account. She seemed annoyed by my call and immediately put me on hold and never came back to the phone. I was literally on hold for 30 minutes. By then the bank was closed. I never got to talk to a person again and still had no way of finding out whether my deposit had hit. That was dirty. Considering I have two business accounts there, you would think they would treat their own customers better. That was a dirty tactic to avoid handling my request...a request that they could have handled in two minutes as I had my acct # with me. Their hours are good but their customer service is TERRIBLE!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Deerfield Beach Branch at Deerfield Beach, FL
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Great Bank-- very responsive
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by ETET, Mar. 08, 2014
I have found the staff and the overall bank responsiveness to be excellent. Their hours a great-- even open on Sunday. Their rates are comparable to most other banks, however, their refinance rates beat any other major bank -- especially Bank of American and Citibank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Wayne Branch at Wayne, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ETET, Mar. 08, 2014
I have found the staff and the overall bank responsiveness to be excellent. Their hours a great-- even open on Sunday. Their rates are comparable to most other banks, however, their refinance rates beat any other major bank -- especially Bank of American and Citibank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Wayne Branch at Wayne, PA
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mrs
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by snowey, Mar. 06, 2014
NEVER IN MY LIFE SPOKE TO PEOPLE WHO DONT KNOW WHAT THEY ARE DOING ROBERT BANK MANAGER SHOULD BE FIRED ON THE SPOT RUDEST MAN I EVER SPOKE WITH I AM A PROFFESSIONAL THAT HAS DEALT WITH ATCO CHERRY HILL NJ BRANCHES QAND HAVE NEVER ERVER BEEN TREADED SO POURLY THIS WILL NOT BE LET GO I WILL MAKE SURE IT TOLD TO ALL.. ESPECIALLY MY BANK
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cottman & Bustleton Branch at Philadelphia, PA
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby snowey, Mar. 06, 2014
NEVER IN MY LIFE SPOKE TO PEOPLE WHO DONT KNOW WHAT THEY ARE DOING ROBERT BANK MANAGER SHOULD BE FIRED ON THE SPOT RUDEST MAN I EVER SPOKE WITH I AM A PROFFESSIONAL THAT HAS DEALT WITH ATCO CHERRY HILL NJ BRANCHES QAND HAVE NEVER ERVER BEEN TREADED SO POURLY THIS WILL NOT BE LET GO I WILL MAKE SURE IT TOLD TO ALL.. ESPECIALLY MY BANK
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cottman & Bustleton Branch at Philadelphia, PA
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by JimmyWelsh 2015-03-01 19:50:52
How do they justify making you wait forever to cash a check drawn on their bank to charge you $7 to do?
Business owner
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by Tdcheltenham, Mar. 06, 2014
Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs help and needs immediate attention to bring it to TD Bank standards.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tdcheltenham, Mar. 06, 2014
Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs help and needs immediate attention to bring it to TD Bank standards.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Azzie99 2014-03-19 12:22:08
Canadians beware!!! Not they same customer service you may be used too in Canada. Slow, unprofessional and rude. Don't choose this bank out of convience. It will be anything, but convient. On one bright note the Bank Manger was very professional in helping us close the account and tried to rectify the situation.
Business owner
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by Tdcheltenham, Mar. 06, 2014
Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs help and needs immediate attention to bring it to TD Bank standards.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tdcheltenham, Mar. 06, 2014
Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs help and needs immediate attention to bring it to TD Bank standards.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Business owner
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by Tdcheltenham, Mar. 06, 2014
Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs help and needs immediate attention to bring it to TD Bank standards.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tdcheltenham, Mar. 06, 2014
Worst TD Bank location in every aspect possible. Managers (Ulondah Loney) needs to be fired or retrained. This location needs help and needs immediate attention to bring it to TD Bank standards.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cheltenham Branch at Philadelphia, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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TD Bank mailing monthly mortgage bills with incorrect amounts or not mailing them at all.
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by AvoidTDBank, Mar. 01, 2014
I refinanced with TD Bank one year ago. For some reason, they mail bills for mortgages monthly rather than sending me 12 payment slips at the beginning of the year. This year, they sent me a bill for the payment due March 1st, and I paid it, only to get a letter from them telling me I had paid the wrong amount. Well, I paid the amount on the bill. Apparently, they changed the escrow amount they wanted for the March first payment, but didn't update the bill. Fine, so I went to a branch and paid the difference. Normally, they send the bill to me 6-7 weeks before it is due. I am entering this on 3/1/2014, and I haven't received a bill for 4/1/2014 yet. Considering what happened with the previous bill, I was nervous. So I went online to pay the bill and their web site said it didn't recognize the loan number and zip code I entered, even though I was reading it off a previous bill as I typed and double and triple checked it. Okay, so now I go down to the branch to ask what is wrong, and the teller tells me she can't access any information about my mortgage other than my last payment. She told me I could call the mortgage department on Monday to get more information. As she tells me this she's sort of trying to hide the fact that she's laughing at me. Now I have to call the mortgage department on Monday and ask for their help to straighten out the second month in a row where they are making it hard for me to pay my mortgage. This is becoming a second job for me that I don't have the time for. When someone's credit is on the line, it is cruel to make it so difficult for the person to resolve issues with their account. If you want to avoid problems like this avoid TD Bank. I wish I could, but I can't get an interest rate this good if I refinance. I wish I had stayed with Beneficial Bank. I was with them 10 years for mortgages and never had a problem.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Marter Avenue Branch at Moorestown, NJ
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AvoidTDBank, Mar. 01, 2014
I refinanced with TD Bank one year ago. For some reason, they mail bills for mortgages monthly rather than sending me 12 payment slips at the beginning of the year. This year, they sent me a bill for the payment due March 1st, and I paid it, only to get a letter from them telling me I had paid the wrong amount. Well, I paid the amount on the bill. Apparently, they changed the escrow amount they wanted for the March first payment, but didn't update the bill. Fine, so I went to a branch and paid the difference. Normally, they send the bill to me 6-7 weeks before it is due. I am entering this on 3/1/2014, and I haven't received a bill for 4/1/2014 yet. Considering what happened with the previous bill, I was nervous. So I went online to pay the bill and their web site said it didn't recognize the loan number and zip code I entered, even though I was reading it off a previous bill as I typed and double and triple checked it. Okay, so now I go down to the branch to ask what is wrong, and the teller tells me she can't access any information about my mortgage other than my last payment. She told me I could call the mortgage department on Monday to get more information. As she tells me this she's sort of trying to hide the fact that she's laughing at me. Now I have to call the mortgage department on Monday and ask for their help to straighten out the second month in a row where they are making it hard for me to pay my mortgage. This is becoming a second job for me that I don't have the time for. When someone's credit is on the line, it is cruel to make it so difficult for the person to resolve issues with their account. If you want to avoid problems like this avoid TD Bank. I wish I could, but I can't get an interest rate this good if I refinance. I wish I had stayed with Beneficial Bank. I was with them 10 years for mortgages and never had a problem.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Marter Avenue Branch at Moorestown, NJ
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Annapolis Maryland Branch is the BEST!!
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by THorn, Feb. 27, 2014
I have been to several TD Bank branches. I now go to the Annapolis, MD branch only. I can't even begin to tell you about the errors made at other locations. The only reason I went to those locations is because they were closer to my home. Both times I was unable to have the errors straightened out at the branches where the errors occurred. Both times I went into the Annapolis, MD branch and was assisted by Heather McClintick, the Assistant Manager.
Heather McClintick is always professional, friendly, and does everything she can do to make corrections - those made at the other branches. She is very helpful and knows the proper procedures to follow. She has been able to answer any and all questions. She goes "above and beyond" always.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Seven Corners Branch at Falls Church, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby THorn, Feb. 27, 2014
I have been to several TD Bank branches. I now go to the Annapolis, MD branch only. I can't even begin to tell you about the errors made at other locations. The only reason I went to those locations is because they were closer to my home. Both times I was unable to have the errors straightened out at the branches where the errors occurred. Both times I went into the Annapolis, MD branch and was assisted by Heather McClintick, the Assistant Manager.
Heather McClintick is always professional, friendly, and does everything she can do to make corrections - those made at the other branches. She is very helpful and knows the proper procedures to follow. She has been able to answer any and all questions. She goes "above and beyond" always.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Seven Corners Branch at Falls Church, VA
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Poor Customer Service
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by Carletonsgirl, Feb. 21, 2014
This Brookline office tends to be run poorly with no care at all for customer service, and this office has consistently had a problem with just about every transaction, no matter how simple and this office gives us contradictory answers to our questions regarding the said problem as explained to us from other branches. The tellers and manager are rude and confrontational and tend to treat a problem with a high school like response, including but not limited to face twisting and eye rolling followed by a sarcastic "have a nice day!" and making you wait for an inordinate amount of time is not only childish but extremely unprofessional. It is almost embarrassing to watch such antics and makes for a very uncomfortable banking experience. Not to mention the "problems" seem to be ONLY at this office and with simple banking transactions that should not warrant such over the top drama from management and tellers alike. Although once in a while we can get in and out quickly with no issues,not nearly often enough. We are to the point of dread and frustration when we have to go to the Brookline branch. We never have problems with other TD Bank branches so my advice would be to just avoid the Brookline NH office and do your banking in any of the many other offices available.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Brookline, Nh Branch at Brookline, NH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Carletonsgirl, Feb. 21, 2014
This Brookline office tends to be run poorly with no care at all for customer service, and this office has consistently had a problem with just about every transaction, no matter how simple and this office gives us contradictory answers to our questions regarding the said problem as explained to us from other branches. The tellers and manager are rude and confrontational and tend to treat a problem with a high school like response, including but not limited to face twisting and eye rolling followed by a sarcastic "have a nice day!" and making you wait for an inordinate amount of time is not only childish but extremely unprofessional. It is almost embarrassing to watch such antics and makes for a very uncomfortable banking experience. Not to mention the "problems" seem to be ONLY at this office and with simple banking transactions that should not warrant such over the top drama from management and tellers alike. Although once in a while we can get in and out quickly with no issues,not nearly often enough. We are to the point of dread and frustration when we have to go to the Brookline branch. We never have problems with other TD Bank branches so my advice would be to just avoid the Brookline NH office and do your banking in any of the many other offices available.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Brookline, Nh Branch at Brookline, NH
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by MYA28 2016-02-20 11:01:27
Thanks for all the help your staff gave us.. its nice to be able to go to a bank out of town and get all that help.. thanks to Mrs. Elms for her help.
Great teller great person that makes the branch great
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by xjennyx, Feb. 20, 2014
Td bank in midwood Ave j is one of the best banks in Brooklyn hands down there is a male teller by the name of Anthony there he is always polite and kind goes above and beyond to help all my needs he has grear customer service and i will send all my friends to open an account to go to him and also some of the attitudes of the girl tellers need to be fix but other than that that's my #1 bank I love midwood branch
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Midwood/Avenue J Branch at Brooklyn, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby xjennyx, Feb. 20, 2014
Td bank in midwood Ave j is one of the best banks in Brooklyn hands down there is a male teller by the name of Anthony there he is always polite and kind goes above and beyond to help all my needs he has grear customer service and i will send all my friends to open an account to go to him and also some of the attitudes of the girl tellers need to be fix but other than that that's my #1 bank I love midwood branch
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Midwood/Avenue J Branch at Brooklyn, NY
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by richi75828 2014-06-23 08:28:24
I to opened an account and was looking for it online since it was linked to my checking when i did not see anything i called the branch and got Anthony and he explained it all to me so i understood easily, they need more like him.
Closing Down Account
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by catyler85, Feb. 13, 2014
I was asked to stop into a real branch in order to shut down my account. I stopped into this branch to do so, and was immediately told that I couldn't shut down my account. After getting on the phone with customer service to confirm that these were the exact directions I was given, they finally agreed to close the account for me (with an attitude). Days later I saw a transaction go through on the account after they PROMISED me that it was closed. My main problem was with the woman who was completely rude to me at the front desk. What a terrible experience.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 14th And 5th Branch at New York, NY
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby catyler85, Feb. 13, 2014
I was asked to stop into a real branch in order to shut down my account. I stopped into this branch to do so, and was immediately told that I couldn't shut down my account. After getting on the phone with customer service to confirm that these were the exact directions I was given, they finally agreed to close the account for me (with an attitude). Days later I saw a transaction go through on the account after they PROMISED me that it was closed. My main problem was with the woman who was completely rude to me at the front desk. What a terrible experience.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 14th And 5th Branch at New York, NY
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snow/rain Shouldn't stop my banking EVEN IN NEEDS
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by BEEBEE, Feb. 13, 2014
I've BEEN WAITING SINCE MONDAY MORNING FOR THIS "MAIN" BRANCH TO OPEN TO CASH MY CHECKS,. WHEN I NEED SOME MONIES:IF I COULD MAKE TRAVAL; BANK PERSONNEL SUPPOSE TO MAKE THEIR WAY THERE TOO", EXSPECIALLY WHEN TD' HERE DON'T OPEN ON SUNDAYS LIKE UP NORTH,. THAT BIBLE BELT STUFF SHOULD NOT MATTER. POLICIES NEED CHANGED 'ASAP!'..Plus,.IF I COULD DRIVE IN LITE'SNOW ETC'S THEIR MAIN GOAL "ALSO" SHOULD MAKE THEIR WAY TOO..REGUARDLESS; THEY ARE SPECIAL EMPLOYEES THAT WHOLE A SPECIAL JOB LIKE THE USPS.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Greenville Main Drive-Thru Branch at Greenville, SC
0 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BEEBEE, Feb. 13, 2014
I've BEEN WAITING SINCE MONDAY MORNING FOR THIS "MAIN" BRANCH TO OPEN TO CASH MY CHECKS,. WHEN I NEED SOME MONIES:IF I COULD MAKE TRAVAL; BANK PERSONNEL SUPPOSE TO MAKE THEIR WAY THERE TOO", EXSPECIALLY WHEN TD' HERE DON'T OPEN ON SUNDAYS LIKE UP NORTH,. THAT BIBLE BELT STUFF SHOULD NOT MATTER. POLICIES NEED CHANGED 'ASAP!'..Plus,.IF I COULD DRIVE IN LITE'SNOW ETC'S THEIR MAIN GOAL "ALSO" SHOULD MAKE THEIR WAY TOO..REGUARDLESS; THEY ARE SPECIAL EMPLOYEES THAT WHOLE A SPECIAL JOB LIKE THE USPS.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Greenville Main Drive-Thru Branch at Greenville, SC
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Horrible manager, assistant manager and tellers
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by Branchreviewer, Feb. 10, 2014
Worst experience Ive ever had at a bank. Somebody needs to tell the manager "P" she is not the queen of the word and isnt always right. Shes rude, unhelpful, stubborn, and thinks she is better than everyone in the bank uncluding the customers. She fought with me telling me what I said to her 5 minutes prior, trying to tell me I said one thing when i really said another. Just outright stupidity and her little bank tellers arent any better. They try to kiss up to her and agree with her which just makes them look just as foolish and senseless. They were asking me questions about how and why I was writing the checks that I was, how much money myself and my employees make, and ofher personal information. By far the worst bank Ive ever been to and will close my account because of the Sayville location.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Sayville Branch at Sayville, NY
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Branchreviewer, Feb. 10, 2014
Worst experience Ive ever had at a bank. Somebody needs to tell the manager "P" she is not the queen of the word and isnt always right. Shes rude, unhelpful, stubborn, and thinks she is better than everyone in the bank uncluding the customers. She fought with me telling me what I said to her 5 minutes prior, trying to tell me I said one thing when i really said another. Just outright stupidity and her little bank tellers arent any better. They try to kiss up to her and agree with her which just makes them look just as foolish and senseless. They were asking me questions about how and why I was writing the checks that I was, how much money myself and my employees make, and ofher personal information. By far the worst bank Ive ever been to and will close my account because of the Sayville location.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Sayville Branch at Sayville, NY
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Worst Manager and Assistant Manager.. Should Be Fired For Poor Customer Service
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by wyckoffresident71192, Feb. 06, 2014
The assistant manager and the manager and the most unprofessional and rude people I have ever encountered. They were extremely unhelpful. Also, I requested my withdrawal to be in all hundreds and waited about five minutes for it. After waiting a ridiculous amount of time for a small cash withdrawal, I saw that it wasn't in the format I asked for. I had to wait even longer for the withdrawal. My experience here just for a check deposit and a cash withdrawal took me 25 minutes. Worst TD branch I have ever been to.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Wyckoff Branch at Wyckoff, NJ
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby wyckoffresident71192, Feb. 06, 2014
The assistant manager and the manager and the most unprofessional and rude people I have ever encountered. They were extremely unhelpful. Also, I requested my withdrawal to be in all hundreds and waited about five minutes for it. After waiting a ridiculous amount of time for a small cash withdrawal, I saw that it wasn't in the format I asked for. I had to wait even longer for the withdrawal. My experience here just for a check deposit and a cash withdrawal took me 25 minutes. Worst TD branch I have ever been to.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Wyckoff Branch at Wyckoff, NJ
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Best Bank I have ever Used
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by Difficulttoplease, Jan. 31, 2014
My wife and I have recently bought a home in Princeton and were pleased to find a local branch of TD Bank. After several decades of commercial and personal banking in many cities throughout the country and in even more banks, it was an unexpected and very pleasant surprise to find a TD location in my new home town and to find the staff to be without exception extremely friendly and highly trained professionals, When I have conducted business with a teller or an officer they have been eager to help, to listen carefully and respond in a timely and efficient manner. The bank culture is an ideal balance of commercial excellence and neighborly congeniality. My congratulations to management and to the all the TD employees who go the extra measure to make life better for their customers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Princeton Branch at Princeton, NJ
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Difficulttoplease, Jan. 31, 2014
My wife and I have recently bought a home in Princeton and were pleased to find a local branch of TD Bank. After several decades of commercial and personal banking in many cities throughout the country and in even more banks, it was an unexpected and very pleasant surprise to find a TD location in my new home town and to find the staff to be without exception extremely friendly and highly trained professionals, When I have conducted business with a teller or an officer they have been eager to help, to listen carefully and respond in a timely and efficient manner. The bank culture is an ideal balance of commercial excellence and neighborly congeniality. My congratulations to management and to the all the TD employees who go the extra measure to make life better for their customers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Princeton Branch at Princeton, NJ
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Will never be a customer!
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by Phantom, Jan. 30, 2014
I went to a TD Bank to cash. $53 check. The check was written on a business account of TD Bank. After waiting in the drive through line for a considerable length of time while the teller chatted with her friend in the car in front of me, I was told I'd have to pay $7 to cash the check! This was as I was told, because I was not a TD Bank customer. This bank is located on Malibar Road in Palm Bay Florida. I did not cash the check there. I am thankful for not having any accounts there and will encourage any friends or acquaintances not to bank there.
* this review was made on TD Bank, Malabar Road Branch at Palm Bay, FL
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby Phantom, Jan. 30, 2014
I went to a TD Bank to cash. $53 check. The check was written on a business account of TD Bank. After waiting in the drive through line for a considerable length of time while the teller chatted with her friend in the car in front of me, I was told I'd have to pay $7 to cash the check! This was as I was told, because I was not a TD Bank customer. This bank is located on Malibar Road in Palm Bay Florida. I did not cash the check there. I am thankful for not having any accounts there and will encourage any friends or acquaintances not to bank there.
* this review was made on TD Bank, Malabar Road Branch at Palm Bay, FL
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by TALLPAUL1957 2014-06-04 07:38:43
I am a TD bank customer. I deposited several hundred dollars in checks over the weekend and another several hundred on Monday. I found out that somehow someone withdrew 102.99 from an ATM from my account so i closed my ATM card. the next day the bank rob's me for 170.00 in overdraft charges because several small things came through that I bought on Ebay. I was told that because my local checks didn't clear and the 102.99 was taking out it overdrew my account. So I am being robbed by bought. Do not bank here, they are thief's
by Littlebiglady 2015-02-24 11:11:08
Phantom every bank charges a non customer check cashing fee. If you had an account there then there would be no fee. So telling your friends to not bank there because if they don't have account there is fee to cash checks doesn't really help anyone. You didn't have a terrible experience, you just had to pay a fee because you're a non customer.
Tallpaul that's not robbery. Robbery would be a debit by td from your account for no reason. The federal reserve (bank of all banks) is closed on the weekends so td bank cannot physically process check deposits until Monday. You being charged an overdraft because you went below the threshold is a human error. Always check your available balance before you do any debit transactions. Keep your receipts.
Tallpaul that's not robbery. Robbery would be a debit by td from your account for no reason. The federal reserve (bank of all banks) is closed on the weekends so td bank cannot physically process check deposits until Monday. You being charged an overdraft because you went below the threshold is a human error. Always check your available balance before you do any debit transactions. Keep your receipts.
Wonderful Staff and Service
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by Greenwavemom1, Jan. 24, 2014
The people here are very friendly and call me by name every time I walk through the door. They have very convenient hours and always go out of their way to help me. I switched to TD Bank from Bank of America about a year ago, and it was a great decision. I had a lot of drafts and a few direct deposits, but the clerk who opened my account set everything up for me. They are always smiling, and very helpful. The manager (Trey) is always willing to help and makes me feel important, even though I don't keep a huge amount of money in the bank. They know how to treat their customers!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Easley Branch at Easley, SC
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Greenwavemom1, Jan. 24, 2014
The people here are very friendly and call me by name every time I walk through the door. They have very convenient hours and always go out of their way to help me. I switched to TD Bank from Bank of America about a year ago, and it was a great decision. I had a lot of drafts and a few direct deposits, but the clerk who opened my account set everything up for me. They are always smiling, and very helpful. The manager (Trey) is always willing to help and makes me feel important, even though I don't keep a huge amount of money in the bank. They know how to treat their customers!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Easley Branch at Easley, SC
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