TD Bank, Farmington, Me Branch

Appalling lack of follow-up, return calls etc...
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by MrsMcC, Jun. 12, 2018

We are US citizens living abroad. Traveled to the US & stopped into TD Bank in Upper Darby, PA. Teller at bank suggested we speak with their investment counsellor. Gave her my phone # & she said someone would call me on Fri May 18th or Mon May 21st. No one ever called.  

Stopped in TD Bank, Media, PA branch to make a deposit. Another teller asked if we would like to discuss other account options. Told her we have been on vacation here for over 2 wks & someone promised to call but never did. Explained we would be only be in the country a few more days, till Mon June 4th. Said not a problem would have Mr. Shilling call me between 10 & 11 am on Mon June 4th. We fly out early afternoon on June 4th.  Mr.Shilling called at 9:40 am. I returned call & left message we will be flying out in few hrs. Must speak with him by 11 am. No word from him. Was a few blocks from Media Branch & stopped in. Asked for Branch Manager. Spoke with Brian Messak (not sure of spelling). He called Mr. Shilling over. Mr. Shilling said he needs to get some info from the head of his Dept. about how to handle internationally & he would call me on Wed, June 6th at 9am his time, 2pm my time.

Tomorrow will be a week, since Mr. Shilling promised to call. I think it's appalling to have such bad customer service. If he needed more time to gather paperwork, a telephone call, text or email would certainly be appropriate & appreciated. As it is, I'm certain I've heard the last from Mr. Shilling.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Media Branch at Media, PA
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EXCELLENCE
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by laurynbarr83, Jun. 08, 2018

When I tell you that the staff at this branch are great, I mean just that. The assistant branch manager Mrs. Heeralal is such a classy, conservative helpful person and Iqra another branch worker is great...good job guys keep up the great work!!

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on TD Bank, Metuchen Branch at Metuchen, NJ
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Helped with settlement
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by alanbeard, May. 09, 2018

We have been long time users of this branch.   Recently was settling on a property in North Myrtle Beach where the paperwork was done via mail-in.   Ashley at TDBank helped us with the paperwork, the public notary, made copies for us, and helped us with some other account work at the same time, including changing our savings account type to get a better rate.   This was the least stressful of any transaction on this settlement and it is so much appreciated.  Thanks Ashley.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Foxborough Branch at Foxboro, MA
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