TD Bank, Boylston St & Kilmarnock St Branch

Name:TD Bank, Boylston St & Kilmarnock St Branch
Full Service Brick and Mortar Office
Review:386 client reviews
Location:1333 Boylston Street
Boston, MA 02215

Suffolk County
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Branch Deposit:$45,919,000
FDIC Cert:#18409
Established:2018-08-22


The Bank

Name:TD Bank
Concentration:All Other Specialization > 1 Billion
Established:1852-01-01
FDIC Insurance:1961-07-01
Holden By:Toronto-Dominion Bank The
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1227, view all, view on map
Website:www.td.com/us/en/personal-banking
Total Assets:$355,767,822,000
Total Deposits:$305,690,950,000
Total Equity Capital:$40,959,300,000
Total Domestic Office Deposits:$305,690,950,000
Net Income:$139,079,000
Quarterly Net Income:$139,079,000
Return on Equity:1%
Quarterly Return on Equity:1%
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Client Review

386 client reviews of TD Bank scored 2.5 out of 5.

General
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mariacamarasuq, Mar. 27, 2020

I when to TD bank at 125 street and 8 ave at harlem to get access to my save deposit the workers sait they don’t allow to nobody without an appointment I been calling the last 9 days from 9:00Am-11:00Am nobody answered the phone the phone ring 3 times and said thank you for calling TD bank at 125 street and harlem we can get to your call at the moment and the phone keep ringing no one answer or they will pick and Hangup right away without talking

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 125th Street/Harlem Branch at New York, NY
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Poor organization Lacks Efficiency
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by SocialAssassin, Feb. 06, 2020

I have been a Commerce Bank customer which, if you've been in the game long enough you know became TD Bank. I really liked TD, no monthly fees, overdraft forgiveness, etc. That has gone the way of Commerce and TD became Wachovia Bank. To TD, be careful because a lot of banks end up failing because of this type of business practice and really, the last thing you want is an FDIC raid. Its not pretty. Its kind of similar to what you have been doing to thousands of your customers with overdraft fees.

Now on to specifics of this particular branch. There are three tellers at all times but you cannot use a teller for a replacement debit card, no. You need to use one of the "bankers". Now this is a horrible ordeal every single time. My debit card was phished/cloned - whatever. I called TD explained what happened, Sarah was great. I stupidly said I would go to my local branch for the replacement card. Figured that would be faster.

I went during my lunch, couldn't get my card. Two people at the desks, doing god knows what. One person, kept floating about the branch. To me she was doing nothing. I leave because my job is more important than this. I went back Saturday, got to the branch at 1200, left at 1345. An hour and forty five minutes.

They have no queue system in place, so these two women just cut in front of me and the people who were behind me. TD how about a check in process for this to ensure that others don't cut the line? Or perhaps permit the tellers to print debit cards? Or maybe, where the old "Penny Arcade" machines are you can install - a debit card printer? I know this may be blasphemy, but its efficient.

So I had to sit there, for over an hour, needing to use the restroom for something that literally took ten minutes to do. This is a waste. My time is just as important as everyone else's time. To whit, I mention this ineffectiveness and overall waste of EVERYONE's time to the person assisting me whom agreed with me.

To make things every better, the bank manager seems to be either drugged or completely burned out and I guarantee its because of your practices. You need to hire more people TD. YOU need to make a lot of changes because you will be continuously sued or end up like Merrill Lynch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Roselle Branch at Roselle, NJ
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by RAJARAM 2020-06-18 15:48:39
I, could not agree more.
The way this bank operates, is like the third world bank. The staff are often surly and seem to be on edge. Never a kind word to the client.They seem to forget, that they keep pour money use it for their purposes, and when it cmes to withdrawl, are most condescending.
I, jad just such an experience today. I, went to the South Plainfield Branch on South Plainfield Ave, to deposit a cheque. At the same time, I requested them to please give me
a mini state,ent and a balance on the account. At first there was no query or other wise. Subsequently, I, was asked to provide an ID. Which I thought I did, but unfortunately was not one. So I apologised for the error on my part,. and sent in my Drivers License, which has a photograph of myself
F inally, I, asked the teller to please let me speak to a Manager, some young lady came on, answered to the Name of Natasha, claimed to be the Manager. Now the tone and manner of her speaking, was definitely not that one in authority, but some one trying to tell me what I, should be doing.
Not only was she obnoxious and rude but did not seem to care whether, I was satisfied or not.
I, definitely will be looking into changing my bank, even though I have banked with this one starting out as a Commerce Bank. Not only myself, but I am sure there a large number of customers who would do the same, if they can find the time from their busy daily affairs.
Awesome Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Spyder21, Sep. 16, 2019

Peru isn't that far away and I'm married to a lovely Canadian woman and Canadian TD Bank's are great too.
Champlain Bank is good too and close!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Keeseville Branch at Keeseville, NY
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