TD Bank, Review
TD Bank, Review
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Incompetent
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by Poorsevice, Jul. 04, 2013
Td is the worst bank. Employees are poorly trained, especially there telephone customer service. Do not do business with them
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Scarsdale, Ny Branch at Scarsdale, NY
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by Poorsevice, Jul. 04, 2013
Td is the worst bank. Employees are poorly trained, especially there telephone customer service. Do not do business with them
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Scarsdale, Ny Branch at Scarsdale, NY
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Best bank around
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by BusterBrown, Jul. 02, 2013
I love TD Bank. The best bank ever. They have great hours, great policies/ procedures and for the most part, great staff. Most likely the negative reviews posted were isolated cases due to a specific staff situation, which is unfortunate, but certainly not representative of the majority of experiences you will have with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
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by BusterBrown, Jul. 02, 2013
I love TD Bank. The best bank ever. They have great hours, great policies/ procedures and for the most part, great staff. Most likely the negative reviews posted were isolated cases due to a specific staff situation, which is unfortunate, but certainly not representative of the majority of experiences you will have with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Roxbury Branch at Succasunna, NJ
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by rosie44 2013-08-25 06:59:44
WORST CUSTOMER SERVCE. I contacted customer service to speak to a manager because no one was able to speak with me about my deposit but the manager. When I called to speak with the acting Manager at 995 Morris Ave, I was on hold for 30 minutes, and when I called back to informed them, I was told the manager Liz left the building.
I have never had such rude customer service. I called again and was told by an assistant that they are no longer handling personal accounts that I should stop sending my deposits to the branch, I have been banking there for over 2 years. good thing I have an account at another bank. worst customer service at this branch.
I have never had such rude customer service. I called again and was told by an assistant that they are no longer handling personal accounts that I should stop sending my deposits to the branch, I have been banking there for over 2 years. good thing I have an account at another bank. worst customer service at this branch.
TD BANK MESSES UP EVERYTHING
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by kerlaw, Jun. 29, 2013
Beware of TD Bank. They mess up with everything. If there were no stars, I would have given them no stars. They delay in clearing checks even though they are done electronically; they mess up if you refinance with them, delaying approval, delaying funding and then making you use their attorney who takes 2 weeks to issue checks to you and banks, causing higher fees, etc. BEWARE BEWARE BEWARE
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Ridgewood Branch at Ridgewood, NJ
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by kerlaw, Jun. 29, 2013
Beware of TD Bank. They mess up with everything. If there were no stars, I would have given them no stars. They delay in clearing checks even though they are done electronically; they mess up if you refinance with them, delaying approval, delaying funding and then making you use their attorney who takes 2 weeks to issue checks to you and banks, causing higher fees, etc. BEWARE BEWARE BEWARE
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Ridgewood Branch at Ridgewood, NJ
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Down Town Rutland VT TD Bank branch is the best!!!
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by Vermonter, Jun. 24, 2013
If you live in or near Rutland, VT then I highly recommend TD Bank in Down Town Rutland (across from Walmart/move plaza). The staff, especially the manager Sandy, are so nice and helpful. They are people that really know their stuff and have been there for years. Trust me on this one, you will not be disappointed!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Rutland Branch at Rutland, VT
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by Vermonter, Jun. 24, 2013
If you live in or near Rutland, VT then I highly recommend TD Bank in Down Town Rutland (across from Walmart/move plaza). The staff, especially the manager Sandy, are so nice and helpful. They are people that really know their stuff and have been there for years. Trust me on this one, you will not be disappointed!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Rutland Branch at Rutland, VT
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THE WORST BANKING EXPERIENCE IN MY LIFE
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by NILAC, Jun. 21, 2013
THE WORST BANKING EXPERIENCE IN MY LIFE.I HAVE NEVER BEEN TREATED LIKE THIS AT A BANK IN MY LIFE.I WENT THERE TO DEPOSIT $600 AND THEY ASKED ME WERE DID I GET THE MONEY FROM AND THEY REFUSED TO HELPED ME .THE MANAGER WAS WORST THAN TELLERS SHE SIMPLY SAID " IF YOU DON'T LIKE HERE GO SOMEWHERE ELSE
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 74th & Broadway Branch at New York, NY
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by NILAC, Jun. 21, 2013
THE WORST BANKING EXPERIENCE IN MY LIFE.I HAVE NEVER BEEN TREATED LIKE THIS AT A BANK IN MY LIFE.I WENT THERE TO DEPOSIT $600 AND THEY ASKED ME WERE DID I GET THE MONEY FROM AND THEY REFUSED TO HELPED ME .THE MANAGER WAS WORST THAN TELLERS SHE SIMPLY SAID " IF YOU DON'T LIKE HERE GO SOMEWHERE ELSE
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 74th & Broadway Branch at New York, NY
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WORST BRANCH EVER!! I HATE THIS BRANCH
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by stephanieg44, Jun. 21, 2013
This is the worst branch ever! Do not go here, the manager Sara is so rude and unprofessional. I went because they had charged me for unknown charges for an unknown reason. I went to branch and spoke to her about it, she said it was an error but to get reimbursed I need to go to the branch where I opened it which was in Fort Pierce, FL! She said I had to contact them or better go in person for my refund to my account. I called and since I was in MD they said no but then again I talked to a teller. I went back to branch and told Sara I could not travel to FL etc and she didn't show any remorse or try anything to keep me happy, she insisted only they could refund me. So I payed my $279 flight to FL when I got to the branch where I opened I spoke to Branch manager as you can imagine I am pissed at this moment and told her everything I had to do to get a refund on my account. She said I didn't need to travel to get that refund and she was shocked I was told that. She refunded my money. Then few monthes later I get 2 months charged for a maintence fee I was never informed about. Apartly since I am over 24 I don't qualify for student account anymore and they been charging me a fee last 2 months. I went into branch and Sara had to help me again and when I sat down I thought to myself I should have gone to another branch. I told Sara I came to close my account due to the charges she didn't try anything to keep me or even refund me anything. I was so discusted I even told her she wasent trying to make any effort in making me happy. And she said if you wanna close it.... so rude and unprofessional other banks try to fix the reason why you want to leave them, especially since your been a customer for years. WORST BANK IN HISTORY, no customer service at all.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Shady Grove/Gaithersburg Branch at Gaithersburg, MD
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by stephanieg44, Jun. 21, 2013
This is the worst branch ever! Do not go here, the manager Sara is so rude and unprofessional. I went because they had charged me for unknown charges for an unknown reason. I went to branch and spoke to her about it, she said it was an error but to get reimbursed I need to go to the branch where I opened it which was in Fort Pierce, FL! She said I had to contact them or better go in person for my refund to my account. I called and since I was in MD they said no but then again I talked to a teller. I went back to branch and told Sara I could not travel to FL etc and she didn't show any remorse or try anything to keep me happy, she insisted only they could refund me. So I payed my $279 flight to FL when I got to the branch where I opened I spoke to Branch manager as you can imagine I am pissed at this moment and told her everything I had to do to get a refund on my account. She said I didn't need to travel to get that refund and she was shocked I was told that. She refunded my money. Then few monthes later I get 2 months charged for a maintence fee I was never informed about. Apartly since I am over 24 I don't qualify for student account anymore and they been charging me a fee last 2 months. I went into branch and Sara had to help me again and when I sat down I thought to myself I should have gone to another branch. I told Sara I came to close my account due to the charges she didn't try anything to keep me or even refund me anything. I was so discusted I even told her she wasent trying to make any effort in making me happy. And she said if you wanna close it.... so rude and unprofessional other banks try to fix the reason why you want to leave them, especially since your been a customer for years. WORST BANK IN HISTORY, no customer service at all.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Shady Grove/Gaithersburg Branch at Gaithersburg, MD
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AMAZING
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by LIVEITUP, Jun. 17, 2013
This branch is one of the most friendly banks I've ever been into. They all know me by name and acknowledge me when I walk through the door. I would highly recommend this branch to anyone.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, North Wickham Road Branch at Melbourne, FL
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by LIVEITUP, Jun. 17, 2013
This branch is one of the most friendly banks I've ever been into. They all know me by name and acknowledge me when I walk through the door. I would highly recommend this branch to anyone.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, North Wickham Road Branch at Melbourne, FL
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They Rape You Anyway, May As Well Smile While Doing It
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by TheyScrewYouAnyway, Jun. 14, 2013
I hate this bank. I have switched banks, but I left 200 bucks in my account in order to keep it active. I checked up on it today, and MAINTENANCE FEE AFTER MAINTENANCE FEE, my account balance is now $15. A bank used to be a place where people could put their money to grow, now it's a place people store their money if they like donating to an already massive bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Simsbury Branch at Simsbury, CT
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by TheyScrewYouAnyway, Jun. 14, 2013
I hate this bank. I have switched banks, but I left 200 bucks in my account in order to keep it active. I checked up on it today, and MAINTENANCE FEE AFTER MAINTENANCE FEE, my account balance is now $15. A bank used to be a place where people could put their money to grow, now it's a place people store their money if they like donating to an already massive bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Simsbury Branch at Simsbury, CT
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Horrible Attitude
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by CatAnn, Jun. 11, 2013
Went to my safe deposit at the Fair Lawn, NJ maple avenue branch today and stood while the 2 employees chatted in front of me, while there were no other customers in the bank. i stood and waited and waited. Then when one finally decided the chat with her co-worker was 'completed' she then helped me get into the safe deposit vault. She then asked me for ID after I gave her my safe deposit number and the key. I have had this safe deposit for over 6 years and no one has asked me for ID. She told me it was routine. When i got the box out and then went in to return it SHE LEFT THE DOOR OF THE VAULT WIDE OPEN! I just walked right in and there were bags of change just sitting on a chair. When I left the vault i had to get her attention again (no customers in the bank just chatting away with her co-worker again). I then asked her to lock my safe deposit box. What terrible terrible service. STAY AWAY!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fair Lawn/River Road Branch at Fair Lawn, NJ
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by CatAnn, Jun. 11, 2013
Went to my safe deposit at the Fair Lawn, NJ maple avenue branch today and stood while the 2 employees chatted in front of me, while there were no other customers in the bank. i stood and waited and waited. Then when one finally decided the chat with her co-worker was 'completed' she then helped me get into the safe deposit vault. She then asked me for ID after I gave her my safe deposit number and the key. I have had this safe deposit for over 6 years and no one has asked me for ID. She told me it was routine. When i got the box out and then went in to return it SHE LEFT THE DOOR OF THE VAULT WIDE OPEN! I just walked right in and there were bags of change just sitting on a chair. When I left the vault i had to get her attention again (no customers in the bank just chatting away with her co-worker again). I then asked her to lock my safe deposit box. What terrible terrible service. STAY AWAY!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Fair Lawn/River Road Branch at Fair Lawn, NJ
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AwesomeCustomerService
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by iLovedaASM, Jun. 08, 2013
I love this bank! Everyone is so nice and always takes care of my needs. They are reliable and knowlegable. The tellers always great me with a smile and know my name. The management are friendly and they always make time to answer any questions I have. I deal mostly with the ASM and she is always looking out for me. She know I was looking into business accounts and called me when a really great account was available. Later that same day I was in her office signing up! I love that she took the time to remember that I was looking into a business account and call me to tell me about it. I am so happy she did as I lov heaving all my business transactions in one place. I will continue to stay with this bank and the customer service is amazing!
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by iLovedaASM, Jun. 08, 2013
I love this bank! Everyone is so nice and always takes care of my needs. They are reliable and knowlegable. The tellers always great me with a smile and know my name. The management are friendly and they always make time to answer any questions I have. I deal mostly with the ASM and she is always looking out for me. She know I was looking into business accounts and called me when a really great account was available. Later that same day I was in her office signing up! I love that she took the time to remember that I was looking into a business account and call me to tell me about it. I am so happy she did as I lov heaving all my business transactions in one place. I will continue to stay with this bank and the customer service is amazing!
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ASM U SUCK
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by UnhappyWithU, Jun. 08, 2013
The ASM is so stuck up! She acted like she just could not give me any of her time, avoided making eye contact with me and never said a work to me as she walked by. Avoid the Lincoln branch as the rest of the workers follow right behind the ASM!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Lincoln Branch at Lincoln, ME
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by UnhappyWithU, Jun. 08, 2013
The ASM is so stuck up! She acted like she just could not give me any of her time, avoided making eye contact with me and never said a work to me as she walked by. Avoid the Lincoln branch as the rest of the workers follow right behind the ASM!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Lincoln Branch at Lincoln, ME
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by iLovedaASM 2013-06-08 10:48:33
I have no idea what you are talking about. I love the ASM! She is friendly, kind, smart, and helpful. She always makes time for customers and has a smile on her face. Also the rest of the employees are fedulous! The customer service is great. They alway say hi to me and all know my name. I feel valued and have never felt like any of them are stuck up! I have no idea what you are talking about as I love this branch and have had nothing but good experiences. I ESPECIALY LOVE THE ASM!!!!!!!!
by nadeaua75 2013-06-08 13:12:24
The ASM is friendly, kind, experienced, and thoughtful! I enjoy every experience I have with the ASM!
Friendly, prompt service has always been my experience @ this branch
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by misha, May. 27, 2013
I've always found the staff to be friendly & helpful. Not one negative experience. A pleasure to work with.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Augusta Branch at Augusta, ME
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by misha, May. 27, 2013
I've always found the staff to be friendly & helpful. Not one negative experience. A pleasure to work with.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on TD Bank, Augusta Branch at Augusta, ME
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LOVE TD BANK
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by IBELIEVE333, May. 26, 2013
I HAVE BEEN A CUSTOMER FROM THE COMMERCE BANK DAYS. WHEN TD TOOK OVER I WAS WORRIED THE BANK WOULD CHANGE AND LOSE BENEFITS I LOVED SUCH AS GREAT HOURS ETC. BUT, THAT DIDN'T HAPPEN, AND ACTUALLY THINGS GOT EVEN BETTER.
THE ONLINE BANKING IS GREAT TOO. LOVE THIS BANK! LOCATIONS EVERYWHERE, GREAT HOURS, VERY ACCOMDATING. THANK YOU!
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Rockaway Branch at Dover, NJ
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by IBELIEVE333, May. 26, 2013
I HAVE BEEN A CUSTOMER FROM THE COMMERCE BANK DAYS. WHEN TD TOOK OVER I WAS WORRIED THE BANK WOULD CHANGE AND LOSE BENEFITS I LOVED SUCH AS GREAT HOURS ETC. BUT, THAT DIDN'T HAPPEN, AND ACTUALLY THINGS GOT EVEN BETTER.
THE ONLINE BANKING IS GREAT TOO. LOVE THIS BANK! LOCATIONS EVERYWHERE, GREAT HOURS, VERY ACCOMDATING. THANK YOU!
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Rockaway Branch at Dover, NJ
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President of my own Company
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by jimronalds, May. 23, 2013
Horrible service. Manager Maria was rude, ignores calls, and is discriminating. My business partner closed his accounts, luckily I was with him and saved myself from opening a few investment property accounts, once I saw the attitude of this lady. I observed that there is non educated management at this bank and branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Homestead Branch at Homestead, FL
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by jimronalds, May. 23, 2013
Horrible service. Manager Maria was rude, ignores calls, and is discriminating. My business partner closed his accounts, luckily I was with him and saved myself from opening a few investment property accounts, once I saw the attitude of this lady. I observed that there is non educated management at this bank and branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Homestead Branch at Homestead, FL
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by Delete 2013-05-30 09:42:32
xdeyiI'm from the Bronx and I happen to stop by, I feel you were having a bad hair day and it seem that you are the one discrinmnating. I went there and I was treated with courtesy. I had a similar incident at a Chase bank in the Bronx but we have to remember ,when we trip over a stone ,get up wipe your knees and keep it moving. Everyone needs a jobs. We all work with Patients,Customers,Clients etc. She was discriminating because her name was Maria???????? Lighten up !
President of my own Company
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by jimronalds, May. 23, 2013
Horrible service. Manager Maria was rude, ignores calls, and is discriminating. My business partner closed his accounts, luckily I was with him and saved myself from opening a few investment property accounts, once I saw the attitude of this lady. I observed that there is non educated management at this bank and branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Homestead Branch at Homestead, FL
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by jimronalds, May. 23, 2013
Horrible service. Manager Maria was rude, ignores calls, and is discriminating. My business partner closed his accounts, luckily I was with him and saved myself from opening a few investment property accounts, once I saw the attitude of this lady. I observed that there is non educated management at this bank and branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Homestead Branch at Homestead, FL
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by phowlet 2013-06-06 10:00:05
I have been with the bank since this branch opened and Lisa was the manager. She asked me to open my business accounts at this branch. After she left the service went downhill. The tellers have become rude as well as the officers. I agree with the other customer relating to Maria. I have also found her to be very rude and condescending.
MS
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by Doone, May. 22, 2013
I know the tellers by name. They greet me when I walk in the door. They work hard and are good people.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Bay Street Branch at Manchester, NH
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by Doone, May. 22, 2013
I know the tellers by name. They greet me when I walk in the door. They work hard and are good people.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Bay Street Branch at Manchester, NH
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Worst branch ever
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by mistreated, May. 22, 2013
I would give this bank 0 stars if possible.
If there is anything about your life that can be gossiped about you wouldn't want to use this bank.
We intially were treated well here, but when family relations became strained the bank no longer cooperated with us. Gossip about us affected how we were able to do our banking business. Totally a law suit waiting to happen.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Barton Branch at Barton, VT
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by mistreated, May. 22, 2013
I would give this bank 0 stars if possible.
If there is anything about your life that can be gossiped about you wouldn't want to use this bank.
We intially were treated well here, but when family relations became strained the bank no longer cooperated with us. Gossip about us affected how we were able to do our banking business. Totally a law suit waiting to happen.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Barton Branch at Barton, VT
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Gerad wood
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by Gerad, May. 16, 2013
worst branch all you find is old ladies in this branch talking with each other
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Clinton Branch at Clinton, NJ
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by Gerad, May. 16, 2013
worst branch all you find is old ladies in this branch talking with each other
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, West Clinton Branch at Clinton, NJ
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by mistreated 2013-05-22 15:25:31
Yes, and gossiping about you often times (even the Tellers!
WOW Great Service
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by mburns95, May. 13, 2013
Wow I was very impressed with this bank and how they treat the customers, you walk in and you just feel like you have known them for years. Good job ladies.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Thomaston Branch at Thomaston, ME
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by mburns95, May. 13, 2013
Wow I was very impressed with this bank and how they treat the customers, you walk in and you just feel like you have known them for years. Good job ladies.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Thomaston Branch at Thomaston, ME
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slow responce
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by Jrexach, May. 06, 2013
I totally agree this branch is slow and unresponsive.
I opened an account and they made a mistake and recorded my social security number off by one digit.
I presented the proper documentation and I am still waiting for them to correct it
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Pelham Parkway Branch at Bronx, NY
0 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse





by Jrexach, May. 06, 2013
I totally agree this branch is slow and unresponsive.
I opened an account and they made a mistake and recorded my social security number off by one digit.
I presented the proper documentation and I am still waiting for them to correct it
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Pelham Parkway Branch at Bronx, NY
0 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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