TD Bank, 15th & Jfk Branch
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389 client reviews
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| Name: | TD Bank |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1852-01-01 |
| FDIC Insurance: | 1961-07-01 |
| Holden By: | Toronto-Dominion Bank The |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1226, view all, view on map |
| Website: | www.td.com/us/en/personal-banking |
| Total Assets: | $383,966,526,000 |
| Total Deposits: | $331,863,100,000 |
| Total Equity Capital: | $42,596,189,000 |
| Total Domestic Office Deposits: | $331,863,100,000 |
| Net Income: | $433,611,000 |
| Quarterly Net Income: | $294,532,000 |
| Return on Equity: | 2% |
| Quarterly Return on Equity: | 3% |
| More... | |
Client Review
389 client reviews of TD Bank scored 2.5 out of 5.
Horrible customer service and communication
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by No2TDfromnowon, Sep. 10, 2020
I had to deposit a large check and the bank has been jerking me around now that I want to transfer funds to an external account. NO ONE, not the teller in the bank, nor the people I've talked to on the phone have given me a clear picture of either how to do this, or the limits on transfers. The "Oopsies, I'm sorry you didn't know bank laws" type of apologies for bad communication don't cut it, when you are holding - and making money off of - other people's money.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Wesley Chapel Branch at Wesley Chapel, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby No2TDfromnowon, Sep. 10, 2020
I had to deposit a large check and the bank has been jerking me around now that I want to transfer funds to an external account. NO ONE, not the teller in the bank, nor the people I've talked to on the phone have given me a clear picture of either how to do this, or the limits on transfers. The "Oopsies, I'm sorry you didn't know bank laws" type of apologies for bad communication don't cut it, when you are holding - and making money off of - other people's money.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Wesley Chapel Branch at Wesley Chapel, FL
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Worst experiences ever not the usual
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Goodgeo30, Aug. 27, 2020
I understand due to COVID wait times for any services can be delayed, keeping that in mind this wait time was extremely longer than usual due to the rude customer service provided by two of the drive-thru bank staff. I had waited over 20m while parked at the teller just to deposit funds. The teller waited to tell me after waiting 10m and taking care if others customers that it will take longer due to “she had to take a few staples out from the funds I gave her”! Ridiculous she and her co worker was very rude. I’m unsure of the two staff members names but here is a lovely description: the young woman with loud Long painted PINK nails short and Barney shaped with black/ brown hair. The male co worker Young tall slinky super thin should realize next Time before making comments about customers to turn the intercom off next time! I hope to never use this drive thru location again! I was always a fan of TD for many years due to this I will definitely look for other banking options!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Southington-Queen St. Branch at Southington, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Goodgeo30, Aug. 27, 2020
I understand due to COVID wait times for any services can be delayed, keeping that in mind this wait time was extremely longer than usual due to the rude customer service provided by two of the drive-thru bank staff. I had waited over 20m while parked at the teller just to deposit funds. The teller waited to tell me after waiting 10m and taking care if others customers that it will take longer due to “she had to take a few staples out from the funds I gave her”! Ridiculous she and her co worker was very rude. I’m unsure of the two staff members names but here is a lovely description: the young woman with loud Long painted PINK nails short and Barney shaped with black/ brown hair. The male co worker Young tall slinky super thin should realize next Time before making comments about customers to turn the intercom off next time! I hope to never use this drive thru location again! I was always a fan of TD for many years due to this I will definitely look for other banking options!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Southington-Queen St. Branch at Southington, CT
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Terrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Deirdre, Jul. 23, 2020
TD bank has handled the pandemic badly. The customer service and waiting time at one window is atrocious. I have since closed all my accounts there.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, North Conway Branch at North Conway, NH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Deirdre, Jul. 23, 2020
TD bank has handled the pandemic badly. The customer service and waiting time at one window is atrocious. I have since closed all my accounts there.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, North Conway Branch at North Conway, NH
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