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STAR Financial Bank, CARMEL BRANCH
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| Name: | STAR Financial Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 05/02/1988 |
| FDIC Insurance: | 05/02/1988 |
| Holden By: | STAR FINANCIAL GROUP INC |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 37, view all, view on map |
| Website: | www.starfinancial.com |
| Total Assets: | $2,986,198,000 |
| Total Deposits: | $2,624,555,000 |
| Total Equity Capital: | $238,687,000 |
| Total Domestic Office Deposits: | $2,624,555,000 |
| Net Income: | $15,526,000 |
| Quarterly Net Income: | $7,037,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
8 client reviews of STAR Financial Bank scored 2 out of 5.
Debit Card Fraud
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JTV70, Aug. 12, 2023
Fraud is rampant. Twice in 2 months my debit card has been breached. Never used the 2nd card. When I called the customer service, 'Greg' said there was no way to stop the charge "because you didnt respond to the text"; no, I called as soon as I got the text. He spoke over me several times, which instantly mad me angry.
Star is a good bank for mortgages, lin of credit, but anything else be very careful.
The local branch staff is awesome, but their customer service people are terrible.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on STAR Financial Bank, 96TH STREET BRANCH at Fishers, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JTV70, Aug. 12, 2023
Fraud is rampant. Twice in 2 months my debit card has been breached. Never used the 2nd card. When I called the customer service, 'Greg' said there was no way to stop the charge "because you didnt respond to the text"; no, I called as soon as I got the text. He spoke over me several times, which instantly mad me angry.
Star is a good bank for mortgages, lin of credit, but anything else be very careful.
The local branch staff is awesome, but their customer service people are terrible.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on STAR Financial Bank, 96TH STREET BRANCH at Fishers, IN
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Office Mgr
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Dentist, Jul. 08, 2015
I have had nothing but excellent service from the IL Road branch. Everyone is so friendly and helpful. Even if I do have to wait a few minutes, they are always friendly. and efficient. I can't imagine giving them anything other than an excellent rating.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on STAR Financial Bank, Illinois Road Branch at Fort Wayne, IN
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dentist, Jul. 08, 2015
I have had nothing but excellent service from the IL Road branch. Everyone is so friendly and helpful. Even if I do have to wait a few minutes, they are always friendly. and efficient. I can't imagine giving them anything other than an excellent rating.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on STAR Financial Bank, Illinois Road Branch at Fort Wayne, IN
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bank??? really??
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by vmy2139, Feb. 17, 2015
When I first opened this CHECKING AND SAVINGS account, everything was fine. Same day, I leave, about an hour later the branch manager that opened my account calls and tells me "I didn't run a chex systems report on you before opening your account, but now I did and since I did see something on their I closed your checking account and moved all your money to the savings account." Why not do that before hand and not waste my time. She has even told me to my face, "I would have never opened even a savings account in your name if I would have done it first." I can't even get a debit card to use, the only thing they gave me was an atm card which has a limit of $200/day. It's crazy because I go to any other bank and there more than happy to set up an account with me. That's why I had to switch to fifth third.so much better, easier, and don't feel like I'm being looked at negatively because of a mistake I made 6 years ago on my credit report. I was with star 2 years and never even got a checking account. Smh. I just can't...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on STAR Financial Bank, Prairie Lakes Branch at Noblesville, IN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby vmy2139, Feb. 17, 2015
When I first opened this CHECKING AND SAVINGS account, everything was fine. Same day, I leave, about an hour later the branch manager that opened my account calls and tells me "I didn't run a chex systems report on you before opening your account, but now I did and since I did see something on their I closed your checking account and moved all your money to the savings account." Why not do that before hand and not waste my time. She has even told me to my face, "I would have never opened even a savings account in your name if I would have done it first." I can't even get a debit card to use, the only thing they gave me was an atm card which has a limit of $200/day. It's crazy because I go to any other bank and there more than happy to set up an account with me. That's why I had to switch to fifth third.so much better, easier, and don't feel like I'm being looked at negatively because of a mistake I made 6 years ago on my credit report. I was with star 2 years and never even got a checking account. Smh. I just can't...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on STAR Financial Bank, Prairie Lakes Branch at Noblesville, IN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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