SmartBank, NORTHPORT BRANCH
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3 client reviews
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| Name: | SmartBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/08/2007 |
| FDIC Insurance: | 01/08/2007 |
| Holden By: | SMARTFINANCIAL INC |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 42, view all, view on map |
| Website: | http://www.smartbank.com |
| Total Assets: | $5,407,465,000 |
| Total Deposits: | $4,814,717,000 |
| Total Equity Capital: | $536,747,000 |
| Total Domestic Office Deposits: | $4,814,717,000 |
| Net Income: | $12,074,000 |
| Quarterly Net Income: | $12,074,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
3 client reviews of SmartBank scored 2.5 out of 5.
Bank Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Alangford, Feb. 04, 2025
Problems from the beginning from debit card not being ordered to jumping hoops to get it to activate. The staff was friendly so I tried to hang in there. The last straw was when my account was restricted for possible fraud. No unusual activity. I was told over the phone after waiting all weekend my new account was open and I could come get some money. When I arrived I was told I couldn’t. The manager Alecia who I have never met or seen even once in my many trips in the bank came over very unprofessional and was so rude. She said my account was restricted for using my brothers phone number. Who I live with. I told her the staff knew I was using my brothers number because I don’t have a phone. She basically called me a liar and said read my contract. I said why when I told them in the beginning. I can work with mistakes. But her unprofessional downright ugly attitude is something I refused to work with. When I told her to give me my money and close my account she magically had access to it then. I will never bank there again and will make sure to let everyone know how they just hold your check hostage when you have bills and when you try to work with them it is nothing but a headache and you better hope Alecia isn’t in because she has no care to help the customer. Other staff if not helpful was very nice and apologetic.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on SmartBank, NORTHPORT BRANCH at Northport, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Alangford, Feb. 04, 2025
Problems from the beginning from debit card not being ordered to jumping hoops to get it to activate. The staff was friendly so I tried to hang in there. The last straw was when my account was restricted for possible fraud. No unusual activity. I was told over the phone after waiting all weekend my new account was open and I could come get some money. When I arrived I was told I couldn’t. The manager Alecia who I have never met or seen even once in my many trips in the bank came over very unprofessional and was so rude. She said my account was restricted for using my brothers phone number. Who I live with. I told her the staff knew I was using my brothers number because I don’t have a phone. She basically called me a liar and said read my contract. I said why when I told them in the beginning. I can work with mistakes. But her unprofessional downright ugly attitude is something I refused to work with. When I told her to give me my money and close my account she magically had access to it then. I will never bank there again and will make sure to let everyone know how they just hold your check hostage when you have bills and when you try to work with them it is nothing but a headache and you better hope Alecia isn’t in because she has no care to help the customer. Other staff if not helpful was very nice and apologetic.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on SmartBank, NORTHPORT BRANCH at Northport, AL
Was this review helpful to you? Yes, No Report Abuse
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