Simmons Bank, Review

Donna H
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Donnah, May. 13, 2020

Phone calls to this branch are a nightmare. Busy or message that the number has been changed. 2 occasions I have received other customers activity reports instead of mine. Unacceptable. My paperwork for my real estate renewal has been lost. Called the main office they said they would look into it. Never got a reply. Needless to say I am very disappointed and frustrated.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Simmons Bank, Mountain View Branch at Mountain View, MO
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Dr. Wayne Mack
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by counselordr, Mar. 29, 2014

I have an account at what used to be Metropolitan National Bank and have been trying to send an email to Lindsey Dean at what is now Simmons First National Bank. I now live in South Africa and am a missionary supported by The Bible Church of Little Rock on Cantrell Road. I talked to Lynsey this week about a wire transfer from my account and she promised me it would be sent, but then Leeza who was art the bank a few week ago when I called promised the same and the wire transfer never came through. Lyndsey asked me to give her the details in an email. I tried to do that with the email address she gave me and it keeps coming back as undeliverable. I am a pastor of a church here and we are redoing our church kitchen and need the money immediately. The contractor will not proceed until we pay him more money. So we need the money for the church. Please pass this information on to Lyndsey or give me the correct email address and I will contact her.  Sharon Casey was the bank manager when we established the account; then it was Johnathan who did facilitate a transfer for us; then it was Leeza who made a promise and didn't keep it and now it has been Lindsey whose email doesn't work. I don't know how else to contact Lindsey or the bank on Cantrell road - so I'm hoping this will produce some results. I rated the bank as I did because of our present experience of trying to get this wire transfer of money that we worked hard to acquire and now wouyld like to use a small part of it for the work of the church. We will be in the Little Rock area at the Bible Church in June and will visit the bank on Cantrell Road to try to find out why we are having such a difficult time. We never had this problem with Sharon or Jonathan and can't understand why we are now having such difficulty,

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Simmons Bank, Highway 10/Cantrell West Branch at Little Rock, AR
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