Name:Santander Bank, N.A., FAIRGROUNDS BRANCH
Full Service Brick and Mortar Office
Review: 2star76 client reviews
Location:1701 Chew St
Allentown, PA 18104

Lehigh County
View Other Branches
Branch Deposit:$87,427,000
FDIC Cert:#29950

The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
FDIC Insurance:03/10/1938
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:413, view all, view on map
Total Assets:$98,568,768,000
Total Deposits:$74,786,937,000
Total Equity Capital:$11,475,732,000
Total Domestic Office Deposits:$74,786,937,000
Net Income:$215,316,000
Quarterly Net Income:$63,562,000
Return on Equity:3%
Quarterly Return on Equity:2%

Client Review

76 client reviews of Santander Bank, N.A. scored 2 out of 5.

This branch is a joke, a bad joke.
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by sgen, Feb. 19, 2015

I have had accounts with this institution since they were Sovereign Bank. At that point in time it was a great branch...friendly, professional staff that moved quickly to process your transaction while still making you feel like they valued you.
Now, this bank (with their crazy fees) branch is an absolute joke. I wait (on a consistent basis) at least 5 min to be acknowledged at the drive thru while there's ONE customer in the bank. Usually, it's more to the tune of a total of 15 min in the drive thru & they'll take every customer in the lobby first, even those that come in after you've been in line. They ignore that drive-up like it doesn't exist.
In addition to that, the branch is seriously understaffed. This branch is across the street from a Hospital, with a Farmer's Mkt behind it & sits at a busy intersection....and they routinely schedule only one, yes ONE, teller. Seriously?!?! When I called the corporate 1-800 number to complain, I received a return call from the 17th St branch manager who actually attempted to chastise me for my complaint! He insisted I call the branch first & how dare I call the 1-800 number. Again, SERIOUSLY!?!?!
This bank, and in particular, this branch are ridiculous. In the past 2 weeks, I have moved all my accounts to a local credit union. I still have a checking account there because I just bought new checks & I'd like to use them up. Lol.  It says something serious about customer service (or lack thereof) when I prefer to drive 10 minutes to a new bank, rather than use a branch I can walk to in 2 minutes. Long story short-they stink & their rates are barely competitive.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., Fairgrounds Branch at Allentown, PA
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1 comment. Add a comment

by ohlord 2017-01-19 09:41:09
Been going to this branch for 17 yrs!! I work up road.For me staff is friendly and courteous rarely have an issue with them.  Drive thru is insane at times you can be the only car there and be waiting forever to get service?? And its a simply transaction nothing complicated just a simple deposit!!If I pull up and theres 1 car in front of me I hesitate at times at waiting cause im on my lunch break which is a 1/2 hr or even on way into work they open at 8:30 am if theres 2 cars forget it!! I even at times just suck it up and go inside while on my lunch break and its a busy time most common time why are employees on break? why is there only 1 teller? if represenatives are not busy why not step up and help your co workers you know teamwork?? I could be waiting online just as long.  I went there this morning took a chance 1 car infront of me simple deposit soo I don't have to waste time on lunch. Teller informs me they are changing their hours starting 2/13/17?? im like this a joke!! this a busy busy industrial,commerical and residential area they are located smack on a corner intersection of a busy area!! Guess Ill just go by my residence where they are more staffed and organized getting people in and out.

All Reviews...

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