Name:Santander Bank, N.A., EAST GREENWICH BRANCH
Full Service Brick and Mortar Office
Review: 2star76 client reviews
Location:765 Main St
East Greenwich, RI 02818

Kent County
View Other Branches
Branch Deposit:$153,972,000
FDIC Cert:#29950

The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
FDIC Insurance:03/10/1938
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:405, view all, view on map
Total Assets:$102,184,166,000
Total Deposits:$76,414,543,000
Total Equity Capital:$11,916,695,000
Total Domestic Office Deposits:$76,414,543,000
Net Income:$185,515,000
Quarterly Net Income:$185,515,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:6%

Client Review

76 client reviews of Santander Bank, N.A. scored 2 out of 5.

Terrible Customer Service!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by OJCSO, Apr. 04, 2014

Apathetic, unfriendly, terrible customer service.

Dropped by the bank this afternoon to cash a small expense check as my company doesn't process direct deposit for expenses, this is the only reason I've physically visited the bank over the past few years.  I was the only person in line with three tellers behind the counter.  One of them made eye contact but the three of them continued to chat about bank gossip for the next 1 to 2 minutes.  I realize that doesn't sound like a long time but when there is literally a single person waiting for service and three tellers, it's completely unacceptable and disrespectful.  

I was finally called up by a miserable woman named Sandra or something similar who didn't acknowledge me with a smile, a hello, nothing.  I handed over my check and ID and she began to process the transaction.  The only interaction she was "forced" to have with me was "do you have an account here?" and she completed her work.  She then handed me my cash and turned back to continue to gossip, no goodbye, no thank you, no nothing.

Seriously, get out of the customer service business completely if that's how you approach your job.  Unreal.

I'll be working diligently to transition to a new bank as quickly as possible.  Good luck to anyone that keeps this sh!tter of a bank in business.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., East Greenwich Branch at East Greenwich, RI
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1 comment. Add a comment

by Nicky444 2014-04-19 09:09:23
I went to the Eltingville Branch, in Staten Island ,NY, to make a deposit for the company I work for, while there, I asked the woman at the window, about my opening up a checking and Savings for myself personally. The woman went on a tirade, and started screaming at me with a British accent which she didn't have when I first spoke to her, she was saying crazy stuff, that I couldn't understand, I got my receipt and left, but not before I asked another teller what the other teller's name was. Martha Ruiz was the crazy woman's name, but why do you have crazy people working for you, I will not open an account of any kind with Santander as long as she is there, and I will ask my place of business to change to another bank until she is fired!

All Reviews...

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