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Santander Bank, N.A., CANAL STREET BRANCH
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77 client reviews
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| Name: | Santander Bank, N.A. |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1907 |
| FDIC Insurance: | 08/09/1989 |
| Holden By: | BANCO SANTANDER SA |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 401, view all, view on map |
| Website: | www.santander.com |
| Total Assets: | $102,700,627,000 |
| Total Deposits: | $76,858,664,000 |
| Total Equity Capital: | $12,644,664,000 |
| Total Domestic Office Deposits: | $76,858,664,000 |
| Net Income: | $630,344,000 |
| Quarterly Net Income: | $120,970,000 |
| Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 4% |
| More... | |
Client Review
77 client reviews of Santander Bank, N.A. scored 2 out of 5.
No thanks for the memories, NY City Hall Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PiggyBankKnowsBest, May. 10, 2013
I've been a Sovereign Bank customer for 13 years throughout various mergers and never had any major problems until I made the mistake of opening an account in the NY City Hall branch. Two months ago I got a vague letter saying that one of my accounts was flagged for investigation by USA Patriot Act and would be closed unless I spoke with someone asap. The letter did not specify which account it was (I have 3), and I wanted to make sure that it wasn't some scam letter. After several frustrating phone calls where nobody knew what was going on, I figured that the letter on the address is probably where I should go - the City Hall branch where I had opened a savings account without any problems one year ago.
The rep there spoke to a mysterious manager behind closed doors. He emerged and said it was a very serious matter but couldn't give me any more information. He also admitted that it was their fault that the account was opened incorrectly a year ago without collecting all information, but couldn't give me any more details and said I had to undergo a very lengthy interview to verify it. Listen, I'm just a poor artist who pays my taxes quarterly and don't have a record with the law, so I was a little stunned by the severity of it all. I decided it would just be easier to close the offending account and open a new one.
Unfortunately after my long subway ride home I realized that this idiot closed the WRONG ACCOUNT, and the flagged account was still at risk. Fed up with City Hall's incapabilities, I went to the Newkirk branch in Brooklyn, where the rep there said "Oh, all you were missing was your employer information" and fixed the account status. I couldn't believe it had been that simple, and he had to reassure me several times that the account was now verified. But spoke too soon! Two months later I got a check in the mail with the contents of that particular savings account. The account also doesn't exist anymore on my online banking. No warning, no letter of explanation. It appears that they've closed the account anyway.
Can you imagine my fury as I write this? Their mistake, and all of my attempts to resolve it still resulted in the account being closed. USA Patriot Act my ass - Sovereign employees simply have no knowledge of whatever vague protocol they run with. Could you trust your money with bankers who don't know what they're doing?? I can't! So after 13 years I am leaving this sorry excuse of a bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., City Hall Branch at New York, NY
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PiggyBankKnowsBest, May. 10, 2013
I've been a Sovereign Bank customer for 13 years throughout various mergers and never had any major problems until I made the mistake of opening an account in the NY City Hall branch. Two months ago I got a vague letter saying that one of my accounts was flagged for investigation by USA Patriot Act and would be closed unless I spoke with someone asap. The letter did not specify which account it was (I have 3), and I wanted to make sure that it wasn't some scam letter. After several frustrating phone calls where nobody knew what was going on, I figured that the letter on the address is probably where I should go - the City Hall branch where I had opened a savings account without any problems one year ago.
The rep there spoke to a mysterious manager behind closed doors. He emerged and said it was a very serious matter but couldn't give me any more information. He also admitted that it was their fault that the account was opened incorrectly a year ago without collecting all information, but couldn't give me any more details and said I had to undergo a very lengthy interview to verify it. Listen, I'm just a poor artist who pays my taxes quarterly and don't have a record with the law, so I was a little stunned by the severity of it all. I decided it would just be easier to close the offending account and open a new one.
Unfortunately after my long subway ride home I realized that this idiot closed the WRONG ACCOUNT, and the flagged account was still at risk. Fed up with City Hall's incapabilities, I went to the Newkirk branch in Brooklyn, where the rep there said "Oh, all you were missing was your employer information" and fixed the account status. I couldn't believe it had been that simple, and he had to reassure me several times that the account was now verified. But spoke too soon! Two months later I got a check in the mail with the contents of that particular savings account. The account also doesn't exist anymore on my online banking. No warning, no letter of explanation. It appears that they've closed the account anyway.
Can you imagine my fury as I write this? Their mistake, and all of my attempts to resolve it still resulted in the account being closed. USA Patriot Act my ass - Sovereign employees simply have no knowledge of whatever vague protocol they run with. Could you trust your money with bankers who don't know what they're doing?? I can't! So after 13 years I am leaving this sorry excuse of a bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Santander Bank, N.A., City Hall Branch at New York, NY
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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