Santander Bank, N.A., 1350 Broadway Branch

Name:Santander Bank, N.A., 1350 Broadway Branch
Full Service Brick and Mortar Office
Review:74 client reviews
Location:1350 Broadway St
New York, NY 10018

New York County
View Other Branches
Branch Deposit:$192,789,000
FDIC Cert:#29950

The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:632, view all, view on map
Total Assets:$77,243,612,000
Total Deposits:$57,034,412,000
Total Equity Capital:$13,407,676,000
Total Domestic Office Deposits:$56,656,999,000
Net Income:$396,284,000
Quarterly Net Income:$62,930,000
Return on Assets:1%
Return on Equity:3%
Quarterly Return on Equity:2%

Client Review

74 client reviews of Santander Bank, N.A. scored 2 out of 5.

Worst Service Ever!
Overall Rating
by JuanMolina, Dec. 09, 2012

If there is a way to select a (-)star this branch really deserve it.  End of October I opened a checking account (because it is close to my job). I was attended by Maura Alexander who was very pleasant and effective doing her job (I was very happy at that time thinking that was the best bank ever)  2 weeks after I had to come back to the branch as I never received in the mail my ATM card and the online package to set my online banking.  I had to ordered overnight to the bank address my ATM card and pay over 30 boss for that, that was the first time I meet Jeniffer Garcia (Please Sovering you need to reconsidering about keeping that lady in your bank)

After the first week of December (YES) I still was waiting for my online banking information, check, etc, in my mail. Up to that time I had 3 visit to this branch and talking, email, and voice messages to the same person (Jeniffer Garcia) whom instead of making a little bit effort to resolved the problem just show a dishonor gesture with her face while talking to me in person, forget about answering emails or returning voice messages.  

I decided to try another branch as it seems that Broadway and 35th location doesn't have any other personal that really helps clients. I tried the branch located at 1062 3rd avenue (because it is close to my apartment) Thanks god I meet Marc Dennis whom in less than 10 minutes resolved the problem that Jeniffer Garcia couldn’t resolved in more than a month.  I won’t give details about what he did but whatever Marc did about service a client is what every bank should do with their customer.

Jeniffer I’ll recommend you go and observe just for 1 day how Marc do his job. It will help you to keep the clients in your branch. You are offering the worst customer services ever in all NYC business.

* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1350 Broadway Branch at New York, NY
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