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Santander Bank, N.A., 1350 BROADWAY BRANCH
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77 client reviews
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| Name: | Santander Bank, N.A. |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1907 |
| FDIC Insurance: | 08/09/1989 |
| Holden By: | BANCO SANTANDER SA |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 401, view all, view on map |
| Website: | www.santander.com |
| Total Assets: | $102,700,627,000 |
| Total Deposits: | $76,858,664,000 |
| Total Equity Capital: | $12,644,664,000 |
| Total Domestic Office Deposits: | $76,858,664,000 |
| Net Income: | $630,344,000 |
| Quarterly Net Income: | $120,970,000 |
| Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 4% |
| More... | |
Client Review
77 client reviews of Santander Bank, N.A. scored 2 out of 5.
Worst Service Ever!
Overall Rating
by JuanMolina, Dec. 09, 2012
If there is a way to select a (-)star this branch really deserve it. End of October I opened a checking account (because it is close to my job). I was attended by Maura Alexander who was very pleasant and effective doing her job (I was very happy at that time thinking that was the best bank ever) 2 weeks after I had to come back to the branch as I never received in the mail my ATM card and the online package to set my online banking. I had to ordered overnight to the bank address my ATM card and pay over 30 boss for that, that was the first time I meet Jeniffer Garcia (Please Sovering you need to reconsidering about keeping that lady in your bank)
After the first week of December (YES) I still was waiting for my online banking information, check, etc, in my mail. Up to that time I had 3 visit to this branch and talking, email, and voice messages to the same person (Jeniffer Garcia) whom instead of making a little bit effort to resolved the problem just show a dishonor gesture with her face while talking to me in person, forget about answering emails or returning voice messages.
I decided to try another branch as it seems that Broadway and 35th location doesn't have any other personal that really helps clients. I tried the branch located at 1062 3rd avenue (because it is close to my apartment) Thanks god I meet Marc Dennis whom in less than 10 minutes resolved the problem that Jeniffer Garcia couldn’t resolved in more than a month. I won’t give details about what he did but whatever Marc did about service a client is what every bank should do with their customer.
Jeniffer I’ll recommend you go and observe just for 1 day how Marc do his job. It will help you to keep the clients in your branch. You are offering the worst customer services ever in all NYC business.
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1350 Broadway Branch at New York, NY
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby JuanMolina, Dec. 09, 2012
If there is a way to select a (-)star this branch really deserve it. End of October I opened a checking account (because it is close to my job). I was attended by Maura Alexander who was very pleasant and effective doing her job (I was very happy at that time thinking that was the best bank ever) 2 weeks after I had to come back to the branch as I never received in the mail my ATM card and the online package to set my online banking. I had to ordered overnight to the bank address my ATM card and pay over 30 boss for that, that was the first time I meet Jeniffer Garcia (Please Sovering you need to reconsidering about keeping that lady in your bank)
After the first week of December (YES) I still was waiting for my online banking information, check, etc, in my mail. Up to that time I had 3 visit to this branch and talking, email, and voice messages to the same person (Jeniffer Garcia) whom instead of making a little bit effort to resolved the problem just show a dishonor gesture with her face while talking to me in person, forget about answering emails or returning voice messages.
I decided to try another branch as it seems that Broadway and 35th location doesn't have any other personal that really helps clients. I tried the branch located at 1062 3rd avenue (because it is close to my apartment) Thanks god I meet Marc Dennis whom in less than 10 minutes resolved the problem that Jeniffer Garcia couldn’t resolved in more than a month. I won’t give details about what he did but whatever Marc did about service a client is what every bank should do with their customer.
Jeniffer I’ll recommend you go and observe just for 1 day how Marc do his job. It will help you to keep the clients in your branch. You are offering the worst customer services ever in all NYC business.
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1350 Broadway Branch at New York, NY
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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