Santander Bank, N.A., 1224 Welsh Road Branch

Name:Santander Bank, N.A., 1224 Welsh Road Branch
Full Service Brick and Mortar Office
Review:73 client reviews
Location:1224 Welsh Road
North Wales, PA 19454

Montgomery County
View Other Branches
 
Phone:215-361-3835
Office Hours:Mon: 09:00 to 16:00
Tue: 09:00 to 16:00
Wed: 09:00 to 16:00
Thu: 09:00 to 16:00
Fri: 09:00 to 18:00
Sat: 09:00 to 13:00
Branch Deposit:$43,828,000
FDIC Cert:#29950
Established:1998-09-04


The Bank

Name:Santander Bank, N.A.
Concentration:Commercial Lending Specialization
Established:1907-01-01
FDIC Insurance:1938-03-10
Holden By:Banco Santander, S.A.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:633, view all, view on map
Website:www.santander.com
Total Assets:$74,443,246,000
Total Deposits:$57,778,679,000
Total Equity Capital:$13,475,538,000
Total Domestic Office Deposits:$57,466,566,000
Net Income:$219,392,000
Quarterly Net Income:$115,311,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:3%
Quarterly Return on Equity:3%
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Client Review

73 client reviews of Santander Bank, N.A. scored 2 out of 5.

Great Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by redshirt, Aug. 28, 2014

I am writing this review for my brother who is a quadraplegic who was being taken advantage of by several people.  This bank cared enough to flag his accounts and watch the activity.  They forced closed his account to help prevent any further theft.  They looked out for his best interest.  However, when these people moved his accounts to another bank, they were able to freely continue scamming him.  I can't thank Santander Bank enough for going that extra mile.  Banking here is like it was going to doctors 50 years ago when they made house calls.  Their customer service makes you feel like you are part of a family.  I find them to be very personable.  I never have to wait long to speak with anyone.  I would highly recommend this bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1224 Welsh Road Branch at North Wales, PA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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IMO Maintenance fee ripoff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cmhj2000, May. 28, 2014

IMO the incompetence here is overwhelming.

Last fall it took them over 3 months to get me a debit card due to there own problems with updating my address in their files.

The latest issue is with a so called triple interest account. A branch member suggested I open this a couple years ago. Upon reviewing the paperwork it was discovered there was $5K max withdraw a month. This would not work for me so I withdrew all funds ASAP.................. A couple years later I was told this withdraw limit did not apply. I then asked if there were any other issues, fees etc. that I need to be aware of. IMO the only thing I was told was a $100 a month needed to be set up for an auto deposit to get the extra interest.......................... With this new info in hand I put money in it. 3 days later I get WACKED with a maintenance fee.................... A phone call drew the response of "I'll talk to the manager". A week passed and nothing was done. A letter drew a phone call but no explanation or fix was done..

I never had so many problems with all my other banks combined in over 45 years as I have had with Santander in 3 years.

Ironic in a way. I was considering transferring some major investments towards Santander. The few bucks that IMO they stole from me is nothing in comparison to what they could have had with the investment swing. Thank God I didn't make this mistake!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Santander Bank, N.A., 1224 Welsh Road Branch at North Wales, PA
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by Maggie123 2014-07-21 08:10:54
I have had problems with customer service in two branches of this bank.  They seem very unprofessional and one teller was even talking on her phone while I was at her window. In another branch a teller was texting while I was at the window and also talking back and forth with another teller.  PAY ATTENTION, it's my money and I want all your attention on the transaction, not your latest date!!!
by Maggie123 2014-07-21 08:10:54
I have had problems with customer service in two branches of this bank.  They seem very unprofessional and one teller was even talking on her phone while I was at her window. In another branch a teller was texting while I was at the window and also talking back and forth with another teller.  PAY ATTENTION, it's my money and I want all your attention on the transaction, not your latest date!!!

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