Regions Bank, Review

A Bunch of Crooks
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MsJackson, Jul. 16, 2012

That office is a joke.  The teller manager, Amy, is obnoxious and so rude.  Everyone I know that uses Regions hates her.  Doesn't Regions see that?  I've never seen her in a good mood.  When they brought in that heavy set manager, all of the good people that have been here for years and years quit - except for one.  The good ones left and the bad ones stayed.  I wish Regions would leave.  I miss my old bank...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Jefferson City Branch at Jefferson City, TN
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Regions (Center Point, AL)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by OfficerJohnM, Jul. 06, 2012

This whole Branch lack knowledge (seriously). Love Mrs. Lucy though she is so energetic at all times. But if your having problems I will stay far away from this particular location and try another one in the Birmingham, AL area.  John M.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Center Point Branch at Birmingham, AL
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Worst bank ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Junior88, Jul. 03, 2012

Worst experience ever... Went to get a 10,000 loan. I was approved the very next day...however with a high interest rate @ 17.49. This was a personal unsecured loan... Then they stated the underwriter made a mistake and should not approved me?? I have good credit and income debt to ratio is good. After going back and fourth with this bank for over a week... I was fed up and over it! Not to mention the fact that I have  been a customer of regions for 10 yrs! I went over to Suncoast credit union and was approved for my loan within 15 minutes and also with a 2.99 interest rate!! The 10,000 was deposited into my new Suncoast account at that time.

This regions branch is very unprofessional... and just out right ignorant! I told them over and over again what my intentions were with borrowing this loan yet they still kept screwing things up!  My trust in this branch is completely gone! I will be closing my account ASAP!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Fishhawk Branch at Lithia, FL
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Regions is the Worst Bank Ever!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nickdan, Jul. 03, 2012

If I could give them less than 1 star, I would.  Terrible customer service!  They do not train their employees in proper banking procedures.  They do not know how to handle any special banking needs.  The employees can't do anything without consulting their legal department.  They refused to accept that I have my parents' power of attorney, even though I have the documentation to prove it.  It is impossible to get any banking done with them.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Parkway Commons Branch at Franklin, TN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

25 Years with Regions
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 25yearswithR, Jun. 08, 2012

Regions Bank is the Worst Bank. They have a totally worthless Incompetent Teller Supervisor Alejandra Estevan.
Does not know anything about business and when a Business customer comes to make a deposit. This Teller supervisor gives erroneous and damaging information to the customer.
She should be excused from her currant position and retrained. I know that nothing will come of this because Regions is a horrible bank and awful at assisting customers in the hour of need. Very poor Customer Service.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Doral Banking Center Branch at Miami, FL
6 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Regions Bank worst ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CarolG, May. 31, 2012

This is not specifically about the Carrollton branch, but about Regions Bank in general:  however, the Carrollton branch is my bank.

I have dealt with lots of banks over many years, but Regions Bank is really the worst.  Their online secure messaging system doesn't work, so I had to call them (voicemail hell), and then when I FINALLY got someone in the CD department, he could not answer a simple question.  I am going to have go personally to the local branch, just to find out when a CD renews.  Give me a break!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Carrollton Main Branch at Carrollton, GA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Jefferson, GA Regions Bank (Lock box Problem)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Irvinr, May. 18, 2012

5/18/2012

Today I called to check on my lock box payment status at the Regions Bank in Jefferson, GA.  I was blown away when the branch Assistant Mgr told me that I didn't show up in the computer system as having a lock box at this branch.  She informed me that my box, 489, was issued to a Judy Robertson.  I panicked as I heard this information.  Immediately I rushed to the bank to check on my box and contents.  Just like the Asst. Mgr. said, they had no computer record of me and my lock box 489.  Again, their computer records showed that Judy Robertson was the customer with box 489. I did a quick visual inventory and things "appeared to be in order". I then met with the Branch Manager Greg Merritt.  He informed me that they were changing their lock box organizational system from a book to a rolling filing system.  I knew this because he told me the same story back in 2010 when I opened my lock box account with Regions in Jefferson, GA.  I know nothing about banking, but I could have transferred all lock box records from one book to a rolling file system in less than one week vs the two year project that is still not complete at this branch.  Back in 2010 I decided to stop making any major deposits in Regions Bank.  I'm not your typical customer.  In the past I've made deposits as high as 360k + in this branch. Check my early records and you'll see this is accurate.  

On another visit to your bank I asked a Regions employee by the name of Corey if he could notarize a document for my fiance.  He refused and told me to go accross the street and pay a local attorney.  The head teller told him that it wasn't a document that needed an attorney and she would be happy to notarize the document.  At this point the branch mgr, Greg Merritt met with me for over an hour. He went on and on about how it was his perogative to make decisions and "hell would freeze over" before he would do something wrong???  I was patient and listened to his power trip.  After listening to Greg, I went to Kroger and had the customer service rep. notarized the simple document and we were on our way in less than 3 minutes.

Regards,

Richard W. Irvin
706-983-0357



* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Jefferson Ga Rdt Branch at Jefferson, GA
4 of 33 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Awful customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lorry85, Apr. 26, 2012

went there for the first time today and it was my last time for sure! customer service was awful, very rude and I didn't even end up depositing my money just left! I've been a customer for 10 years and never had this problem with any other branches... very disappointing

* this reviewer has be with this bank for >10 years
* this review was made on Regions Bank, Sandlake & Bay Hill Branch at Orlando, FL
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

If you value your Money don't bank here
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bizrody, Apr. 10, 2012

I opened a checking account. I was asked if I wanted to be "opted out". When you "Opt In" you can charge a debit card even though the funds aren't there to cover the expense. Then a charge of $36 is also applied to your account for each time you over draw. I "opted out" but for some reason over the course of two months Regions took $826 out of my account from over draft fees. Banks make money off of your money and Regions takes money at an alarming rate. If you value your money don't bring your business there.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Waterford Lakes Branch at Orlando, FL
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Closing my account ASAP
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ihateregions, Apr. 02, 2012

I wish I could give zero stars because that is how frustrated I am with this stupid bank. I have been waiting for my check which was supposed to post immediately as I TOLD THE TELLAR TO DO and she was so incompetent she couldn't make that happen. I am still waiting for it to post but I also am getting random fees on my checking and savings account. They are a sorry excuse for a bank and I hope they go under!!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Hillsboro Branch at Nashville, TN
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

terrible
Overall Rating
Office Environment & Staff
Waiting Time
by remerson, Mar. 24, 2012

Of all the banks we've ever had an account with, this is by far the worst! The customer service is Terrible--when the tellers make a mistake (like losing your checkcard--twice!--or shipping your checks to the wrong address) they talk down to you. We have had nothing but problems with this bank--they consistently get our information wrong and are rude when we ask them to correct it. We're moving our account as soon as possible

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Rome Main Branch at Rome, GA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very crappy bank..no good at all....
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Stronglyagainst, Mar. 13, 2012

Very crappie bank...not much to say about this bank...

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Pembroke Pines Branch at Hollywood, FL
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

False NSF Fees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rolotn, Feb. 29, 2012

This bank is horrible. I'm disabled and sometimes make checking errors. Had a 32.49 balance they took out two fees of 15.28, 16.14 which left me 1.07...so they charged me $72.00 for those. I still had a dollar. Then I did put one through for 23.00 and they charged another 36, which they should have. But not for the others...they wont give me my 72 bucks back. So I'm goin to the main branch,then occupy chattanooga and then tv reporter.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Chattanooga Main-Downtown Branch at Chattanooga, TN
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Terrible at account services
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by murphy1954, Feb. 24, 2012

Opened checking and money market accounts with representation of no fees - started getting fees on money market so closed after they refused to reimburse and then they started fees on checking.

DON'T BELIEVE WHAT THEY TELL YOU.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Gulf Highlands Branch at Hudson, FL
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Regions
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kurts1234, Feb. 08, 2012

Nilda at the Winter Garden branch is about the rudest bank representive that I have ever delt with.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Winter Garden Branch at Winter Garden, FL
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

previous customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Irefusetoanswer, Jan. 26, 2012

This bank is terrible. The branch manager does not address herself by name. The entire branch is rude, offensive to customers and refuses to explain anything.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Fountain City Branch at Knoxville, TN
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Horrible customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rapidrina, Jan. 23, 2012

The bank tellers are nice and curteous, but the entire bank as a whole is aweful! When you call customer service they cannot help you. I called 3 customer service centers, and all 3 gave me 3 different answers to my problem, and when I went to the branch they said that none of those 3 were right...I wonder what kind of operation they are running. As soon as I can get all my direct bills moved to a different bank, I am closing the account.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Windward Parkway Branch at Alpharetta, GA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Regions Beverly Parkway Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by regionsisuseless, Jan. 20, 2012

Absolutely do Not bank with Regions!! The staff is useless. The tellers are apparently incompetent and my husband and I lost hundreds of dollars due to a mistake on their part as well as us not double checking them and they were unwilling to mend this problem. We are pulling our accounts and moving to a credit union, who actually knows what customer service still means these days!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Beverly Parkway Branch at Pensacola, FL
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by thedoll4ever, Jan. 11, 2012

The staff at the Regions downtown Memphis on Madison Ave is the worst I've ever encountered in my whole 45 years. Someone should really give these people a lesson on what customer service is all about. Only reason I go there is because my employer banks there and sometimes gives me personal checks, and it's one block from my apartment. Otherwise I wouldn't open an account there is they paid me to, I mean really horrible horrible coustomer service. I await the the day when all banks collaspe in the US they  treat people as if their doing us a favor when really we are keeping them in business   sad.

* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Union Avenue Branch at Memphis, TN
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Don't open an account here
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BankReview, Dec. 27, 2011

Even though the staff (the entire office consists of 2 people, only one of which has decision making authority) is friendly enough I have had nothing but problems.  I opened up a business checking account and was told that the only address that could be put onto my account was the one from my DL. I just moved down to Miami less than a week prior and had not been able to get to the DMV yet (which at this point seems to be more efficient than this branch).  I explained that I did not have access to the mail at the address on my DL.  This did not matter.  Long story short I never received my debit card (I did have the mail forwarded).  They resent it FOUR TIMES.  Finally the made the semi-intelligent decision to send it to the branch (after much complaining on my behalf) and I finally received my debit card 5 weeks after opening my account (forcing me to inconveniently come in every week to make transactions).  I still have not gotten my PIN, nor am I able to get through via phone (either busy or rings without ever being answered.  I called the 800# and was told after 20 mins of BS that I needed to contact my branch for business accounts (why bother having a customer "service" hotline?).  I have hardly ever seen another patron in this branch, so why is it so incredibly difficult to get something done?  It has now been 9 weeks since I opened my account and I still don't have a PIN.  With only two employees in this branch, why are they not able to communicate or get anything done?!?!?!  I'm getting ready to change banks.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Mary Brickell Village Branch at Miami, FL
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment